Customer Warehouse

YESU RAJA A

Contact: +91-906******* / 807-***-****

E-mail : ***********@*****.*** / *************@*****.***

LinkedIn : www.linkedin.com/in/yesu-raja

Address : **, *** ******, *********** *****, Thiruvenrkadu, Chennai - 600007

PROFILE SUMMARY

●Over 7 years 8 months of experience in Supply Chain Management, Logistics Operations, Customer Support, Purchase and Planning, Vendor Management and Warehouse Management. Previously associated with Canon India Private Limited as Supply Chain Executive.

●Success in building and maintaining relations with key corporate decision makers; established large volume, high profit accounts with excellent levels of retention and loyalty.

●Located sources of problems by observing SCM Activity and Loop Fokler Review for optimum use of resources for better productivity.

●A forward thinking person with communication, analytical & organizational skills.

●Actively looking for Logistics and Supply Chain Management.

CORE COMPETENCIES

●Supply Chain Management

●Logistics Operations

●Billing Orders

●Team Management

●Inventory Management

●Reverse Logistics

●Warehouse Management

●E – Way Bill & Invoicing

●Vendor Management

●Import and Export

●Customer Relationship

Stock Transfer

EMPLOYEMENT DETAILS

Canon India Private Limited, Chennai

Supply Chain Executive: (Forward & Reverse Logistics) August, 2019 – December, 2019

RESPONSIBILITIES:

●Order Execution. Billing the Sales Orders to respective customers.

●Billing Stock transfer and Warranty orders.

●Generating Invoices & Eway Bills and send to Warehouse.

●Keep following with Warehouse for Immediate Dispatch with proper package.

●After dispatching following with Transport team for Immediate delivery.

●Updating the ETA and Delivery status to respective Sales team & Customers.

●Collecting back all the Demo, Rental machines and Warranty spares to Warehouse from Customers.

●Creating and closing the RMA in system for all the Returns from Customers.

●Complete Warehouse management and Physical Stock Take on every month.

●Updating various MIS reports in system.

HP India Sales Private Limited, Bangalore

Supply Chain Executive: (Forward & Reverse Logistics) November, 2013 – June, 2019

Inbound & Outbound Logistics:

●Resolve the customer queries related to their Sales Order for commercial and consumer Operation (Laptop, Desktop and Printer parts)

●Coordinate with Warehouse and Transporter team for immediate part delivery to the Customers within agreed TAT.

●Work with Purchase & Planning team for Back order parts and communicating to customer with ETA.

●Follow on Import Stock from APJ Supplier team to Warehouse till closure.

●Update GRN in the system for Import spares.

●Responsible for E2E ownership on Stock Transfer from Warehouse to Warehouse till closure.

●Generate the Invoice and E-waybill in the system.

●Screen the parts as per Customer Feedback and if found any Bad parts need to process for Repair or Scrap (SECN Process).

●Export repair category spares to Suppliers.

●Prepare Weekly Performance report and having review calls with Warehouse and Courier team to improve the performance.

●Effective Route cause analysis to arrest the Issue.

●Validate wrong, short and Damage part cases with respective team and arranging alternate way to support customer on priority.

●Monitor entire Warehouse team for smooth Operation. Also Monitor Internal wall to wall stock count as well as External Auditing.

●Periodically review customer queries and update them back on immediate basis

●Work with respective team for Billing case (Courier Billing & WHS Billing) for all kind dispute cases and remove them from system.

Purchase & Planning:

●Download Daily Back order report and Warehouse Stock report to work on the “No Stock Products”.

●Check for Alternate parts for all Backorder cases and if found any Alternate parts supporting customer to close the call.

●Change the actual part to Alternate part in the system for immediate customer support.

●Work with Supplier team for all Backorder parts to make availability to respective Warehouse on top most priority.

●Create Purchase Order (PO) for all the required parts from Supplier to respective warehouse.

●Once Supplier dispatched the requested parts need to track till the shipment reaches respective warehouse.

