Ranjeet Bisen

M: +1-778-***-****

E: adcrr5@r.postjobfree.com

PROFESSIONAL SUMMARY:

I am a PeopleSoft certified consultant, Certified Scrum Master, ISTQB, and ITIL professional, with hands-on technical and managerial experience in quality assurance and project management, Strategic planning, aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains, with an excellent track record of managing complex functional projects in various environments, streamlining operations with highest quality & expertise in complete ownership for the delivering of project objectives.

CORE RESPONSIBILITIES:

As a Senior QA, Possess domestic and overseas experience in Delivery Management, Quality/Testing, Project Management, Application Development, etc.

Expertise in multiple verticals such as Healthcare, Manufacturing, Retail, SCM, Banking (wholesale, Retail, Online, and Mobile), ERP (PeopleSoft, MS Dynamics 365 Finance Advance payroll), CRM, and logistics.

Astute manager with vast experience in handling projects across verticals and clients from all over the globe.

Handling team dynamics & conflicts, and the ability to handle large team dynamics.

Good experience in Delivery Management and Operational Goal management, such as Utilization, Rotation, Fresher injection, Resource planning, budget, and forecasting.

Ability to manage large testing engagements with distributed delivery location which would include multiple projects portfolio.

Gathered experience in testing and QA life cycle and automation experience at Testing, System Testing, Regression Testing, Performance Testing, Functionality Testing, Front End & Back End Testing, User acceptance testing (UAT) Formulating Test Strategies, test automation, and Test environment, Preparation and execution of Test Plan and Test Cases, etc.

Deft at the preparation of Master Test Plan, Test Plan, Test cases and requirement traceability matrix.

Expertise in end-to-end program planning and implementation from scope management to activity sequencing, effort & cost estimation, risk analysis to quality management in adherence to quality guidelines and norms.

Strong skills in software project management, requirement gathering, GAP Analysis, Testing, and implementation.

Adept with Project Management Methodologies (PMM), Software Development Standards (PMI, SEI-CMM, ISO) and Rapid-SCRUM development methodologies.

An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management across the globe and significant experience working with customers, project managers and technical teams.

TECHNICAL SKILLS:

SDLC

Agile, Waterfall, V model, iterative

Databases

Oracle, SQL Server, Informix, DB2, Sybase, Access

Testing Tools

Rational Robot, PS Script, PS Compiler, Win Runner, Load Runner, Test Director, Test complete, Web load, Apps load

Web technology

ASP and XML

Front end tools

Developer 2000, Visual Basic

Scripting languages

VBScript, JavaScript, and PL/SQL

Operating systems

Windows 95/98/NT/2000/XP/8, Citrix

ERP

PeopleSoft Tools, MS dynamics 365

Management Tools

Microsoft Project Planning

Configuration Tools

Perforce, CVS, VSS

Bug Tracking tool

Track-It, JIRA, Bugzilla, Census, TFS, HP ALM

Open-source

Jwrap, Xmind, Test Link, SAHI,

Test Management tools

Zephyr, FitNesse, TestRail, TFS, HP ALM

ACADEMIC QUALIFICATIONS:

Master of Business Administration (PGDAFM)

Post-Graduation Diploma in Computer Applications (PGDCA)

Bachelor of Commerce

Diploma in Computerized Financial Accountancy

PROFESSIONAL

ISTQB Certified

Scrum Master

ITIL

PeopleSoft Tools Certified Consultant

Member of PMI

SDLC Planning & Management:

Actively involved in formulating programs and running tests to ensure programs and computer systems are in sync.

Identify business core / critical system/processes and priorities.

Develop, implement & provide all kinds of support for business application software for clients.

Achieve customer satisfaction by ensuring service quality norms and building brand image by exceeding customer expectations.

Coordinating with the clients at the time of BAT/UAT/VIT/ORT and NFR testing.

Maintaining Action, Issue and Risk Reports (AIR Report).

