Brianna Mills

Laurel, Maryland *****

Ph. 347-***-**** Email: adcr16@r.postjobfree.com

QUALIFICATION SUMMARY

Qualified office professional with a combination of 9+ years providing Administrative, Human Resources, Sales and Customer Service. Incomparable ability to prioritize and carry out multiple HR projects and deadlines concurrently. Unmatchable organizational, time management and interpersonal skills. Proficient in administering HR initiatives, providing a broad level of counseling on recruitment, employee relations, retention and training programs and handling complex situations with professionalism and confidentiality. Provided customer service, operated cash register, maintained a clean work area, priced and organized merchandise. Developed ability to work in a fast-paced atmosphere. Maintained excellent client relations and developed client rapport. Diplomatically resolved customer complaints on as-needed basis.

Areas of Proficiency:

VA Public Notary

Workflow Planning and Prioritization

HRIS Technology Systems

Advanced Proficiency in MS Office (Word,

Excel, Access, Publisher, PowerPoint)

Lotus Notes and MS Outlook Email

Employment Law (FMLA, ADA, EEO, WC)

ATS Technology Systems

Talent Acquisition

Adaptability

Collaboration

Communication

Conflict Management

Emotional Intelligence

Leadership

Problem Solving/Strategic thinking

Teamwork

Time Management

EDUCATION & CERTIFICATION

Traditional Registered Nursing Program, Howard Community College—Columbia, MD (12/2014)

Public Notary of Virginia – Fairfax County (March 2017)

Various SHRM Accredited Certificates

Various Human Resources Institute Accredited Certificates

PROFESSIONAL EXPERIENCE

Talent Acquisition Sourcing Specialist, Towne Park January 2019- March 2020

oManage the weekly HR reporting by collecting the information, pulling data from HR Systems and consolidating into a HR dashboard.

oProvide updates to the managers, ensuring they are always aware of the status of candidates and new hires throughout the hiring process.

oPartner with Talent Acquisition, local HR and hiring managers to ensure consistent communications to all parties involved.

oScheduling phone and in person interviews.

oPreparing the report for weekly metrics.

oTop talent sourcing and recruiting.

oSelect candidates and execute first phone screenings.

oCreate and post external and internal job postings.

oProvide administrate support to high volume candidate flow with managers on the end-to end recruiting process.

oDevelop and maintain effective working relationships with hiring managers, colleges, applicants/ candidates, administrative staff and others.

oPartner with HR managers and hiring managers to create sourcing strategies for critical, hard to fill positions.

oCollects and monitors the sourcing information for applicants that improve sourcing results.

oInitiate the background checks and following up with candidates.

oOrganize and attend job fairs and recruitment events.

oCoordinate with hiring managers to identify staffing needs.

oSource potential candidates through online channels (e.g. social platforms and professional networks)

oAssess candidate information, including resumes and contact details, using our Applicant Tracking System.

oFoster long-term relationships with past applicants and potential candidates.

Talent Acquisition Coordinator, Towne Park November 2017-December 2018

oManage the weekly HR reporting by collecting the information, pulling data from HR Systems and consolidating into a HR dashboard.

oProvide updates to the managers, ensuring they are always aware of the status of candidates and new hires throughout the hiring process.

oPartner with Talent Acquisition, local HR and hiring managers to ensure consistent communications to all parties involved.

oScheduling phone and in person interviews.

oPreparing the report for weekly metrics.

oTop talent sourcing and recruiting.

oSelect candidates and execute first phone screenings.

oCreate and post external and internal job postings.

oProvide administrate support to high volume candidate flow with managers on the end-to end recruiting process.

oDevelop and maintain effective working relationships with hiring managers, colleges, applicants/ candidates, administrative staff and others.

oPartner with HR managers and hiring managers to create sourcing strategies for critical, hard to fill positions.

oCollects and monitors the sourcing information for applicants that improve sourcing results.

oInitiate the background checks and following up with candidates.

oPrepare hiring events, Job auditions and college fairs.

Night Auditor, Double Tree Hotel May 2016 – June2018

oEnsured all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.

oAudited, balanced, posted and reported on front desk, rooms, and all food and beverage outlets cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.

oProvided rooms management with a clear picture of their performance using the data gathered.

oRun the night audit final, after ensuring all revenue is in balance.

oAttended to guest needs at the front desk.

oProvided that critical first impression to our guests and have a natural passion for delivering exceptional service.

oEnjoyed solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Human Resource Assistant / Administrator, Altus Group August 2016 – November 2017

oSchedules examinations by coordinating appointments.

oWelcomes new employees to the organization by conducting orientation.

oSubmits employee data reports by assembling, preparing, and analyzing data.

oPerformed full secretarial support to Human Resources Manager and performed misc. task.

oAnswered phones, opened mail, filed documents, and did other misc. clerical task.

oCoordinated and conducted over the phone and face to face interviews.

oHandling all confidential information in a professional manner.

oAble to work on multiple projects simultaneously.

oWorking in a fast paced, high transaction volume environment.

oCompleted all tasks in timely manner, organized and professional manner.

oAbility to communicate effectively both orally and written.

oAbility to pick up new skills and knowledge quickly.

oAble to work closely with other professionals as part of the team.

oTactfully resolving disputes between different parties.

oDeveloping procedures, polices and standards for recruitment.

oFamiliar with faxing and scanning.

oAssist with on boarding and exiting employees.

Retail Associate, Nordstrom April 2014 - July 2016

oSet and achieved personal sales goals while supporting the goals of the team.

oGreeted customers in a timely, professional and engaging manner.

oProvided honest and confident feedback to customers regarding merchandise style and fit.

oBuilt lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events.

oConsistently sought new fashion and product knowledge to act as an expert for the customer.

oOpened new Nordstrom RewardsTM accounts as a means of building customer relationships.

oWorked as a team player to ensure each customer receives the best service possible.

oPerformed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning.

Retail Associate, Macy’s August 2013 - April 2014

oConnected with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs

oInspired the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Macy's, and the purchase

oEnsured that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor

oMaintained selling floor presentations, and restocking them as needed

oLearned Macy's systems and procedures to enhance selling efficiencies and complete support duties

oResponsible for achieving personal sales goals and Star Reward goals

oMaintained a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer – the most important person in our stores

oBe knowledgeable of and perform sales support functions related to POS procedures

oDeveloped product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer

oAdhered to Loss Prevention and inventory control and compliance procedures

Receptionist, Cartoon Cutz July 2012 - August 2013

oDemonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

oCalmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

oRestored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

oConsistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Cashier, David’s Natural Market September 2011 - April 2012

oAssisted customers by providing information and resolving their complaints.

oMaintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

oDealt with customer inquiries and complaints

oProcess returns and exchanges and issued refunds and credits

oBalanced sales and receipts daily

oMaintained records of all transactions

Cashier/Sales Associate, Finshline December 2010 - September 2011

oGreeted customers in a timely fashion while quickly determining their needs.

oRecommended merchandise to customers based on their needs and preferences.

oCompleted all cleaning, stocking, and organizing tasks in assigned sales areas.

oBuilt relationships with customers to increase likelihood of repeat business.

oPerformed sales and customer service responsibilities for a Finish Line shop inside Macy's.

oPerformed cashiering, stockroom upkeep and store upkeep as needed.

oMaintained company standards regarding personal sales metrics.

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