Daniel R. Davis
**** *** **** *****, *******, IL 62035
Telephone: 314-***-**** / email: adcroi@r.postjobfree.com
CAREER PROFILE
A dynamic, result driven Senior Technology Executive with a 25-year track record of successful strategy and tactical leadership, with a primary focus on delivery of client service excellence. With comprehensive experience as a technology platform owner and constant commitment to driving business value, improvement and operational excellence, able to continually achieve or exceed expected results. A proven ability to visualize, develop and align business and technology strategy to achieve maximum results, drive high client satisfaction and business value. Superior client development and relationship management abilities to instill a common vision and develop a dynamic team based upon trust and mutual respect.
CORE COMPETENCIES
SIGNIFICANT ACCOMPLISHMENTS
Director of IT for the Risk Management Department of a global rental corporation, I directed the successful development and implementation of the ICE Global Claims Management system (NA, Germany, France, Spain, UK and Ireland)
oNew development and release process reducing the timing from a quarterly to monthly/weekly cycle
oIntroduced automated testing development to reduce the monthly testing effort by over 40%
oLed the Jenkins pipeline effort for continuous delivery automation reducing the process by 30%
oSignificant reduction of legacy technology platform minimizing technical debt and risk/vulnerabilities
oLed the development of a vendor Innovation process to help drive constant improvement and innovation
Director of the Mobile technology platform for a publicly traded global beverage/brewing company. Directed all aspects to include all development functions with responsibility for Client Relationships, Sales, Marketing, Market and Competitive Analysis, R&D, Benchmarking, Product Strategy, Product Management, Quality Assurance, Product Release and Call Center oversight.
oGrew annual revenue to $15 million for the B2B and Mobile technology platform
oDrove the development, implementation and migration of 450+ Wholesaler clients to a cloud platform solution in addition to multiple Mobile application design and deployments
oAchieved an overall 92% client satisfaction rating while meeting all client SLAs/KPIs
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Executed an in depth industry, market and client analysis to develop the 3 year strategy for the direction and growth of the client solutions provided under the AllConnect platform.
oDeveloped annual OPEX/CAPEX planning, alignment, budgeting and execution process
oSuccessfully led all phases of 1 year plan applications development efforts from inception of client capabilities analysis, ideation/brainstorming session execution, team creation, prototyping/design, Agile development and deployment
Successful renegotiation of a $4.5 million OPEX support budget SOW resulting in a new, higher Service Level Agreement and KPI driven services model
oExecuted lean process program execution to drive significant organizational change and implemented a new, streamlined structure
oNew SOW achieved $650 thousand in annual savings with no decrease in scope
oAchieved a higher level of customer service as well as a more stable Mobility platform
AREAS OF EXPERTISE
Business and Technology Leadership
Strategic Planning and Execution - Development of strategic 3 year roadmap and a go-to-market strategy to sell in the technology platform to Sr. Management as well as the Wholesaler network
Influential Leadership with strong presentation and communication skills leveraged to create, communicate, align and sell in product value, messaging and solutions
Business Relationship Management - responsible for identifying client capability requirements and translating into a strategy, application and platform development and implementation solutions
Data Driven Industry, Market and Business data analytics to drive solutions and Top Line growth
Program and Project Management – B2B, Mobile and Enterprise application development and delivery leveraging Agile framework (Scrum/Feature Driven)
Budget Creation and Management - Execution of a $25 million P&L CAPEX/OPEX budget supporting a Wholesaler Network of 450 independent companies
Strong ZBB - Zero Based Budgeting discipline and execution, vendor management and contract negotiations, SOW development and execution to successfully manage a $10 million OPEX budget
Six Sigma Green Belt certified - Executed 2 separate projects to improve the Contact Center issue resolution metrics to drive service level improvements and organizational changes/efficiencies
IT Consulting
Ideation and strategy session facilitation leveraged to develop
SAP Strategy team to drive the direction of the company wide SAP Implementation
Hired to be the primary SAP MM Consultant to analyze, detail and design a process to re-define and re-value MRO inventory
Prepared and presented ROI proposals to C-Level decision makers which led to redefinition and subsequent non taxable status of previously taxable inventory
Led the team to development and deliver a process to reverse previous SAP transactions, reassign valuation and then reapply transactions. The client saved over $2 million in annual taxes as a result
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Page 2 of 4, Telephone: 314-***-**** / email: adcroi@r.postjobfree.com
EMPLOYMENT
Enterprise Holdings Inc., Clayton MO 2016 - Present
Director of IT for the Risk Management Platform
Director of a diverse 80+ member team responsible for all aspects of maintenance, support and new development (JAVA/.NET) of a global claims management, ICE (Integrated Claims Environment) platform.