Software Quality Assurance & Testing:

Implementing rational robot, Test Complete, Win Runner, SAHI and Test Director Automation tools for effective Functional, Regression Testing and Defect Tracking.

Coordinating efforts with the onsite project team to ascertain the quality and timely project delivery.

Identifying, analyzing defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.

Coordinating test efforts with the development team to ensure quality and timely delivery of the product as per the business requirements

Developing Testing strategy, PM Plans, CM Plans, Varied Estimation Techniques, Contingency & Mitigation plans, Risks and Issues, Decision Analysis and Reporting, Daily Status Reports, Milestone, Review Meets, Managing Review Logs, auditing a Project and Managing Audit reports, etc.

Setting-up and maintaining Test Environment/Test Bed for weekly builds, SIT builds, Service builds, MA (Managed Availability) and GA (General Availability) builds – Installation of Client and Server in a network, manage history, a repository of Test environments/beds on different servers in the network.

Program / Project Co-ordination:

Manage activities right from the conceptualization stage to the execution; involving budget preparation, case /system/process study, project planning, scoping, tracking and adherence to deadlines.

Delivery Management for technical deliverables of concurrent projects.

Define escalation/response/resolution time for reported problems based on criticality.

Team mentoring, deployment, monitoring and development.

CAREER HISTORY:

Company - LOKI Systems (Subsidiary of WorkForce Logiq) (Contract)

Test Supervisor Dec 2019 to Current

Platform and Tools: MS D365, MS SQL, Express plus, Team Foundation Server (TFS), RSAT, MS AZURE

Product:

Advanced Payroll from LOKI Systems is a comprehensive payroll solution exclusively designed for Microsoft Dynamics 365 for Finance and Operations. Built-in intelligence and flexibility help organizations streamline their end-to-end payroll processes and improve payment accuracy. Tight integration with HR, projects, vendor payments, and general ledger functionality in Microsoft Dynamics 365 for Finance and Operations provides accurate real-time data across the organization. Security roles and database architecture also shared. Advanced Payroll is localized for the U.S., Canada, and the UK. All statutory deductions and reports are available, as well as automatic tax rate updates. Multi-country and currency processing is also supported.

Responsibilities

Managing an effective, engaged and pro-active QA team.

Managing test processes, strategies, resources, and priorities to optimize the quality of Loki products and services and Loki’s ability to deliver them efficiently.

Creating a regression test suite by following a reverse engineering approach for the legacy system.

Ensuring that the team has productive working relationships with Loki’s broader software development team, including product owners, developers, IT, technical writers and management.

Managing QA inputs into overall product release schedule, assigning and tracking QA activities, and delivering upon those commitments

Participating in manual and automated testing

Conducts regular testing status reviews with Senior Management at required quality checkpoints.

Validating UK, US, and CA advance payroll.

Managing vendor for additional testing assignments.

Creates Testing artifacts and monitors and analyzes test results and defect metrics.

Builds the centrally coordinated testing team with Subject Matter Experts, testing resources, or other team members from the various workstreams.

Trains resources on the testing model, objectives, execution, and communication of test results.

Strong knowledge of a wide variety of testing approaches, practices, techniques, and tools.

effectively manage multiple tasks and priorities and work under pressure to meet critical, time-sensitive deadlines.

Provides empirical data (e.g. test results, defect metrics) to support deployment readiness assessment go/no-go decision.

Company - QHR Technologies (Subsidiary of Loblaw) (Contract)

QA Lead Jan 2019 to Nov 2019

Platform and Tools: JIRA, Zephyr, Salesforce, Slack, JAVA, Postgres, Protractor, confluence, ADP

Product:

Medeo is QHR's virtual care technology that connects health providers with their patients online for private video visits, secure messaging, and other virtual care applications. Medeo gives health providers the freedom to practice anywhere, at any time. Patients can connect with their health providers via smartphone (iOS or Android), tablet, or computer.

Responsibilities:

Reduced the defect count from double-digit to single-digit by simulating real-time scenarios and optimizing the regression suite.

