Summary

●*.* years overall technical experience, with 5 years focused on Salesforce.

●5 years experience with Lightning, Apex and Integration Experience

●1 + years experience with VisualForce Pages

●5+ years experience with Salesforce Sales Cloud and Service Cloud

●2+ years experience with Field Service Lightning and Einstein Analytics

●Full knowledge of Software Development Life Cycle (SDLC) including analysis, requirement, design, development, enhancements, testing, deployment and maintenance of enterprise applications.

Certifications

●Salesforce Certified Platform Developer II

●Salesforce Certified Platform Developer I

●Salesforce Certified Integration Architecture Designer

●Salesforce Certified Admin 201

●Salesforce Certified Sales Cloud

●Salesforce Certified Service Cloud

●Salesforce Certified App Builder

●Salesforce Certified Java Certification

Work Experience

Venerate Solutions Ltd.

Senior Technical Lead, Bangalore

Nov’2019 To till date

PWC

Technical Lead, Bangalore

Oct 16 To Nov 19

Tecnotree Convergence Pvt Ltd

Senior Software Engineer

Oct 2013 To Oct 2016

Techtree IT Systems

Java Developer

Jul 2012 to Oct 2013

Moibesoft

Software Engineer

Apr 2011 to Jul 2012

Hline Soft

Jr. Java Programmer

Jul 2010 to Jan 2011

●Design various Web Pages using Aura Component and Lightning Web Components for functional needs within SFDC.

●Create Apex Classes and Apex Triggers

●Various SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Email Services, Workflows, Validation rules, Reports, Dashboards.

●Designing of Reports, Dashboards and Analytic Snapshots.

●Data Migration using Import Wizard, Workbench and other integration tools like Apex Data Loader.

●Development of business requirements, specifications, process flows, application design, application configuration, test processes and release management.

●Lead and mentor team

Projects

Global CRM

Sep 18 – Nov 19

Description: Global CRM facilitates the customised CRM functionalities for clients in different territories. It also improves the localisation and sanitisation of the client data to serve the business needs. In this role Krishna used the latest developments including Salesforce Lightning and Salesforce DX to streamline the development process, and he utilised continuous integration and continuous development (CI/CD) tools for deployment.

Technologies: Salesforce configuration, Lightning, Apex, Workflow, Process Builder, Integration and Deployment, Batch and Bulk processing,Einstein Analytics.

Environment: Salesforce.com (Lightning & Salesforce DX), Einstein Analytics.

Salesforce configuration, Lightning, Apex, Workflow, Process Builder, Integration and Deployment, Batch and Bulk processing, VS Code, VSTS.

Roles and Responsibilities:

●Working directly with customers - gathering requirements and fixing issues on daily basis.

●Coordinating with the customer and onshore team members to ensure work is delivered on time.

●Analysis and design of the solutions.

●Implementing requirements on VS Code and deployment using CI/CD tools (VSTS).

●Designing Lightning Components along with JavaScript controllers and helpers.

●Creating Data Sets, Data flows, Steps, Recipes using the Einstein Analytics Platform.

●Creating Salesforce Actions and bulk Actions in Einstein Analytics.

●Designing Einstein Analytics Dashboards for desktop and mobile devices.

●Designing different wizards, steps, dynamic bindings for the dashboards to function as per the business requirement.

●Displaying Einstein dashboards and predictions in Salesforce.

●Working with various standard objects like Accounts, Opportunity, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.

●Creating process builders and workflow rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

●Creating Reports and Dashboards.

●Designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

●Designing Web Pages in Salesforce Lightning for capturing various customer enquiries. Implementing logic for migrating cases to different queues based on the type of customer enquiry.

●Integrating Web Services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications.

●Using SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

●Responsible for all the activities related to configuring Data Loader, uploading data in CSV files and checking accuracy.

●Packaging and deploying customizations from Sandbox to other environments using VSTF (CICD tools).

Merchant e-Solutions

Nov 17 - Sep 18

Description: Merchant e-Solutions is an e-commerce company that provides payment processing services, point-of-sale payment processing options and debit card and alternative payment solutions. Its platform allows users to manage business and account preferences, run reports and access complete transaction lifecycle data from authorization, settlement, and reconciliation to chargeback information.