●After shipment reaches WHS need to plan and create STO PO for Pan India warehouse according to requirement.

●Coordinated with Warehouse and Transporter team to dispatch the required part to respective customer on priority.

●Update ETA to the customer for the part availability.

●Allocate the parts to priority customer. And Cancel the order if not required/Wrong order.

●Collect all the defective parts back to respective warehouse.

●Create PO# for Defective Return Repair Category parts and dispatch to Repair Vendor.

●Follow with Repair vendor team and get all the parts back to warehouse stock once repair process done and allocate to the respective customer.

●Work on Discrepancy shipment like Short, Excess, Empty box, shipment lost and Damage shipment and close accordingly.

Reverse Logistics:

●Follow with PAN India Customers and collecting all the defectives back to Warehouse with in Agreed days.

●Work with Transporter team to collect the Defective parts from Customer and deliver to respective Warehouse.

●Work with WHS team and close the Defective parts in system and process the physical parts as per RMA Process.

●Responsible for system updation like Good to Bad conversation and system closure (SC99) for Customer non-returnable parts.

●Check received parts compatible or not and changing System part to Received part in SAP for compatible and close in RMA process.

●Work with Customers and Transporter team for Dispute Cases like Short part, Wrong part, Damage part and close accordingly.

●Support Customers for DC and E-waybill generation and other queries.

●Arrange Review call weekly twice with Warehouse and Transporter team for all kind of Escalation and Improvements.

YCH Logistics (India) Private Limited, Bangalore

Regional Coordinator West & South (Order Management) NCR February, 2012 – November, 2013

●Co-ordinated with the Warehouse Employees & Customer Engineer for smooth operation.

●Followed up the Remedy Ticket till the call gets closed.

●Handled client tool CSMS (Customer Management Service System).

●Updated the part ETA & Delivery Status in CSMS.

●Handled part System Transaction (Shipping the part from the Warehouse bin after the part dispatch & Received the part into CE bin after the part delivery.)

●Co-ordinated with Warehouse for NTS (Non-Targeted Stock), Collecting the defective parts from customer/site.

●Handled Escalation’s from the NCR Customers and NCR Engineers Queries and fulfilling their Requirements Operation.

●Directed responsibility for the development and implementation of all warehousing and logistics Process and strategies to achieve better customer satisfaction.

●Managed the In transit & Warehouse Inventory.

●Prepared the KPI Performance report and having weekly Review calls to improve the Performance.

ACADEMIC DETAIL

Course

Institution

Board/ University

Year Of Passing

Aggregate

M.Sc Computer Science

Annamalai University (Distance)

Annamalai University

2017

70%

B.Sc Computer Science

Govt. Arts College, Chennai

Chennai University

2010

64.5%

PUC

St.Mary’s Boys Hr.Sec School Vettavalam

State Board

2006

72%

SSLC

St.Mary’s Boys Hr.Sec School Vettavalam

State Board

2004

89.2%

IT SKILLS

Miscellaneous: Well versed with MS Office (Word, Excel, PowerPoint), C, C++, Java, HTML, CSS, Linux and Internet Applications

Other skill : Typing skill (more than 40 words p/m)

PERSONAL DETAILS

Date of Birth: 16th February, 1989

Language known: English, Tamil and Kannada

Father’s Name: Arockiya Samy P

Academic ACHIEVEMENTS & co-curricular activities

●Won several prizes at inter school competition such as Speech, Essay writing and Quiz competitions.

●Served as a member of JRC at School level and attended many Camps.

SPORTS ACTIVITES:

●Member of Volley Ball Team (School) and Participated in District level matches, also school level matches and won several prizes.

●Interested in playing Cricket and Carom.

DECLARATION:

I hereby declare that information furnished above is true to best of my knowledge. Provide me an opportunity to serve in your organization, if given a chance I assure you that I will work hard to the best satisfaction of my superiors.

Place: Chennai Yours Faithfully,

Date:

[YESU RAJA.A]

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