Responsible for system integration testing with other QHR products and 3rd party products to make sure business solution work as expected.

Mitigated QA risks including escalation to senior management, and collaborated with cross-functional teams to ensure testing quality.

Created multiple status reports like Schedule/Effort Variance, Bug age, reports based on test case status, report based on bug severity and priority, Defect removal efficiency.

Reviewed customer feedback to accommodate their evolving requirements and supporting their UAT test efforts including production support and help desk tickets.

Implemented Regression and smoke test suite to decide to release or accept the build based on the outcome and Automate the same to enhance productivity.

Performed complex functional, application, and regression tests, planned and implemented automated testing along with timely releases of product and production escalation patches.

The developed training regimen for new QA members, which enabled these employees to develop the skills necessary to execute test plans within one week.

Created QA test scripts to automate regression, Smoke testing to guarantee consistent testing coverage, eliminated mundane tasks, and reduced human resource needs. Defined Automation test strategies.

Responsible for maintaining open communication with project leaders and upper management to ensure that QA was informed of priorities, deadlines, project status, and release plans.

Established the overall direction, scope, and strategy of the QA department. Once determined, ensured compliance with, and understanding of, this strategy by QA team members and others.

Monitored and directed the progress of product defects within the defect database to ensure that the proper procedures were followed, that the flow is continuous, trends are documented, and improvements are made.

Improved bug tracking processes for the entire organization and produced a process guide.

Performed market research & analysis for the marketing group and developed competitive analysis documents for internal customers.

Worked closely with the Performance team to work on NFR requirements.

Provided leadership as well as performed product verification and validation testing, including writing test plans and test procedures, executing tests, reporting results, and managing issues identified in testing.

Analyzed software requirements to assure that they were clear and testable while working with software engineers to define system operations.

Wrote test procedures to verify operation, usability, performance, and reliability of systems and applications; verifying adherence to software requirements and user needs.

Created bug reports for anomalies found during testing. Verified bug fixes and documented results.

Worked closely with development and support groups to facilitate software releases.

Worked with other managers in planning, scheduling and implementing Talent Management Suite.

Company - SOAMatrix Software (Contract)

Sr. QA Consultant April 2017 to Dec 2018

Platform and Tools JAVA, SQL, JIRA, SharePoint, SOA, MPP

Product:

Service-Oriented Architecture (SOA) product and solutions company with one of the leading enterprise products/solutions based on SOA and Cloud Computing to meet the current and emerging challenges of enterprises. SOAMatrix offers the most comprehensive SOA infrastructure platform, SOALayers, addressing integration, BPM, registry/repository and SOA governance, security, and management. SOAMatrix has extended its products to the Cloud for cloud integration and governance

Responsibilities:

Good Experience in Agile process to plan, create and manage the backlog items, participate and organize scrum meetings.

Utilized MS Project for directing, tracking and outlining tasks during the project.

Excellent working experience with different phases of the SDLC lifecycle including requirements gathering, planning, analyzing, designing, documenting and testing.

Successfully managed timelines, deliverables, resources as well as different sized QA teams including onsite-offshore team structures.

Implemented QA Standards, Guidelines, and Regulations in small to medium project environments.

Worked closely with key stakeholders at different phases of the project cycle to ensure correct implementation based on the project requirements and specifications.

Proficient in designing, documenting and reviewing different documents including requirements documents, feature documents, user stories, test plans, and test procedures.

In-depth knowledge of all QA activities including development of test strategies and test plans, defect reporting and management, creation of various test and execution matrix, risk analysis and status reporting.

Hands-on testing experience for Manual, Functional, System, Integration, Regression, Security, Performance, End-to-end and Business Process testing. Experience working with the automation team for regression and functional areas, maintaining automation test scripts and documents to improve the QA process.

Proven ability to work in an extremely competitive environment and handling multiple projects concurrently.

Manage all aspects of test planning and implementation overseeing the QA staff, workflow, and adherence to schedules.

Vetted, hired and, on-boarded new technical staff while establishing training and professional development programs.

