Forensic Accounting

SHARONDA M. SYKES

**** ***** **** ***** #**** • Henrico, Virginia 23233

Phone: 804-***-**** • E-mail: *********@*****.***

EXECUTIVE PROFILE

Focused, dedicated, and performance driven professional with 10+ years of progressive expertise in leadership and problem solving for retail, finance, and accounting operations. Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue producing and waste reduction activities. Cross functional communicator easily interfaces with high profile executives, peer staff, external vendors, and customers. Versatile, innovative, organized and loyal management professional able to see the “big picture” while paying close attention to details.

PROFESSIONAL EXPERIENCE

CAPITAL ONE, Glen Allen, Virginia 2014- Present

Principle High Line Underwriter Associate

Very strong understanding of business underwriting, Capital One’s interpretation of all applicable regulations and the expected execution standards on multiple business queues

Ensures compliance with established underwriting guidelines, policy and procedures as well as federal regulations

Review all pertinent credit information to determine if additional business and personal information including specified documents are required for processing

Analyze all documentation received from customer, accessing business and personal reoccurring income, business sustainability, profitability and existing and anticipated spend potential

Prepares clear, concise written summary of analysis supporting a respective decision for small business line increases to include any deviations from the small business loan policy, procedures and guidelines

Identify and mitigate key credit risks and decision to appropriate structures to reduce credit risk

CAPITAL ONE, Glen Allen, Virginia 2011- 2014

Sr. Frontline Specialist / CAAT

Floor Supervisor

Met and persistently exceeded department quality goals by 10.6%

Developed and presented software and process training that resulted in a 13% reduction in escalations related to program

Continually surpassed department performance and service goals ranking in top 5% on my team

Serve as process and quality subject matter expert for my team

Peer coached new hires

WACHOVIA BANK, N.A., Glen Allen, Virginia 2007-2011

Online Access Representative / Phone Banker II

Excelled in daily performance goals such as wrap, average handle time, calls per hour, sign-on to work, and sales referrals ranking as a 4.6 performer out of 5

Provided expert advice to consumers for Public Financial Management Products

Analyzed and coached team based on performance statistics with power points, spread sheets, and one-on-one training

LIDS, Richmond, Virginia 2006-2008

Store Manager

FINISH LINE, Richmond, Virginia 2002-2006

Sales Associate / Assistant Manager

A&N, Richmond, Virginia 2000-2002

Sales Associate

EDUCATION AND CERTIFICATION

Masters of Science in Accounting, Strayer University, Glen Allen, Virginia 2016

Executive Certificate in Controllership, Strayer University, Glen Allen, Virginia 2012

Master of Business and Administration, Strayer University, Glen Allen, Virginia 2010

Bachelor of Science, Virginia Commonwealth University, Richmond, Virginia 2007

TECHNICAL EXPERIENCE

Advance computer knowledge with expertise in the following software: nCino, Salesforce, Windows, Avaya, Polaris, Microsoft Word, Excel, Access, Power Point, Lotus Notes, ProphIT, Outlook, AWS, and Goggle Suites

RERFERENCES

Available upon request

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