Robert Alexander, PMP, CSM

Franklin, TN *****

615-***-**** t adcr1c@r.postjobfree.com

Director of Client-Project Development

A Recognized Expert in Direct Marketing, Project Management, Organizational Change. Business Development/Management (P/L, Revenue &Cost management), leading multi disciplinary teams utilizing SDLC/PDLC best practices. Served as Release Train Engineer/Sr.SCRUM Master on (2)two enterprise level projects for, including PI planning and overall AGILE Coach for my teams.

TECHNICAL/BUSINESS COMPETENCIES

AGILE Development: SCRUM, KANBAN, t JIRA, Various PPM Apps. Digital Transformation plus Workflow Guardian tSharePoint

SQL, Content Management Systems/DAM systems

t Visio t Waterfall/Project Management execution t CRM Implementation t Leadership and

Cross-Functional Team Management t HR Projects t SalesForce apps

Staff Recruitment & Training t LEAN Practitioner t SAAS Experience

t Product Management

CERTIFICATIONS

Certified Trainer-MHI Global

Project Management Professional PMP, Lean/Agile, Certified SCRUM Master

PROFESSIONAL EXPERIENCE

Lipscomb University 05-201*-**-****

Adjunct Instructor

.Topics…Business Planning, Principles of Project Management,Forecasting,Understanding KPI(P/L,G&A budgeting and tracking),Current HR legislation,HIPPA,Clearing PMBOK examination

O/I Partners (Atl Region)

AGILE COACH 02-201*-**-****

. Led Lean AGILE coaching /transformation to Atlanta Region as Nashville

Clients transitioned to Atlanta Region

. Coached “Hybrid” SCRUM Master/Product Owner roles;i.e. transforming the roles into

Into (1) Delivery Manager Position.

O/I Partners, Brentwood, TN 05-201*-**-****

SCRUM MASTER-AGILE COACH

Leading group of .NET developers in the execution of SCRUM and Waterfall Project Management for Financial Services, Life Science, Data Services, Publishing and more.

Utilized Salesforce.com as a complement to a web based marketing and data management portal.Salesforce assisted in predictive modelling and personalized communication to existing and prospective clients

Dailey SCRUM of ETL(Extract,Transform,Load) EMR data, training Customer Service identifying constituent tags/patient data,as well as effective application of CRM(Salesforce and COGNOS tools)

Dailey updates to CFO,CSO of progess,financial status tracking of Sprints and Story Mapping

Facilitate/Educate IT/Operations, BD team on effective use of Lean/Agile-SCRUM for large bank in Birmingham, Al.

. Client list includes Toyota/Lexus,BBVA,Bank of Charlotte, Columbus Bank &Trust Borders,Ingram Publishing,Lifeway Publishing,Tennessean,St.Vincent Hospital,Wake Forrest Group

RUSSELL, MONTGOMERY & ASSOCIATES, Brentwood,Tn 04-201*-**-****

SCRUM MASTER-AGILE COACH

tSCRUM/KANBAN execution for TRI-Star Health,Major Automotive Corp

tDailey OPS Review for over 2000( ensuring data inputs to Salesforce), client uploads submitting Meta Data, ensuring protocol profiling for internal or marketing actions

t AGILE: Instructed proper (INVEST) User Story techniques’ for manufacturing client

tCoordinated Organization Change (Structure) for large Publishing Company utilizing Waterfall methodology and Salesforce targeting marketing process

tConduct training and education on use of new applications to a financial services, franchise, and consumer products organization(s) during execution phase of Waterfall projects

CONCLUSIVE ANALYTICS, Franklin, TN 2003 – 2010

Business Unit Director, Project Owner /Product Owner

Directed business operations and monitored profit and loss for web based application in select markets including telecommunications, life science, consumer products, and data management. Utilized company’s web based solution software to identify problem areas and improve processes, delivering 10% gain over target EBITDA. Developed new processes for achieving exceptional client support and led client services team to 95% retention.

tAgile-SCRUM: Held daily review meeting with CS,OPS, QA and IT to ensure Burn Down deliverables were on-tme.Role was “Hybrid” SCRUM Master/SCRUM Product Owner

tEnsured increased promotional program response rates and customer retention for clients by implementing and tracking CRM initiative (Salesforce) throughout organization with 100 downstream units.

t(2) two years as Product Manager for web based data hygiene services engine, processing 100mm records per year using First Logic and Group One software integrations.

PROFESSIONAL EXPERIENCE CONTINUED…

PROLogic,Del Ray Beach,Fl 2001 – 2003

Director of Customer Development

tPartnered with client organizations to accelerate their sales and fuel better customer relations. Developed strategies that increased customer retention rates, customer acquisition, and customer spending through personalized, interactive programs like inviting customers to partake in product trials and establishing reward programs for the best customers.

tMaintained client relationships and ensured key executives understood all key metrics of S & H Greenpoint’s loyalty program, which included KPI’s and membership data, using COGNOS and proprietary reports. Developed and ensured execution of training initiatives designed to educate constituents on use of loyalty data,Salesforce CRM concepts, 1:1 marketing, and customer service best practices. Assisted clients in implementing strategies to make they were accurately applied to business operations.

tProject Management/AGILE: Team Lead on largest client rollout of Loyalty Program. Planned and executed training for internal/external constituents.SCRUM: During rollout, held daily morning meetings, reviewing progress of shipables,and capturing barriers that I reported to Sr.Mgmt/IT and PM team. Discussed backlog and previewed, when appropriate, next sprint details.

NABISCO BISCUIT, INC., Nashville, TN 1995 – 2001

Regional Market Leader

tDirected overall sales and marketing operations for region in SE US, leading efforts resulting in a 12% growth, market share growth of 30 basis points, and cost reduction of 1.8%, which came about in collaboration with major clients like Kroger, Wal-Mart, Harris Teeter, and Lowes Foods.

tProject Management: Participated on Lead Team with Initiation, Planning, Execution, Montior and Control and Close of major (2000 people) re-design of sales force.

tContributed to human resources by assisting with multiple tasks including personnel, training, and development operations. Forecasted and coordinated manpower planning to meet operational requirements and business goals by determining appropriate staffing and employee skill levels, realigning workflows to optimize productivity, and administering employee record-keeping and documentation.

Significant Experience

tDivision Manager(Chicago),Corporate Training and Technology Implementation(HQ Parsippany,NJ},Key Account Director(Atlanta)

EDUCATION & TRAINING

Bachelor of Science, Marketing, University of Tennessee, Chattanooga, TN

Certified MHI Global Trainer

Training/Courses: Lean/Agile Training, Project Management, CSM, CRM, Sales Planning

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