Providing various solutions for the testing team to improve the current process. As well as providing a solution to other common processes to be followed at various stages to have uniformity.

Project planning and resource allocation to various tasks during sprint beginning.

Defect co-ordination and triage meetings.

Scrum Master for the Agile methodology. Setting up Sprint Goals and resource management.

Develop software testing policies, best practices, and guidelines.

Company - PerfectMind Inc. Vancouver, British Columbia

QA MANAGER Dec 2015 – March 2017

Platform and Tools .net, SQL, JIRA, TFS, SharePoint, Visual Studio, Selenium, Salesforce, FitNesse SAAS, Weekdone, MPP, Browserstake, AWS, and TELUS (Cloud environment)

Product:

PerfectMind uses cloud-based technology to help member-based businesses connect with their communities. Automating routine daily operations, email correspondence and online booking empower your staff to increase registrations and create the best possible experience for your customers. Combined with a powerful marketing and reporting modules, PerfectMind is a powerful but agile software system that configures itself around your business and its people - not the other way around.

Responsibilities:

Effectively redesigned and implemented improved company procedures resulting in better quality and reduced time to market. Lead cross-functional efforts to identify, prioritize and conduct root cause analysis on a diverse set of issues.

Extensive experience working with different mobile platforms like Android, iPhone.

Facilitate the resolution of testing roadblocks, ensure execution of QA deliverables and guiding team members on agile standards and best practices.

Regularly interact with management and product owners on project status, priority setting and sprint timeframe.

Managed production defects, queries and communication with stakeholders through Salesforce.

Produced reports summarizing market reviews and customer feedback metrics. Also regularly reviewed product usage, analytical reports, latest consumer/market trends and user requests to support the product roadmap and improve product quality.

Create test plans and test reports for multiple releases of various mobile applications. Coordinating the off-shore automation testing efforts and test cases by weekly review meetings.

Established and reviewed QA sign off criteria, software build and test process with the scrum team.

Ensuring the acceptance criteria are met for each product increment at the end of the iteration.

Effectively lead issue triage meetings with the scrum team to plan defect fixes for sprints by reviewing the defect priority and severity with the Product owner.

Lead on-site and offshore QA teams for planning and managing test executions.

Actively participate in Daily defect & Test execution meetings across various business teams and provide relevant status, associated risks updates and resolutions for the issues.

Representing the Technical operations team to provide Go/No Go status for an upcoming release.

Created and reviewed QA documents including the Test architecture, test plan, and test cases.

Worked with an external vendor for automation tool licensing, cost and compatibility with existing infrastructure.

Successfully set up the testing environment to support Android, iOS, Blackberry and Windows 7 mobile platforms for testing mobile applications both on emulators and devices.

Develop resource strategies, allocating staff, tools, and specialized support as necessary to ensure that all testing commitments are met.

Ensure appropriate and detailed testing strategies and plans are in place for all projects. Regularly review progress to ensure that projects are on schedule and within budget.

Review, evaluate, plan and improve existing and future QA tools, processes, methodologies, and resources.

Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies recalls, corrective actions, and re-validations.

Working with Product Owner on Artifacts Such as Product Backlog, Sprint Backlog, and Sprint Burndown.

Facilitation of inter-team communication across many agile projects within an organization.

Mentor, guide, and coach other QA team members to make sure they are successful individually and as a team.

Influence design, development, and architectural counterparts to design for testability.

Roll up SQA metrics across projects, programs, and production, providing an enterprise dashboard

Conducted daily scrum meetings for the Agile sprint. Worked on sprint planning by assigning and tracking scrum activities progress.

Company - Libro Financials Group, LONDON, ONTARIO

QA SUPERVISOR Feb 2013 – April 2015

Platform and Tools: MS Visual Studio, DK (Designer Kit), MS SQL, MS Server, Track-It

Product:

Libro Ovation:

The four Ovation interfaces provide quick access to the forms required by the user for each type of function. The interface is visual, providing the ability to easily search for information.

