Customer Service Manager

Issoufou Oumarou

**** ** ***** **. ******* way, WA 98023 206-***-**** **********@*******.***

Objective:

I am a skilled, Motivated and bilingual French/English with IT Help desk Experience, 7+ years of customer service and technical support experience that is seeking employment in computer or related field.

Relevant Skills:

Bilingual: French and English

Computer skills in: Operating systems windows 10 and older versions

Microsoft office suite (MS Word, Excel, PPT)

CCNA, Shell, Power shell, SQL Update and Adobe reader PDF

Software installations: Windows and applications programs

Professional Experience:

Microsoft: In Syracuse, NY

Bilingual French/English Tech support/business sale Expert June 2018_ March 2020

Quote Businesses and help them with their purchase order inquires

Assist customer with question regarding their computer network and printer use

Analyze and solve problems related to their orders in a professional and timely manner

American Eagle: In Syracuse, NY

Bilingual French/English Internet sales Expert January 2017_ June 2018

Assisted members using our website to place online orders, find certain items online, and check store availability

Provided problems resolution for escalated shipping and delivery issues

Asked probing questions to help determine best fit for each individual customer

Syracuse City School District: In Syracuse, NY

Teacher assistant (seasonal) January 2016 _ Nov 2016

Assisted students and teachers in English classroom Level2

Worked closely with the teacher to ensure lesson plans and development

Taught English as second language, vocabulary and basic grammar to students

Orange Brussels, Belgium; Telephone Company:

Customer service/ Network technician June 2014_ Oct 2015

Performed troubleshooting, reported and repaired network issues by responding inbound calls

Analyzed, solved with their services and made recommendations for changes if needed

Referred customer to other departments if needed and maintained excellent customer service standards

Education:

August 2017_ June 2019 Studied Computer Networking at Syracuse University Syracuse, NY

January 2017 _ June 2017 College Preparation Classes Kaplan at Syracuse University Syracuse, NY

August 2013 _June 2015 Associate Degree Polytechnic school of Brussels, Belgium

August 2009 _ May 2013 High school Diploma Lycee AZ Zharah of Brussels, Belgium

References:

Derrick Green Manager at Microsoft Email: *******@*********.***

Jerry Cooper Manager at Microsoft Phone: 315-***-****

Gary Dolan supervisor at Microsoft Email: *******@*********.*** phone: 315-***-****

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