Manager Project

Jeevan Pabolu, M.Tech, PMP, ITIL

adcqs2@r.postjobfree.com

+1-814-***-**** - United States

Summary

** ***** ** ********** ** a knowledge worker, with strong oral and written communication skills and a deep understanding of the CCM in Insurance Industry with particular emphasis on the P&C vertical.

Managerial Skills:

Being involved in a project from evaluation, conception and completion.

Proven ability to achieve results in very high-pressure environments and to keep teams motivated.

Participated in sales pitches, assisting pre-sales team with technical support for POC; conducts internal training, interacting with Pre-sales for gathering required inputs and parameters for solution design and answering the RFP for prospective clients

Ability to facilitate both business and technical discussions.

Experience in managing and delegating work with Offshore teams

Strong understanding of Agile software development, SDLC, and testing methodologies

Instrumental in establishing OpenText Exstream Practice team serving enterprise wide

Technical Skills:

In-depth knowledge in P&C Insurance principles and specialized in US Auto insurance domain

Experience in implementing projects in Customer Communication Management domain using OpenText Exstream and OpenText Communications Center Enterprise (CCE)

Hands on experience in using the OpenText Exstream testing tools Output compare and Batch compare tools

Employment History

Name of the Company

Highest Designation

Year of Working

ValueMomentum Inc. USA

Manager– Projects (Grade M1)

Oct 2015 à Till Date

ValueMomentum, Hyderabad, India

Sr. Project Lead

Oct 2013 à Oct 2015

Mphasis Pvt Ltd, Chennai

Module Lead

Dec 2006 à Oct 2013

iGate Global Solutions, Bangalore

Software Engineer

Jan 2005 à Aug 2005

Education

Graduation

B.E (Computer Science & Engineering) from

Adhiyamaan college of Engineering, University of Madras, Chennai, India

Post-Graduation

M.Tech (Bio-Informatics) from Sathyabama University, Chennai, India

Certifications

Project Management Professional

PMP Number: 1906232

Certification Completion Diploma

Exstream Communications Server 16.3 System Administrator

Certification in HP2-B93

HP Exstream - Customer Communication Management-Design and Production

Certification in HP2-B95

Selling HP Exstream Software - Solution Development

Certification in AINS21

Property and Liability Insurance Principles

Certification in ITIL® V3 Foundation

Honors & Awards

"Extra Miler" Certificate of Appreciation - Oct 2014. ValueMomentum

“Spirit of Winning” - The summit individual award - Jun 2013. Mphasis

“Service Delivery Excellence Award” - Sep 2012. Mphasis

This award is recognition of exemplary contribution and outstanding performance

"How I Wowed my customer" - Aug 2011. Mphasis

For delighting customer and created "High value and built "Exceptional credibility" in the "Eye of the customer"

“Certificate of appreciation” – Feb 2010. Mphasis

For superior performance and lasting contributions to the development and support of DRC Policy administration project

Work / Assignment history

Employer

Value Momentum Inc

Project

CCM Print Team - Exstream

Duration

October 2013 - Ongoing

Role

Manager– Projects (Grade M1)

Technologies

OpenText Exstream, OpenText CCE

Client

An American multi-line insurance company, offering auto, home, commercial and life insurance through a network of independent insurance agents. Its geographic presence extends to 12 U.S. states and the District of Columbia, including Illinois, Indiana, Kentucky, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and Wisconsin.

My Role

1.Implemented eDelivey projects with new OT CCE using Communications Builder, Communications Server, Control Center, WorkShop, and Supervisor, Communications Orchestrator, and Communication server applications.

2.Implemented version Upgrade project and worked on maintenance of applications & production fixes serving overall maintenance and enhancements in print area.

Responsibilities

SME for the print process and applications providing best possible solutions to the teams

Performing POC’s with the new CCM Platform for upcoming projects

Drives status update meetings and tracking of development/work status by and documenting the same for publishing

Building Communication builder projects and developing Communication server jobs and deploying in Control center

Designing complete Exstream applications using Data files, reference files, report files, outputs, output queues, campaigns and messages, automated tables, flow pages, Barcodes, sections, paragraphs components, rules, functions, formulas and more

Designing complex documents using section based tables using XML Data files

Developing numerous output formats using multiple output queues controlling rule based outputs (like Email (Html) PDF, AFP and PS)

Drives solution brain storming session with the upstream and downstream project teams to derive a best possible effective solution

Handles production support and coordinating different teams for defect triaging

Works with BA and QA teams for code dependencies and providing testing support

Employer

Mphasis

Project

Nextgen – Print team

Duration

Apr 2011 to Oct 2013

Role

Project lead

Technologies

OpenText Exstream (LIVE Module)

Client

A leading mutual insurance company that provides liability and property coverage, as well as related risk management services, to the energy industry. Our policyholders represent virtually the entire energy infrastructure in North America, including natural gas and electric utilities, related energy companies, oil & gas exploration and production companies, water utilities, and transmission & distribution companies.