There are four interfaces, called managers in Ovation:

Relationship Manager

Lending Manager

Teller Manager

Administration Manager

ACE (Automated Context Expert):

ACE is Libro’s contact management software system. ACE stands for: (Automated Context Expert) ACE allows information to be shared across service delivery channels within the credit union. It helps us provide seamless service to our owners. Think of ACE an as electronic file folder storing ll owner contacts, But unlike conventional file folders, the information is accessible anywhere-at any branch, the Contact Centre, the Admin Office-at any given time.

Responsibilities:

Performed system integration testing from beginning to end when Libro acquire another credit union (user base was around 60K) and merge their system with Libro Ovation.

Evaluate QA Staff through performance reviews, ongoing coaching and feedback methods.

Critically evaluate and analyze Business Requirements to develop effective Test Plans and Use Cases for User Acceptance Testing.

Oversee the implementation of System Enhancements/Bug Fixes as part of the Code Release Team.

Provide suggestions to the development team during the testing stage to ensure that the organization’s business needs are met.

Analyze, resolve and assist QA staff in solving help desk issues.

Monitor helpdesk statistics and provide analysis and organizational impact assessments of the reported problem.

Responsible for planning, designing and successfully launching various applications for multi-mobile platforms including Brew, Android, iOS, Blackberry OS, Windows 7 Mobile, and Symbian OS along with web-based versions.

Obtain appropriate sign off to ensure that External and IT Audit requirements are met.

Research, Monitor QA Testing Suites development, and trends and recommend a product to ensure efficient QA process.

As a member of the Change Management Team, provide Project updates and provide Go NO Go decision on the project.

Supervise the Complete QA cycle of projects.

Assign resources to projects to ensure a successful implementation by the target date.

Responsible for Test Environment setups. Maintain the solution database.

Managed and mentored various application QA teams about mobile application testing concepts, methodologies, and practices.

Lead various small to medium scale projects by working closely with key stakeholders including analysts, architects, and developers.

Successfully managed multiple concurrent projects at different stages of SDLC and drove 5+ major projects to completion.

Developed and maintained process diagrams, feasibility studies, requirements specifications, test plans, and test cases.

Maintained and updated Test data in various database tables.

Analyzed Requirement gathering document, Features Scope document, and Design document and developed Scenario outlines, test strategies and test plans for System Integration and Test Department.

Worked closely with other test teams to identify the scope of system testing and test execution schedule.

Company – ACI Worldwide Inc

QA MANAGER April 2008 – March 2012

Platform and Tools: .NET, Delphi, JAVA, Oracle, Windows 2003, JIRA, Xmind, Test Link, MPP, SWIFT

Product:

ACI Global Trade Manager:

At the most basic level, financial institutions require traditional trade solutions that are efficient and can address the complex trade finance needs of their business customers on a domestic and international scale. These solutions must also maintain continual change in the letter of credit business due to a global marketplace. This is evidenced by the level of international trade conducted by all levels of customer segments that transact trade business on the open account market, as well as by the decline in traditional letter-of-credit volumes.

ACI Payment File Manager:

The ACI Payment File Manager is a multi-currency, multi-language, multi-country transactional banking middle-office system for banks, which allows them to process payments, collections, and corporate liquidity management instructions. Payment File Manager allows banks to centralize all corporate cash management functions onto a single platform and take the advantage of a highly modular, versatile and fully scalable system.

ACI Global Banker: ACI Global Banker provides single-window access to corporate cash management, trade finance, FX services, reporting and data exchange. ACI Global Banker is an enterprise-wide, multi-country, multi-language, multi-currency online banking system that allows banks of all sizes to uniquely package products and services for different countries, segments and individual customers from a single, flexible platform.

Responsibilities:

Responsible for wholesale banking testing related activities (PFM/TM/GTM/GB).

Resource planning and resource utilization based on work forecast.

Analyze business requirements and interact/coordinate with SMEs (Subject matter expert), business analysts and development team to convert business requirements to testable requirements.

