Manager Customer Service
Resume:
RESUME
Deborah A. Conway
Cell: 709-***-****
Objective: To obtain full time position as a Manager/Coordinator
OVERVIEW
More than twenty years of professional management experience. Exceptional leadership qualities and professionalism, backed by a consistent, verifiable record of achievement.
Professional Experience:
October 1, 2017- July 18, 2019
Lodge Manager
Horizon North
Fort McMurray, AB
Reason for leaving Lodge Closed
* Achieved keeping monthly budgets on target or below projected monthly cost
*Managed staffing, purchasing chemicals and raw materials, and client accommodations
*overseeing room availability, inspecting buildings, menu selection, sanitation, quality control, room inspections, kitchen inspections, managing the kitchen, cafeteria, linen and front desk, customer satisfaction
*Preparing catering quotes, laundry service, inspecting SDS binders and products, conducting safety meeting and reports
*Provided leadership and mentor all departments, work with Food/Housekeeping Managers to establish priorities and quality assurance best practices, through the establishment of standards, training, and operation procedures and audits tools
*Conduct needs analysis, recommending and initiating improvements to all departments, completing morning reports to the client,submitting time sheets and 6 week schedules.
February 1, 2017 - January 26, 2018 (1 Year Contract)
Dietary and EVS Manager
Aramark Canada - Carbonear, NL
Managing the day to day operations of the Dietary, Linen, Laundry and Janitorial Department at Carbonear General Hospital ensuring excellent food service with the highest standards for patients, cafe, cafeteria customers, catering for special guest such as the CEO and the Board of Directors for a 300-bed facility.
Building inspections
Ensuring cost effective and profitability
Purchasing raw materials
Menu selection
Completing stat reports, financial reports and costing
Supervising and training staff
Managing WHSCC/LTD RTW Plans, conducting safety meetings, completing incident reports, conducting food inspections, quality control, infectious control, kitchen inspections, laundry services, chemical purchase, training staff, SDS Inspections.
Completing time sheets and payroll, using meditech for submitting work orders and corresponding with the maintenance department to complete work orders in a timely fashion, staffing, bank deposits
Reporting to the General Manager
February 2013 – November 28, 2016
District Manager
GDI Facility Services (Canada) LP St. John's, NL
Managing Facility Maintenance and building inspections for Newfoundland and Labrador for the RCMP Detachments, Canada Post, Scotia Banks, Royal Banks, Bank of Montreal, Federal Government Buildings and Retail Outlets, etc.
Overseeing day to day operations, coordinating safety certificates and clearances for new hires, conducting incident reports, providing quotes to clients, interviewing and hiring staff, staffing and scheduling.
Contracting subcontractors, visiting clients, ensuring safe work environment, managing health and safety programs, budget control and costing, completing work orders, building inspections, contract negotiations, purchasing janitorial supplies for over 200 locations across Newfoundland Labrador, managing supervisors and administrative staff
Ensuring profitability and reporting to the Regional Manager.
Achieving profits targets
Create sales strategies and targets
Participate in monthly forecasting
Record and monitor contractual obligations
Maintain quality control and building operations
Ensure productivity goals are met
Monitored performance standards and expectations
Developed and maintained superior customer relations with clients
Responses to issues in a timely and professional manner
Ensure compliance with Federal and Provincial licensing laws, health and safety and safety and other statutory regulations
Lead and develop a safety culture
August 21, 2011 – February 2013
Site Manager
Acden Bee Clean - Fort McMurray, AB ( Husky Site)
Ensuring quality service to the client, ensuring and maintaining a safe work environment for all staff and client
Coordinating safety certificates for new hires, staffing, times sheets, attending safety meetings, conducting incident reports, safety reports, reporting to site services, purchasing materials
Purchasing and maintaining a good supply of inventory to ensure quality service, tool talk meetings, training new hires, stat reports, quotes, facility and building inspections and laundry services.
Developer and train managers and employees
Drive staff to site and to different locations through out the day to different locations to clean buildings and trailers.
Reporting to the Regional Manager
January 31, 2008 – August 20, 2011
General Manager
At Home Lodging – Fort McMurray, AB
Coordinating accommodations, completing lease contracts, background checks, enforcing lease agreements, enforcing landlord and tenants act, completing costing and budgets, purchasing, training and supervising, completing client accommodations, preparing quotes, booking flights, marketing, customer service, time sheets, bank deposits, ensuring profitability, etc
Coordinating the organization and administration functions of the front desk, walk downs, coordinating work loads, etc.
Overseeing the general operation, maximizing room revenue and productivity.
Ensuring total compliance with standards of operation.
Monitoring monthly reporting systems.
Monitoring the financial performance of all departments, in particular monitoring expenses to ensure that they are kept in line with budget.
Provide solutions to improve problem areas and assist in implementing corrective measures.
Menu selection, inventory control, conducting kitchen inspections, disciplining staff.
Education
St. Clare’s High School, Carbonear, NL
Conestoga College - Office Administration Courses
College of the North Atlantic, Carbonear, NL - Marketing
Business Program
Accounting - Marketing - Computer Studies - Business Planning - Cost and Budgeting -Purchasing - Customer Service - Large Scale Secondary Food Processing
Certificates:
Advanced Food Handlers Course
Large Scale Secondary Food Processing Certificate Federal License
FA3 Clearance
Federal Government Clearance
First Aid Certificate
WHIMIS Certificate
OSSA Certificate
Husky Certificate
CSTS
Interviewers Biases
PEPEDA
Ethics and Professionalism Training
Handling Difficult Employee Conversations Training
Drug and Alcohol Awareness
Asbestos Inspection Certificate
Bear Aware
H2S Awareness
Work References:
Jack Douglas At Home Lodging Open Camp Services 1-800-***-****
Bonnie Leeman Manager Horizon North Camps and Catering
Sterling Oram Area Manager GDI Facility Services 1-709-***-****
Joyce Morey Supervisor Acden Been Clean
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