CV SYNOPSIS

Name:

Satyendra Singh

Role:

SAP Hybris Billing Consultant

Work Authorization

Salary / Charge Rate:

Availability:

** **** (negotiable)

Contact Details:

adcr3k@r.postjobfree.com Ph: 882-***-****,836-***-****

Professional Synopsis

9 Years of experience as a SAP Hybris Billing (BRIM) & SAP CRM Functional Consultant

Worked on Sales, Service and IC web Client areas in SAP CRM

Worked on SAP CRM 7.0 EHP3 and SAP CRM 7.0 and SAP CRM 6.0

Worked Development and support projects

Experience on SAP CI (convergent invoicing)

Knowledge of SAP CC & Mediation

Having Total around 9 years as SAP HYBRIS Billing (BRIM) & SAP CRM Functional consultant seeking a challenging and value added position in IT solutions by providing support to clients and ready to update skill set quickly based on the requirements. Ability to work reliably and independently

LANGUAGE SKILLS

Languages

Read

Speak

Write

Understand

English

Fluent

Fluent

Fluent

Fluent

SAP SKILL SET

CRM Master Data - Business partners, Organization management and Product master

CRM Base Customizing - Transaction processing, Partner processing, Actions, Pricing, Date Management, Subject Profiles, Status Management and heaving Knowledge in integration between SAP CRM to other modules like given below, SAP CRM To SAP ECC, SAP CRM To SAP CI, SAP CRM To SAP CC

CRM Sales – Opportunity, Quotation and Order Management

CRM Services – Service request, and complaints.

FUNCTIONAL SKILLS:

Involved in SAP CRM Customizing & Implementation with BRIM Solution

Experience Summary:

Working as a Deputy Manager with Reliance Jio Infocomm Ltd from January 2017 totill date

Worked as a SAP CRM Functional Consultant with Atos India Pvt Ltdfrom July 2015 to December 2016

Worked as a SAP CRM Functional Consultant with Randstad India & Walsons Pvt Ltd from September 2013 to June 2015.

Worked as a SAP CRM Functional Consultant with Future Focus Infotec Ltd from March 2010 to June 2012

EDUCATION

Master of Business Administration, India (2009)

PROJECT EXPERIENCE:

Project 5:

Client : Coca Cola

Organization : Capgemini

Duration : January2020 to till date

Version : SAP CRM 7.0 EHP3

Role : Senior Consultant

Roles and Responsibilities:

Part of Testing Team responsible for end to end testing of different transaction (Reimbursement order, deduct scenario, Service billing, Amortization, Future deduct)

Tracking of order fallout and analysing the issue related to it.

Reimbursement Contract management

Creation of FSD and FUT for project

Working on Test exception

PROJECT EXPERIENCE:

Project 4:

Client : Reliance JIO 4G

Organization : Reliance Jio

Duration : January2017 to till date

Version : SAP CRM 7.0 EHP3

Role : Deputy Manager

Client Profile

Reliance JIO is currently proceeding for 4G technologies. Reliance is giving CDMA, GSM, and 3G services in India. And now Reliance have decided to bring 4G technology first in India among all other network providers

Roles and Responsibilities:

Part of SAP CRM Team responsible for Proper Flow of order OTA (order to activation)

Tracking of order fallout and analysing the issue related to it.

Monitoring of issue related to replication SAP CRM and SAP HANA SLT

Involved in major migration activity of SAP CI & SAP CC

Involved in Production setup of SAP CRM

Responsible for Proper Flow of Order and Issue related to Enterprise System (FIORI)

Issue related to SAP CRM and Fiori, Order place from Fiori

Integration issue related to sap CI & SAP CC

Monitoring and Issue related to BDOCs & IDOCs flow to SAP CI & TIBCO

Issue related to sales order (provider order, provider Contract), Service order, and Service request

Issue related to MACD ( Move, Add, Change, Disconnect ) order management

Creation of RAFM job and Monitoring, Issue related to RAFM job

RAFM (revenue assurance and fraud management) related issue, reconciliation SAP BRIM CRM with SAP CI, SAP CC, ORDER CARE, AAA

Issue Related to product sync from EPC (Enterprise Product Costing) to CRM

Testing and defecting analysis for the project

Issue related to flow of Contract from Sap CRM to SAP CI & SAP CC

Issue related to Billing and recharge

Issue related to SAP BRIM CRM, SAP CI and SAP CC

SPOC for MNP (Mobile Number Portability) testing and issue related to MNP order Part of Migration Team of split of SAP CRM server from Single to multiple Zone.