Successful completion of a global implementation
Developed new release process and procedures and metrics
Developed a new strategy creation and client engagement process
Introduced the I3 Innovation platform to drive continuous improvement and innovation
Developed the Universal Claims Viewer to consolidate and manage disparate claims repositories
Member of the Senior Leadership API strategy team
Member Director Planning and Improvement team
Led multiple Ideations sessions in support of strategy planning and development
Anheuser-Busch InBev, St Louis MO 2012 – 2016
Director Mobile Technology Platform
Directed all aspects of the daily operation of the $25 million Mobile application platform. Recognized in the industry as the CEO of the Wholesaler technology platform, the AllConnect platform provided Mobile sales and CRM applications, a full function Electronic Commerce solution, a Retail Shelf Management solution and Cloud hosting services
The AllConnect platform is positioned as a growth platform supporting a $6 million annual CAPEX budget for the development and deployment of specifically developed customer Mobile applications to enterprise scale solutions
Business Relationship Manager responsible for ensuring alignment of technology with client business capability requirements. Key areas of focus; strategic planning, communication, client advocacy for delivery of solutions on time, budget and scope, vendor management and organizational change
Performed in depth analysis and executed a plan to rationalize and consolidate the application portfolio and drive organizational improvements to leverage positive business case for future funding
Led organizational restructuring effort designed to align resources with strategic 3 year plan
Director Commercial/BI Application Support 2008 - 2012
Led the implementation of the Global Service Delivery platform for North America
Responsible for support and maintenance of a portfolio of applications in support of the Sales and Marketing functions. The scope included all applications required by the Sales, Marketing and Brand team functions to drive Top Line growth
Led organizational restructuring effort designed to align resources with strategic 3 year plan
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Page 3 of 4, Telephone: 314-***-**** / email: adcroi@r.postjobfree.com
Group Manager – Application Development and Support 2004 - 2008
(Busch Entertainment Corporation)
Provide technology development, implementation and support services for multiple business units in support of Theme Park operations (Mobile applications, HTML, .NET, Web)
Responsible for application development/support to meet business requirements and capabilities for the Marketing, Merchandise, HR, Zoological and Culinary operations while meeting PCI standards
Manager CRM Application Support/Development 2001- 2004
Selected by Sr. Director to develop/mend relationships with Commercial clients to ensure alignment of Technical and Business strategic objectives
Managed the development and support for Sales-Logix CRM platform field Sales application
Manager ERP/SAP Configuration/Strategy 2000 - 2001
Hired by client to be the Subject Matter Expert for SAP MM configuration. Helped establish the internal SAP Solution Center as the Center of Excellence for SAP environment
Selected to be a member of the SAP Strategy Team responsible for establishing the direction and execution of the SAP platform for the organization
DMCI/ Modis, St Louis, MO 1998 – 2000
SAP MM Configuration Consultant
Primary SAP MM Configurator assigned to Anheuser-Busch for key project consultation/execution
Consultant lead for all Modis consultants deployed to the Anheuser-Busch account
Olin Corporation, East Alton, IL 1988 - 1998
Buyer/SAP Configuration Consultant
Responsible for Vendor Management and procurement of MRO materials in addition to Management of strategic Government contract procurement and execution
SAP MM Configurator and project lead member on SAP implementation team
EDUCATION
Southern Illinois University (Edwardsville, IL) BS, Marketing 1988
Other accomplishments and Certifications:
SAP (MM Module) Materials Management Certified
Six Sigma Green Belt & White Belt Certified
ITIL Certified
Certified Purchasing Manager (CPM)
Member of Sr. Leadership team for the Wholesaler Panel
Managing @ ABI – Management development program
Business @ ABI – Senior Leadership development program
Board Member SIUE School of Engineering
Page 4 of 4, Telephone: 314-***-**** / email: adcroi@r.postjobfree.com
Director ~ IT & Business Strategist ~ Business Relationship Manager
Leadership and Solution Development
Customer/Client Relationship Management
Organizational Planning and Re-engineering
Client Service Delivery Excellence
Lean Process Improvement
Agile Development Methodologies
Capital Expenditure Planning
Vendor Negotiations and Management
Release Management and Execution
Strategy Planning and Execution
Large Program and Project Management
Business Process Re-modeling
Global Process Development and Influence
Client Ideation and Innovation Facilitation
Partnership Development
Budget Creation and Management
B2B, Web, ERP and CRM Solutions
Team and Resource Development