Technologies: Salesforce configuration, Lightning, Apex, Workflow, Process Builder, Integration and Deployment, Batch and Bulk processing

Roles and Responsibilities:

●Custom Development

●Responsibility

●Users Training

Mehra Eye Tech

5 months

Description: This project has developed on Enterprise Edition. It’s based on a sales cloud. Developed new custom fields, formulas, workflows, validation rules, Process Builder and Email Notifications based on some criteria. For Customization I have written Apex Class, Apex Trigger, Lightning Component Pages. I have written Test Classes and Test Coverage is – 92%. Here I have developed Role Hierarchy, Profile, Permissions set, Sharing Settings. I have developed visit execution lightning component page. Here I have done custom Check-in / Check-out for tracking purposes. I have written Test Classes and Test Coverage is – 96%.

Roles and Responsibilities:

●Story analysis and sizing the stories.

●Analysis and design of the solutions along with onshore team.

●Working with various Standard objects including Accounts, Opportunity, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.

●Creating process builders, Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

●Designing Lightning components and controllers.

●Creating Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

●Designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

●Designing various WebPages in Salesforce Lightning for capturing various customer enquiries and implementing logic for migrating cases to different queues based on the type of customer enquiry.

●Integrating the Web Services by generating the necessary stubs from the WSDL files for extracting the data.

●Using SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

●Implementing DocuSign to sign the documents along with conga composer.Support

●Responsibility

●Users Training.

West Corp

Apr 17 to Nov 17

Description: West Corp is a $2.6BN telecommunications provider, based in Nebraska, US. This project facilitated different CRM functionalities for different territories, and also improved the localization and sanitization of the client data to serve the business needs.

Roles and Responsibilities:

●Working directly with the business - gathering requirements and fixing the issues they are facing on a daily basis.

●Coordinating with business and onshore team members to ensure work is delivered on time.

●Analysis and design of the solutions along with onshore team.

●Implementing requirements on VS Code with deployment using CICD tools (VSTS).

●Designing Lightning Components along with JavaScript controllers and helpers .

●Working with multiple Standard objects including Accounts, Opportunity, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.

●Creating process builders and workflow rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

●Creating Reports and Dashboards.

●Designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

●Designing Web Pages in Salesforce Lightning for capturing customer enquiries.

●Responsible for all the activities related to configuring Data Loader and uploading data in CSV files.

●Packaging and deploying customizations from the Sandbox to other environments using VSTF (CICD tools)

CSC and HP

Oct 16 – Apr 17

Description: DXC is a $25BN technology company based in California, US - created from the merger of Hewlett Packard Enterprise and CSC. Post-merger CSC and HPE required a unified CRM system to manage their business.

Roles and Responsibilities:

●Story analysis and sizing.

●Analysis and design of solutions.

●Working with various standard objects including Accounts, Opportunity, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.

●Creating process builders and workflow rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

●Designing Lightning components and controllers.

●Creating Reports and Dashboards.

●Designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional requirements in the application.

●Integrating Web Services by generating the necessary stubs from the WSDL files.

●Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Convergent Billing System

Oct 2013 To Oct 2016

The project Convergent Billing System (Telecom project) provided all billing and dashboard related services including generating bills based on the billing cycle, creating SIM or mobile stocks and creating offers and packages for SIMs.

Environment: Salesforce.com, Sales and Service Clouds

Responsibilities:

Requirements gathering.

Creating high level and low-level design documents.

Designing the process for Data Cleaning and Data loading tasks.

Writing Apex code, Visual force, Triggers and Test Classes.

Deployment onto production.

Coordinating with team to deliver on schedule.

Extend native SFDC reports to leverage custom fields to create meaningful reports and dashboards.

Effectively work with management and other remote staff to accomplish Salesforce.com project deliverables.

Academic Qualifications

●B.tech in Electronics & Communication Eng from DIET College (JNTU KAKINADA).

Contact this candidate