MIRNA ELISA PARSONS

**** ******** **

New Port Richey, FL 34655

adcqon@r.postjobfree.com

phone: 813-***-****

OBJECTIVE: My objective is to develop a career in the ever changing, challenging and dynamic field of data and customer service, building the success of the company while I experience advancement opportunities.

STRENGTHS:

Excellent customer handling skills.

Leadership and Team Building.

Process Enhancement.

Excellent oral and written communication skills (English/Spanish).

Strong ability to reach goals.

Strong analytical and organizational skills.

Detail-Specific.

QUALIFICATIONS:I provide exceptional contributions to customer service for all customers. Information Technology professional with more than 10 years of experience in IT field. Knowledge of the SDLC, programming with SQL, ETL and ACCESS; Microsoft Office Products such as Word, EXCEL (VBA Macros, VLOOKUP, Pivot Tables, and formulas), Power Point, VISIO; reporting services such as Business Objects Reports, Tableau, Crystal Reports, SAP-Web-, and SSRS. Active Directory administration, end-users support, software upgrades (patches), and troubleshooting.

PROFESSIONAL EXPERIENCE:

May/2018 to Wellcare 800-***-**** (Katie Neff)

Present Business Analyst

Extract, collect, aggregate and analysis of data using SQL, SAS or Alterys to build reports in Tableau.

Use of MS ACCESS and EXCEL Macros to enhance process.

Sep/2017 to UMSA, Tampa, FL 813-***-**** (Andre Spitzer)

Dec/2017 Data Analyst

Extract, collect, aggregate and analysis of data to build reports in SAP-Web-i

Extract, collect, aggregate and analysis of data using SQL queries from CACTUS DB's

Creation of reports using EXCEL (Vlookups, Pivot Tables and Macros)

Jul/2015 to HPH Hospice Hudson, FL 727-***-**** (Sissy Passarella)

Aug/2017 Data Analyst (Compliance Department)

Creation of Reports in Crystal and SSRS and SQL queries from McKesson DB's

Analysis of data as requested per Compliance, QAPI and Risk Manager

Manage and track data that get uploaded to the CMS and Deyta site from CAHPS form and HIS forms

Jul/2000 to MHS-Tampa, FL (former HISI) (888)-647-4621x785(Lori Stitt)

Dec/2014 QA Analyst (IT Department)

A 75% reduction in production time by presenting the re-engineering of process to the CEO to improve the current process.

Participated in all stages of the SDLC, STLC and Bug Life Cycle.

Cooperates closely with IT experts, project engineers and subject matter experts in planning and developing analytical methods for data collection, statistics and presentations.

Creation of forms, queries and reports in ACESS and SQL

Dec/1999 to FSC&E (109 Victory Ln, Antwerp, OH 45813) 419-***-**** (Fritz Erhart)

Ap/2000 Computer Operator-Shipping

Schedule incoming and outgoing trailers, e-mails, bill of lading, daily downloads and backups. UNIX System operations and MS Excel.

EDUCATION:

BA Business Analyst (expected in 2019) Rasmussen College, New Port Richey FL

AS Network Administration Rasmussen College, Holiday, FL BA of Computer Informatics Science USMA (Republic of Panama)

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