Creating/updating Testing related SOPs (Statement of Purpose) and other documents.

Test Planning and preparation of testing schedules based on project timelines.

Analyze the type of testing to be performed (Manual / Automated) based on the re-usability of test scripts.

Preparation/Review/Execution of Test Cases and Test Scripts and Traceability between Requirements to Test Cases/Scripts.

Planning on regression testing for needed modules based on the number of defects.

Preparation of Test Summary Report/Validation Report.

Holding project meetings between the developers/Technical SMEs and the Testers to discuss the various

defects during testing and prioritizing the testing defects.

Working with the Quality function and planning for the storage and retrieval of testing artifacts for re-usability and quick access in times of Audit.

Complete the quarterly and annual appraisals of the team within the appraisal periods.

Involved in the hiring and recruitment process of the Solution testing team.

Involved in SIT, VIT and ORT plan.

Reviews work requests, plans the thoughtful use of resources that challenges the employees, makes works interesting, allows growing and building new skills.

Interviews, and selects staff. Provides career guidance, motivates and coaches team members. Provides

feedback and completes performance appraisals.

Makes difficult people decisions and can confront poor or mediocre performance. Supply career paths and take pride in supplying talent to other parts of the company.

Maintains contact with internal and external organizations and individuals to ensure appropriate information exchange, to properly develop the staff, completing assigned projects.

Acts as liaison between staff and upper management. Defines justify, explains and clarifies organizational goals, initiatives, and policies. Provide daily leadership for staff (communication, inspiration, motivate, prioritize). Actively seeks out concerns of staff members, hears and acts on those concerns on time.

Company - Everest Management Software Private Ltd

ASSISTANT MANAGER April 2007 – Jan 2008

Platform and Tools : Delphi, SQL Server, ASP.NET, Windows 2003, Test Complete, Web Load, Apps Load, Perforce, Census

Product:

Everest Software has developed the first all-in-one small business management solution for small and mid-size businesses to help them serve their customers better and more profitably than many of the largest companies in the world. Everest is a fully integrated, award-winning solution designed from the ground up to automate all operations of a growing business including accounting software, inventory management, service, e-commerce, sales force automation, CRM, point of sale, and wireless connectivity. Everest, designed by business owners for business owners, is quite possibly the only business software program companies from 1 to 100 employees need to automate and integrate a business.

Responsibilities:

Testing – All types of manual testing including Functional testing, System Integration Testing,

Regression Testing, distributed testing, Compatibility testing, UAT and Usability testing.

Prepare TPTCs for all new enhancements and peer review of TPTC prepared by other Test Engineers to ensure complete coverage for testing including impact areas testing.

Provide test automation specifications, functional inputs for automation, preparing and updating test automation scripts; perform Regression testing, distributed testing and Performance/Load testing using scripts for both desktop and E-Commerce- Build-On-Build basis.

Setup and Maintain Test Environment/Test Bed for weekly builds, SIT builds, Service builds, Beta, MA, and GA build.

Participate in Design, requirement, functional and technical requirement walk troughs provide test impact inputs and seek clarifications on the design documents.

Keep track of the current street releases an on-going project in terms of issues, customer incidents, and feedback to plow back the learning and improve regression testing and coverage during future testing projects and assignments.

Mentoring new joiners, giving training and presentations to team members on the module-specific functionalities or a new tool or process.

As an Asst manager of the Rapid Development testing team for SCM, Financials, and Architecture modules, the priority activity is to test the Development releases.

Manage and lead a team of test analysts to achieve the team goals as per the schedule and within budgets and ensure the team members are retained and motivated to accomplish the tasks with high productivity.

Complete the quarterly and annual appraisals of the team within the appraisal periods.

Involved in the hiring and recruitment process of the PAT team.

Weekly reports and product quality metrics reports for the team are sent to management within schedule and as per the defined formats.

Able to take coordinate and monitor testing on the Development version and be a single point of contact for the assigned modules for testing.

Preparation of test effort estimations and able to manage team deliverables within the given set of resources on

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