TESHA LOWE

Customer Support Specialist

Atlanta, GA 30331

adcr04@r.postjobfree.com

404-***-****

Authorized to work in the US for any employer

Customer Service Associate/Cashier

Walmart - Atlanta, GA

February 2019 to Present

Fast paced environment; responsible for strategically resolving customer inquiries and issues; exemplify superior customer service to ensure customer loyalty

Member Services Representative

Chime Solutions - Morrow, GA

September 2018 to October 2018

Duties include providing excellent customer care during open enrollment of health insurance benefits; receiving inbound calls from members with questions regarding private insurance and Medicare recipients; appointment setting Laundry Attendant

Candlewood Suites - Lithia Springs, GA

May 2013 to March 2016

Responsibilities

Responsible for cleanliness of linen for existing and new guests; responsible for collecting, sorting, washing, drying, folding, and storing in appropriate place; inspecting for stains and holes; keeping linen plentiful for housekeeping staff; responsible cleanliness of common areas i.e. lobby, guest laundry, snack area Food Service Worker

Fulton County Schools - Atlanta, GA

August 2011 to May 2014

Responsibilities

Responsible for preparing and distributing meals to students; recording daily temperatures on food and equipment properly for safety; adhering to all school nutrition guidelines and exemplifying excellent customer service to staff, students, and parents; counted and prepared daily deposits

Sales Advisor

Club Demonstration Services

September 2010 to October 2012

Responsible for displaying and supplying product samples for members of Costco Wholesale to meet daily sales goals. Responsible for displaying excellent customer service by answering inquiries when applicable. WORK EXPERIENCE

Customer Service Representative II

Collaborative Technologies, LLC - Columbia, MD

July 2007 to August 2008

Outbound call center environment handling business customer issues that possess Sprint's data network; making calls to customers advising them of estimated time of resolution and the reason for the outages; take ownership for tracking and gathering pertinent information; troubleshooting account activity for customer inquiries; demonstrate customer focused work ethics

Diploma

Benjamin E. Mays High School - Atlanta, GA

1994 to 1995

Customer Service

Call Center

Data Entry

CSR

Five or more years experience; planning and initiating strategies in Customer Service and/or Call Center environment.

Strong verbal, written, and analytical skills; excellent organizational skills

Computer literate of Microsoft Office Suite: Word, Excel, and Access, with 10,000 ksph

Detailed oriented with ability to handle multiple phone lines with high call volume

EDUCATION

SKILLS

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ADDITIONAL INFORMATION

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