My Role

To develop and maintain a modern customer communication system using HP Exstream to generate and deliver all business correspondence to customers thru latest channels like Email and traditional Print mailing systems

Responsibilities

Drives status update meetings with the client and to the onsite manager periodically

Providing estimates for the projects and preparing dashboards and tracking status for client meeting and communicating to customer

Work assignment to the resources

Assists the team in all phases of the development life cycle

Preparation of training material to demonstrate to end users after each release

Interaction with the end users and accountable for closing the problem tickets

Used RTF pass through, PDF pass through, TIFF pass through, JPEG pass through, etc on Exstream application to simplify existing/approved contents.

Designed interactive DLF documents using various available Live components

Created Fulfillment PDF Pass through application for generating PDF output from DLF pages using Place holder variables

Functions are created to design functionalities for Buttons and checkboxes on Live interview pages and for framing PDF bookmarks at both document and page levels

Created and used flat files for storing intermediate data passed between different PUB’s and used CSV and XML files as reference file and customer driver files

Provides support and generate reports to internal and external audits for cent percent compliance

Implemented Recipient copies for the project where the business needs to send multiple copies to the Other interest like (Lien holders and Agents)

Employer

Mphasis

Project

DRC

Duration

Dec 2006 to Apr 2011

Role

Module Lead

Technologies

Micro focus Cobol, HP Exstream, Unix and SQL

Client

A leading U.S. insurer of automobiles, homes and small businesses and also provides a wide range of other insurance and financial services products. Insurance company serves more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.

My Role

Primary objective of the project was to enhance and maintain DRC – Policy Admin system used for Personal Auto Insurance which is capable of creating quotes and issuing policies to its customers

Responsibilities

Assisting the development and testing teams in understanding specifications and user requirements.

Led multiple teams simultaneously in taking the product through Requirements-Development-Testing-Delivery phases.

Responsible for reviewing test cases and defect fix coordination prior to delivery

Support the project manager in creating delivery schedule including planning and tracking milestones for each delivery.

Consolidating and preparing weekly Status reports to share with the client.

Change Request Management

Worked on project estimates and schedules

Managing production tickets and providing root cause analysis with alternate solutions to the issues and closing the tickets

Preparing project dash board and provide details to PMO on regular basis

Employer

iGate Global Solutions

Project

CRIMES™ (Case Records Information Management and Exchange System)

Duration

Jan 2005 to Aug 2005

Role

Software Engineer

Technologies

QTP and Manual Testing

Project

CRIMES™ is a web-based automation support for prosecuting attorneys helps to manage all aspects of a case and features, automated generation of case documents and reports. The CRIMES™ tool/solution fully integrates case processing and reporting, legal support and research functions and eliminated duplication of data entry. As a result, clients have experienced reductions in clerical hours per case of up to 40 percent and an increase in document generation throughput of more than 200 percent. CRIMES™ suite contains modules offering special functionality in Adult Criminal Prosecutions, Victim/Witness, Juvenile Prosecutions, and Juvenile Wards of the Court, Investigations, Worthless Check Prosecutions, Traffic, Civil Matters, and Welfare Fraud. CRIMES handles all the routine details associated with prosecution, so that prosecutors and their staff have more time to focus on trial strategy, investigation of cases, communications with victims and witness, and development of innovative crime prevention programs.

My Role

As a Quality analyst was involved in automating the functional testing using QTP, involved right from designing of Test plan, authoring test cases and execution and reporting the defect status periodically

Responsibilities

Recording the functional test cases and executing the same and report the defects in QC.

Retesting the closed defects to ensure system behaves as per the requirements

Creating the standard test suite for each functional flow of the system

Customized the templates with proper approval of PMO to use for the project

Performed Root cause analysis along with developer using the 5 why’s and Cause–and–Effect (Fishbone Diagram Procedure)

Presented and implemented the Pareto Chart Analysis to the project

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