Project 3:

Client : Reliance JIO 4G

Duration : July 2015 to December 2016

Version : SAP CRM 7.0 Ehp3

Role : SAP CRM Functional Consultant

Company : Atos India Pvt Ltd

Client Profile

Reliance JIO is currently proceeding for 4G technologies. Reliance is giving CDMA, GSM, and 3G services in India. And now Reliance have decided to bring 4G technology first in India among all other network providers

Roles and Responsibilities:

Involved in Realization Phase of project

Assigned to the service product to the service request

Configured Categorization Schema and Configured marketing attributes

Maintained account assignment group and item category group for reason codes and products

Configured product and assigned to sales component

Maintained service product to the categorization schema

Configured service profile and response profile

Actively participated in Team meetings for update the status to the client, and co-ordination with business team to understand the business.

Worked in high priority issue and resolved within the SLA

Maintained SLA determination for the service request

Configured identifications and identification types

Co-ordination with BASIS team for Transport the TR’s to up streams systems and integration related activities, Release Request created for high priority issues

Experience in System Setup and Integration with Other systems (SAP CC, SAP CI) in different Test Environments and Production Environment.

Worked on SOA Manager Settings to setup the Web Service configurations between SAP CRM and SAP CC.

Experience of ODI for Telco industry, Defined Navigation Bar Profiles

Knowledge on SAP CI for checking the Master data (Business Partner, Contract Account, Prepaid Account, Provider Contract), BIT’s (Billable Items), Billing Document and Invoice Documents.

Worked on CAF management

Configured Status Profiles for different Transaction types

CIC Configuration:

Account Identification & BT Profiles

Project 2:

Client : Agilent Technologies International Private Limited

Duration : September 2013 to June 2015

Version : SAP CRM 7.0

Role : SAP CRM Functional Consultant

Company : Randstad India& Walsons

Client Profile

Agilent Technologies is an American public research, development and Manufacturing Company established in 1999 as a spin-off from Hewlett-Packard. The resulting IPO of Agilent stock was the largest in the history of Silicon Valley at the time

Roles and Responsibilities:

Co-develop, Improve, Operationalize, and Execute Key CRM Processes:

Master Data Setup and Mass-Maintenance: Customers/Prospects, Products including RMU and Partner function mapping, Marketing Attributes, Security Roles, Installed Base, Competitor list.

User and Organizational setup & updates

Follow the sun Global Tier 3 Support for Regional Support teams, around territory/ org/ employee troubleshooting.

Service Organization set up Denali project (Migration of services from Oracle to SAP CRM)

Preparation of test cases and support testing with HPALM (HPQC) for business team for Denali Project.

Performance Period Setup twice per year (partner with Quota Credit and Territory Team)

Setup of employee and organizations in CRM for new acquisitions

Responsible for supporting ongoing SAP CRM User Access process and organizational changes that occur throughout the year.

Responsible for Support call administration.

Maintain and update related documentation and web portal for key processes

Reporting: Develop, Improve and Operationalize key reports (ad-hoc and scheduled) for both operational, KPI, and control reports, in support of full adoption of the CRM platform and key initiatives in CRM Operations.

Lead for Pipe Line Performance Management Project for SAPK region

Project 1:

Client : BSNL-(TCS)

Duration : March 2010 to June 2012

Version : SAP CRM 6.0

Role : SAP CRM Functional Consultant

Company : Future Focus Infotec

Client Profile

BSNL aims to spread high speed internet access through high speed Internet connectivity across University campuses, Schools, Colleges, Hospitals, Public places, Post Offices Government offices, Parks, Gram Panchayats, health centres, and Tourist Places & heritage sites of India bringing Internet connectivity for one and all through the deployment of Wi Fi Network.

Roles and Responsibilities:

worked on the navigation bar profile and business role configuration

Worked on PFCG roles

Worked transaction types and copy controls

Worked on status profile and assigned to transaction types

Added different custom fields in web UI as per the client requirement

worked on the work centre in navigation bar view in the web UI

Adept in all phases of project development, from concept through realization and Maintenance.

Implementation of CRM functional modules, encompassing sales planning, order management, account and contact management, complaints management.

Sales Order Management: CRM holding critical attributes of an order and value added services. As part of the order processing, inventory and feasibility check at CRM and using the EAI interface before sending the order information to the provisioning system for fulfilment. Deposit Calculation and information being sent to the Payment Gateway

Service Order management: Addition of new services, change in services, disconnection of services.

Customer Care Management: Service assurance features like Phone dead, Broadband connectivity issues, Change in Billing Cycle, Change in billing address.

Sales Management: To capture the Leads and the transition of leads to an opportunity and finally to a prospective customer.

Maintain organizational structure and assign business roles and marketing attributes to users as business partners.

Create and Review Functional Documents for application bug fixes, new requirements and Change Requests.

Resolution of Level 3 problems and Change Requests.

Customer facing role as CRM Consultant at BSNL Zonal Data Centre (Client Site). Daily interaction with team members and senior members of the project including GM (ITPC), DGMs, DEs and SDEs in a Government set-up.

Contact this candidate