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Customer Service Sales

Location:
Ottawa, ON, Canada
Posted:
April 12, 2020

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Resume:

Momen Jahangir

**** ********* *****, **** **** Ottawa, Ontario, K1G4B5

Phone: 819-***-**** Email: adcr7g@r.postjobfree.com

Objective

To obtain an opportunity in an appealing environment where I can further enhance and utilize my qualified skills and finest services for the success of the respected organization.

Overview

A highly motivated professional with a verifiable employment and educational record. Highly creative, organized, result-oriented and solution focused individual. Areas of strength include:

Microsoft Office

Basic Internet Skills

Great Rapport Skills

Organizational Skills

Communication Skills

Time Management Skills

Team Player

Research Abilities

Problem Solving Skills

Education

Bachelor of Economics honours with

Minor in business. (3rd year standing)

Carleton University, Ottawa, ON.

In Progress

Primary, Secondary and High School

The City School Sialkot, Pakistan

August 2002- June 2017

Work Experience & accomplishments

Internee Research and development (R&D)

Transport team Pakistan (PVT) LTD/ TTX

An international freight forwarder company with world wide networks to provide supply chain management and logistics solutions for world-wide transportation.

Did (R&D) for Planning of Transport sector Plans/projects in a systematic and cost effective manner, stayed within the budget for petty cash expense for 3 months, resulting in a 10% increase in profits with minimal costs.

Met all customer needs (Customer satisfaction rate increased from 54% to 66% the following year )

1st June 2015- 31st August 2015

Internee Accounts Department

D.K Sons, Sialkot, Pakistan

A privately owned sole proprietor manufacturing business located in Sialkot, Pakistan.

Prepared timely, accurate & improved financial reports by going completely paperless & reorganized the supplies which reduced the cost & time spent on inventory by 30%.

Updated the company’s accounting system to an electronic form, which ended up in increased efficiency & accuracy of accounts by 60% in handling the company’s accounting controls.

1st July 2014- 31st August 2014

Internee Trade Department

JS Bank, Sialkot, Pakistan

JS Bank is a well-known bank that has over 323 branches network in 161 cities. I did my paid internship of 2 months in the trade department, executed all trade related transactions, handled all letters of credit & guarantees and documentary collections for our clients.

Established good working relationships with clients, developed and implemented a client service program which expanded the client base by 15% & Improved client service satisfaction rate by 25% the following year.

1st July 2016- 31st August 2016

Internee Marketing Department

Tempo Enterprises, Sialkot, Pakistan

A well-known partnership firm where soccer balls and other related products are manufactured and exported globally. (Accomplishment: Redesigned catalogues & websites, engaged with customers and applied customer feedbacks, initiated a customer service strategy leading to a 30% rise in the company’s sales, exceeded the retail sales goal by 40% and achieved highest trending sale in Tempo's history the following year.

1st June 2017- 31st August 2017

HONORS

Transfer credits for GCE A level business studies at Carleton University 2017-2018

2016-2017

Academic Excellence medal and certificate of recognition in A levels at The City School.

LEADERSHIP & EXTRACURRICULARS

Member of Student Council

Director for Administration department in the City School Model United Nation 11

House Prefect

Deputy Head Boy

2014-2016

Member of School Sports Club

Vice-Captain School Cricket Team in District Cricket championship 2016

Member of School Table Tennis, Badminton and Swimming Team

August 2013- June 2016

Member of School Social Service Society

Part of the moratorium drive for Victims in 2014 Peshawar school massacre.

Core Member of TCS Green Society.

Additional Qualifications

Canadian Securities Course (CSC) [In Progress], IELTS level B2, languages known: with: English, American English, American Sign Language (ASL), Urdu, Hindi & Punjabi

Dec 2014- June 2016



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