JOANE DUKE

Carrollton, TX *****

214-***-**** adcrcr@r.postjobfree.com

Delivering Results in Nursing Case Management While Prioritizing Patient Care Experienced Registered Nurse and Army Veteran leveraging 15+ years of proven experience providing responsible, exemplary health care to all patients and families. Possess a comprehensive background in pre-op, PACU, endoscopy, ICU and telephonic case management. Closely collaborated with 15+ team members and supported multiple providers while prioritizing patient care and wellness. Career supported by a Bachelor of Science in Nursing and Registered Nurse License.

• Care Coordination

• HIPPA Compliance

• Customer Service

• Team Collaboration

• Case Management

• Patient Education

• Electronic Medical Records

• Telephonic Assessments

• Triaging

PROFESSIONAL EXPERIENCE

AmerisourceBergen Pharmaceuticals Frisco, TX 2017 – 2019 Case Manager

Provided telephonic case management services to 100+ parents with children managing Duchenne Muscular Dystrophy.

• Confirmed adherence to plan of care while documenting adverse reactions as needed in a database management system with 100% accuracy

• Monitored closely to confirm shipments of medication arrived in a timely manner; resolved issues efficiently

• Educated parents on the use of medication ensuring understanding, answering questions and providing medical advice resulting in a 100% customer satisfaction rating

• Provided autonomous decision making, troubleshooting and problem solving related to periodic system issues Viva Pediatric Home Health Richardson, TX 2015 – 2017 Home Health Nurse

Cared for 3 medically fragile children (in homes) with chromosomal abnormalities, Down's Syndrome, congenital heart issues, developmental delays: g-buttons, j/g-buttons, TPN/Lipids, central lines, feeding schedules, oxygen saturation, medications, monitoring for side effects, seizures, etc.

• Prevented injury and kept parents informed of any changes to ensure thorough communication

• Compiled and organized statistical data as well as reviewed nursing documentation to correct errors in entry data

• Assessed patient's condition, recorded using an EMR and reported any changes to physician's office Ebby Halliday Realtors Plano, TX 2014 – 2015

Realtor

Worked actively representing Buyers and Sellers, manned phone bank and showed homes in DFW area and attended 3 classes to stay abreast of new rules / regulations.

United Health Group Insurance Richardson, TX 2010 – 2014 Case Manager

Worked telephonically to provide members with conservative treatment options for a variety of medical conditions

(Osteoarthritis of hip/knee, shoulder, Chronic Low Back Pain, Obesity, Breast and Prostate Cancer and problems associated with female health) to postpone or eliminate the need for surgery.

• Accepted 300+ calls annually for the 24-hour Nurseline to support members during medical emergencies

• Communicated clearly and efficiently with different physician personalities in various medical departments

• Aided the provider / care team with inbound and outbound communications for members including telephonic assessments, acuity follow-ups and high-risk facility outreach Maxim Pediatric Home Health Dallas, TX 2007 – 2011 Registered Nurse

Supported ill pediatric patients in their homes by providing monitoring, IV medications, treatments, following MD's care plan: tube feedings per G button, wound packing, diapers at night, nebs treatments and medications for pain when indicated.

• Assessed signs and symptoms indicating physiologic and psychosocial changes in the patient’s condition and responded appropriately ensure wellness

JOANE DUKE PG. 2

Registered Nurse Continued

• Collected, analyzed and interpreted data and information from health care members and documented actual and / or potential nursing diagnoses to alert and update treatment team

• Documented the patient’s plan of care using identified nursing diagnoses, expected patient outcomes and selected nursing interventions while ensuring HIPPA compliance always Atrium Medical Center Corinth, TX 2009 – 2010

Registered Nurse, Endoscopy Department

Prepared patients for EGD's, Colonoscopies, ERCP's and Bronchoscopies.

• Provided conscious sedation during endoscopies while assisting MD's with procedures and recovered patients

• Delegated tasks to other staff, including patient care technicians by prioritizing patient needs and care

• Informed and educated patients and families about endoscopy procedures and post-op

• Aided in the collection of pathology specimens, generated pathology forms and entered specimen / pathology data into Gajema lab system

ADDITIONAL PROFESSIONAL EXPERIENCE

Baylor Medical Center Dallas, TX

Pre-Op Nurse, Endoscopy Center

VA Hospital Dallas, TX

Registered Nurse, GI Lab / Endoscopy Department

Plano Endoscopy Plano, TX

Registered Nurse

Dallas Independent School District Dallas, TX

School Nurse

United States Army Various Locations

Critical Care Nurse

EDUCATION LICENSURE

Bachelor of Science in Nursing (B.S.N.) Texas Woman’s University Registered Nurse (R.N.) License #540948

Current unencumbered licenses in all other 49 U.S. States Specialized Military Training:

Army Critical Care Course United States Army Nurse Corp TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365

Operating Systems: Mac, Microsoft Windows

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