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Executive Assistant Customer Service

Location:
Gaithersburg, MD
Posted:
April 09, 2020

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Resume:

Courtney McHenry

Senior Executive Assistant with Active TS/SCI + Polygraph

adcqpb@r.postjobfree.com 240-***-**** http://www.linkedin.com/in/cmchenry86 Montgomery Village, MD SUMMARY

Personable and forward-thinking senior Executive Assistant with 13 years of experience. Capable of smoothly handling strategic planning, operational, and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities. Exceptional relationship building abilities to cultivate positive rapport among clients, staff, and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Proficient in Microsoft Office with expertise in resource allocation and schedule management. Certified Lean Six Sigma White Belt. SKILLS

• Executive Administrative Support

• Calendar Management

• Travel Coordination

• Event Planning and Coordination

• Expense Reporting & Budgeting

• Business Correspondence

• Public Speaking

• Project Management

• Time & Attendance Management

• Onboarding New Employees

• Training, Leadership, & Organizational Development

• Contract Management

EXPERIENCE

Executive Assistant III

Adventist HealthCare Gaithersburg, MD June 2019 – Present Provide general administrative support, including travel arrangements, expense reports, and organizing and filing. Manage the daily calendars of the Vice President of Mission Integration & Spiritual Care and Director of Learning, Leadership and Organizational Development and help prepare for meetings. Prepare meeting agendas, accurately recording meeting notes, and track follow-ups on action steps. Provide professional and quality communication, including email correspondence, letters, and packaging and shipping materials. Provide project management for Adventist HealthCare special events, including biannual Mission in Motion conference for the organization’s 600+ leaders, blessings and dedications, social and networking events, and community events. Special event coordination duties include arranging venues, producing event timelines, managing event budgets, and assisting with other event needs. Create executive presentations to communicate the mission and values of Adventist HealthCare. Time and attendance management for two teams via Kronos. Coordinate logistical details for leadership and organizational development training for executives, managers, and emerging leaders.

• Assisted in the planning and coordination of the blessing and dedication of a newly built acute care hospital

• Conducted site visits, met with venue coordinators, and negotiated contracts for three upcoming events hosted by the President & CEO at the Seventh-Day Adventist General Conference Session 2020 in Indianapolis in June and July 2020

• Recruited volunteers, developed staffing plans, and negotiated hotel arrangements for the 30 employees and leaders who will attend and staff a recruitment booth with other representatives from Adventist Health Systems at the Seventh-Day Adventist General Conference Session 2020 in Indianapolis in June and July 2020

• Helped revamp Adventist HealthCare’s onboarding and orientation processes from one-day entity-based to a standardized two-day system-wide orientation

• In six months, and along with two other colleagues, created, planned, and executed onboarding and orientation for 450 employees an acute-care hospital Adventist HealthCare acquired in October 2019 Executive Assistant

General Dynamics Information Technology McLean, VA April 2015 – May 2019 Provided general administrative support, including coordinating domestic and international travel, writing cables, expense reports, and organizing and filing. Managed the daily calendars of as many as six senior executives in the U.S. Intelligence Community and help prepare for meetings. Prepared meeting agendas, accurately recorded meeting notes, and tracked follow-ups on action steps. Provided professional and quality communication, including email correspondence, letters, and packaging and shipping materials. Researched and developed memos, intelligence briefings, and executive presentations. Project management and planned special events by arranging venues, producing event timelines, managing event budgets, and assisting with other event needs. Time and attendance management for as many as 180 officers. Tracked ODNI Executive Secretariat, Congressional, and National Security Council taskings.

• Trained other Executive Assistants new to NCTC/DI.

• Revamped the office supply ordering process, saving 42% per fiscal year in office supply expenditures

• Changed the process for printing phone cards, saving 75% per fiscal year in phone card printing costs

• Developed a spreadsheet to track analytic production to streamline the production process

• Served as an Executive Officer in NCTC for over six months and still performing Executive Assistant duties Protocol Officer

CACI International Inc. McLean, VA September 2012 – December 2014 Planned, scheduled, and executed official visits by senior military commanders and their staffs. Scheduled subject-matter experts for briefings, round table discussions, and office calls. Provided professional and quality internal and external communications, to include comprehensive agendas, detailed discussion topics, talking points, executive summaries, and briefings for a wide audience up to and including the directors of Intelligence Community agencies. Assisted with preparing meeting agendas, accurately recording meeting notes, and tracking follow-ups on action steps. Assisted with the planning of special events by arranging venues, producing event timelines, managing event budgets, and assisting with other event needs.

• Trained Protocol Officers new to the ADMA/Military Visits Team.

• Developed an Excel spreadsheet to track all CIA conference rooms by office, location, capabilities, and capacity Executive Assistant

AECOM Government Services McLean, VA September 2010 – September 2012 Provided general administrative support, including coordinating domestics and international travel, writing cables to communicate with intelligence officers in the field, expense reporting, and organizing and filing electronic and paper documents. Managed the daily calendar of one senior executive and two senior managers in the U.S. Intelligence Community and help prepare for meetings. Prepared meeting agendas, accurately recorded meeting notes, and tracked follow-ups on action steps. Provided professional and quality communication, including email correspondence, letters, and packaging and shipping materials. Researched and developed memos, intelligence briefings, and executive presentations.

• Served as the back up to the CRI Communications Officer by drafting and distributing compound-wide notifications, coordinating special events, and presenting new employee orientations.

• Assisted the Executive Officer and Contract Support Administrator in drafting and editing service level agreements, memorandums of agreement, memorandums of understanding, setting up interview panels and contacting applicants, and other administrative tasks

• Trained an entirely new six-person staff of Customer Service Representatives and provided coverage in the CRI Customer Service Center at the start of a new contract while also transitioning into a new role Administrative Assistant

Lockheed Martin Corporation McLean, VA May 2010 – August 2010 Provided general administrative support, including booking conference rooms, submitting service requests and work orders, and organizing and filing electronic and paper documents. Provided professional and quality communication, including email correspondence, letters, and packaging and shipping materials.

• Served as the backup Executive Assistant for Chief, Deputy Chief, and Chief of Staff of CRI; duties included calendar management, answering phones and emails, event planning, and travel coordination

• During contract transition, kept the CRI Customer Service Center running as the only remaining member of a six-person staff and provided coverage to the LX Badge Office. Administrative Security Specialist

Lockheed Martin Corporation McLean, VA July 2007 – May 2010 Checked clearances and processed visitor access requests. Trained new employees. Maintained metrics, records, and filing systems.

• Streamlined and updated the processes for creating official government ID cards and credentials.

• Assisted and participated in the standup of the new LX Access Control Center, to include moving, designing new site wide badging, implementing new policies and procedures, and training new staff. EDUCATION

Bachelor of Science: Communications University of Maryland Global Campus College Park, MD Expected in June 2022 Associate of Arts: Business Administration Montgomery College Rockville, MD Coursework towards degree completed



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