Project Manager
Resume:
Tarina DeShazier
Mooresville NC
adcrbe@r.postjobfree.com
https://www.linkedin.com/in/tarina-deshazier-24a4b165
PROFESSIONAL SUMMARY
Project management professional poised in constructing dynamic, top-producing customer service and product support through proven success in leadership and management; dynamic in delivering exceptional results in mitigation, relationship and team building, solutions implementation, timely service delivery, product positioning, excellent analytical and strategic thinker.
EDUCATION & PROFESSIONAL DEVELOPMENT
Western Governors University Salt Lake City, Utah
Currently enrolled in Business Management
Microtrain Technologies Lombard, Illinois
Completed courses for PMP Certification
Microtrain Technologies Lombard, Illinois
Completed ITILv4 Certification
MicroTrain Technologies Lombard, Illinois
Completed Agile ScrumMaster Certification
MicroTrain Technologies Lombard, Illinois
Completed Lean Six Sigma Certification
Chubb Institute Villa Park, Illinois
Completed Web Design Training
TECHNICAL PREFERENCES
Operating Systems: IDMS, IMS, VSE/XP, Windows, CSG, SharePoint, Salesforce
Databases: Oracle Database, My SQL, SQL Server, MS Access, MS Dos, Edit Plus
Languages: Cobol, JCL, SQL, HTML, DHTML, XML, JavaScript, Java, JavaBeans, Oracle Service Quality: Service delivery, Process Assurance, Account Management, Business Services, Project Management
WORK EXPERIENCE
Lowe's Corporation, Mooresville, NC 2019-Present
Project Manager (North Highland Consultants)
Experience in Cloud and IT transition, transformation, and migration management
Managed multiple projects to assess existing hosting security controls and planned for the migration of existing applications
Prepared high-level project plans to satisfy Customer requirements to identify potential implementation options and provide recommendations on implementation approaches.
Ensured project designs and specifications provide a reliable blue print for implementation.
Implement upgrades of the routers, firewalls, circuits in their stores.
Work with other teams Security, Network, OCC to help triage any issues.
Handles Scripts, communication with ATT & NCR, monitoring status. looking at outputs, tracking and updating databases.
United Airlines, Elk Grove Village, Illinois 2018-2019
IT Project Manager (Signature Consultants)
Experience in Cloud and IT transition, transformation, and migration management
Managed multiple projects to assess existing hosting security controls and planned for the migration of existing applications
Identified, documented, and escalated any performance issues and skills deficiencies of members of the project team to the appropriate management team.
Prepared high-level project plans to satisfy Customer requirements to identify potential implementation options and provide recommendations on implementation approaches.
Established change management procedures should project plans or schedules be used.
Ensured project designs and specifications provide a reliable blue print for implementation.
Strong communication and interpersonal skills
Collaborated with senior management to incorporate new trends and practices in current and future solutions.
Responsible for developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budgets as much as $2 million.
Develop a detailed estimate of the level of effort, schedule and budget necessary to successfully develop and deliver the solution meeting the requirements and quality expectations.
Developed & executed complex effective projects throughout the project development lifecycle of the project.
Served as a mentor and shared expertise with project managers and project team members.
Created and managed all the accepted project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required
Provide regular status reports to stakeholders, sponsors, the enterprise, and others
involved in the project.
Enhanced organizational initiatives by positively influencing and supporting change management initiatives within assigned areas of responsibility.
Effectively coordinate with the various technology, business, and vendor teams to ensure the project's success.
Comcast Business Services, Naperville, Illinois 2011-2017
Project Manager
Successfully manage the installation of Comcast products, generating revenue of $250K in 2017; significantly generated connects reaching up to 92% of the 2017 budget fiscal year, continuing significant progression and growth
Successfully worked with audio and video equipment for commercial accounts, ensuring that they are getting the correct equipment.
Successfully manage the installation of Comcast products, generating revenue of $150K in 2016; Significantly generated connects reaching up to 83% of the 2016 budget fiscal year, continuing significant progression and growth
Continually seek solutions when obstacles were presented; delivered on all commitments; and a champion of positive, results-oriented culture that achieved greater results
Experience with Salesforce.
Serve as the primary interface with identified customer IT liaison between technical personnel, vendor, and VAR; Create and process installs for various products such as BVE/VOIP, SIP, PRI coax and fiber customers
Establish dates required for on time completion of network activations and evaluates impact of change to the overall installation timeline
Identify risks, issues, and gaps that could impact timelines, goals, and installation of services
Facilitate required meetings; prioritizes cross-functional activities as related to the installations being managed, and develop communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports
Serve as a lead/liaison for field escalation and the quota team
Maximize the success of Comcast kick-offs through recognized collaborative leadership and cross-communication and support for other regions
Wide Open West Cable, Phone and Internet, Naperville, Illinois 2008-2011
Quota Specialist/ Interim Trainer
Served as Main point of contact for 250 Field Technicians
Trained dispatchers on how to monitor the technicians in the field
Ensured dispatchers knew the critical points of contact to all departments.
Proactively influenced peers on how to analyze statistical data
Provided solutions for internal customers, which led to higher external customer satisfaction.
SM&P Utility Resources, Inc., Naperville, Illinois 2006-2008
Dispatcher
Coordinated drivers, equipment, and crews across various field locations.
Advising personnel about route or traffic problems.
Maintaining records of mileage, fuel use, repairs and other expenses.
Resolving all matters relating to Drivers in a fair and expedient manner
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