Manager Sales

Kimberly A. Alston

*** **** ******* ****, *********, NC 27537 252-***-**** ***.********@*****.***

Professional Skills

Strong analytical, statistical, quantitative and deduction skills and the ability to make qualitative judgements

Knowledge and ability to use technology and computer software, such as MS Word, PowerPoint, Excel, Visio, Outlook, Acrobat (Adobe Reader). Also familiar with Agile methodology and tools

Proven experience in project management, delegation, planning, & financial management

Also well versed in process implementation, quality assurance/analysis, revenue recovery and direct report supervision

Able to establish rapport and credibility with diverse groups

Understand customer needs and translate requests into business requirements

Perform root cause analysis and provide corrective actions

Use Six Sigma methodology to identify process gaps and pinpoint areas for improvements

Professional Experience

TECH MAHINDRA INC 01/2019 TO 05/2019

Henderson, NC

Test Lead (12/2018 to 05/2019)

Contractor for Centurylink

Supported the CenturyLink Blue Marble project providing business requirements in support of telephone, DSL and DirecTV products

Business Analyst (12/2013 to 12/2018)

Contractor for AT&T

Responsible for providing Sales, Ordering and Billing business requirements in support of several Ethernet products. These products include AT&T Switched Ethernet (ASE), AT&T Switched Ethernet on Demand (ASEoD), AT&T Dedicated Internet (ADI) and AT&T Dedicated Internet on Demand (ADIoD) services for Retail and Wholesale markets MD&E CLARITY 01/2011 TO 12/2013

Henderson, NC

Business Analyst

Contractor for AT&T

Responsible for identifying business needs in support of the Retail-Sales AT&T Switched Ethernet (ASE) process to help determine solutions to business problems. Acted as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for sales process flows and job aids. AT&T 03/1987 TO 05/2009

Henderson, NC

Senior Quality Assurance Manager (2006 to 2009)

Responsible for monitoring ordering and provisioning Centers of Excellence performance results for the purpose of quality assurance in areas such as productivity, on-time performance and unbilled revenue.

Process Engineer (2003 to 2006)

Responsible for identifying, defining and performing user acceptance testing for new business requirements for various AT&T ordering/provisioning systems and tools. Championed several teams to identify process gaps and areas for improvements, using Six Sigma methodology

Outsource Metrics/Support Manager (1998 to 2003)

Managed the results and analysis for ordering and provisioning Centers of Excellence, requiring a high-level understanding of all elements, products and services. Collections/Billing Manager (1997 to 1998) Atlanta, GA

Responsible for revenue protection of a $20M portfolio Customer Sales & Service Specialist (1987 to 1997) Atlanta, GA

Single point of contact for internal and external customers, processing provisioning and billing requests. Responsible for credits and collections related to customer bills. Education

Ashford University Master of Business

Operational Management Currently Enrolled

University of Phoenix Bachelor of Science

Business Management

Professional Certifications

Project Management Master’s Certifications

Six Sigma Green Belt

Six Sigma Black Belt

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