Gwendolyn L. Cilk

**** ********* *****

Brandon, FL 33511

813-***-****

adcrba@r.postjobfree.com

Summary Experienced professional with a successful career in investment management, trust and IRA services, and account administration for 16 years.

Additional responsibilities include human resources, training, payroll, workers’ compensation, accounts receivable, accounts payable, and maintaining customer & residential accounts.

Excel at interfacing with others within company at all levels to ensure organizational goals are attained.

Proactive approach with clients, residents, vendors, attorneys and CPA’s has resulted in maintaining quality relationships with existing contacts.

Possess excellent interpersonal, communication and organizational skills, team player and works independently.

Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

Proficient in Microsoft program such as Word, Excel, Outlook and Power Point. In addition, experience in Kronos, ADP, Coupa and many other software programs such as scanning, video conference, fax, and remote check deposits. Experience in Outlook calendaring, scheduling and meeting follow up as well as mail merges in Word and event tracking in Excel spreadsheets. Education Florida Basic Trust School Certification Florida Bankers Association, Tampa, FL

2008

Medical Secretary

Brewster Technical Center, Tampa, FL

Concentration in Medical Secretary and business programs 1998

East Bay High School

High School Diploma, Gibsonton, FL

Graduate with concentration in Business

1989

Career History & Accomplishments

Receptionist, Westfield LLC (Brandon) 7/2015

Work directly with all department managers within mall management office, maintenance and security.

Responsible for phones, filing, customer service, maintain and coordinate vendor/tenant/contractor insurance, data entry at multiple levels, sales entry, and maintaining tenant accounts. Perform Administrative Assistant responsibilities as a back up when AA is out of office (A/P, Payroll).

Communicates with appropriate contacts within the corporate office.

Possess effective verbal and written communication skills, strong organizational skills, and detailed oriented.

7/2015

Business Office Coordinator, Brookdale Senior Living

Work directly with Executive Director in addition to other Directors within assisted living community.

Responsible for coordinating and managing all Business Office functions including human resources, employee safety, employee new hires and current employee training, workers’ compensation, accounts receivable, accounts payable, collections and maintaining resident and vendor accounts.

Communicates with appropriate contacts within the corporate office.

Possess effective verbal and written communication skills, strong organizational skills, and detailed oriented.

5/2014

6/2015

Relationship Manager, Sabal Trust Company

Position accountable for maintaining quality relationships with clients, attorneys, CPA’s and external/internal partners.

Maintained, updated, and organized client information in both scan and paper files.

Participated in client and internal meetings as needed and required.

Communication with high net-worth individuals and corporate clients with regard to daily requests and administrative activities.

Completed and participated in formal account reviews within Tampa office as requested for internal trust committee meetings. In additional, performed annual account reviews for additional client accounts within other Sabal offices as assigned by compliance officer for compliance purposes.

Reviewed company compliance and procedures.

Responsible team member to create and update procedures manual.

Responsible for firm wide camera/security system by creating procedures, preparing Power Point presentation, and video conference training for all offices.

Responsible team member in Tampa office project converting and mapping from one client database system to another.

Participated in community and office related events to position the company as a leader within the community.

Proficient in investment programs such as Addvantage, Investor’s View, and CRM database.

5/1998-

5/2014

Administrative Assistant to Owner, DANSCO Engineering

Handled administrative functions for the Owner and Office Manager providing client service and communication.

Daily reports and correspondence prepared from dictation.

Routine responsibilities of filing, phones, typing and vendor communications. 1995-1998

Certifications

Florida Basic Trust School (Florida Bankers Association) July 2008

Notary of Public

CPR/First Aid

References Available Upon Request

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