Prakash Dadlani

An astute corporate and a result oriented professional with an entrepreneurial background. Well experienced in leading strategic initiatives towards Global Business/Knowledge Process Outsourcing and Market Research Operations. More than 10 years of Primary Research & Vendor and Operation Management. Areas of Expertise:

Sales Management

Revenue Generation

Client Development

Business Analysis

Budgeting & Forecasting

Outsourcing Specialist

Strategic Problem Solver

Risk Management

Operation Management

Quality Management

Project Management

Offshore Development

Vendor Management

Systems Development

Service Delivery

Professional Experience

Co- Founder and Director: We Research Market Solutions Pvt Ltd Since May, 2015

Leading WRMS Strategy of establishing Local Project Management across the globe.

Overseeing Key Client Accounts.

In charge of Global Strategic Partner Initiative.

Implementation of Service Platforms, Tools and Workflows; leveraging IT and Mobile Platforms in Service Delivery. Assistant Operation Manager at SNL Financial

April, 2014 – April 2015)

Responsible for ensuring the accuracy, completeness and timeliness for SNL products; overseeing operations and workflow of the department for India office; and maintaining a high level of subject matter, procedural and systems expertise across the operation. Manager, Azure Knowledge Corporation

July 2011- April 2014)

I had relocated from LIONTEL and AZURE has offered me a firm platform in Ahmedabad to utilize my rich experience to the mutual benefit of my company and my own self and also let me nourish my work and professionalism. To the best fortune throughout my professional career, Azure having more than 15 years of experience in IT, BPO and IT enabled services, serving both international and domestic markets with over 1000+ employees. Azure strives to become one of the global leaders in delivering the most efficient and cost-effective management of business processes related to financial services and knowledge based services. Project Management Planned and managed multiple Quantitative/Qualitative international research projects from inception to completion / from questionnaire review to data delivery to balance research objectives in available resources and time demands. Key Deliverables:

- Managing multiple projects for Asia Pacific European countries and North America with 25+

- Supervising all stages of project management and monitor performance.

- Responsible for training and development of the interviewers.

- Evaluate and update project status report in accordance with the established planning schedules.

- Recruit, brief, supervise and perform regular evaluations of interviewers.

- Training all interviewers, quality specialist, and data specialist in all projects at initial stage for better understandings of the project.

- Conducting questionnaire review and addressing errors if any in the questionnaire.

- Preparing daily reports, time logs, project and monthly performance Dash Boards.

- Tracking performance metrics for overall business unit.

- Proper resource allocation and resolve people issue by being first level escalation.

- FTE’s and making sure completion

Quality Aspects: -

- Ensuring the quality of data deliverables according to the client requirements.

- Managing and strengthening client relationship and ensure client requirements are met on time.

- Coordinating with different teams/departments on smooth delivery of the project.

- CATI proofing before the start of the project.

Sr. Research Analyst, Azure Knowledge Corporation

December 2008 till June 2011)

-Developed qualitative skills and was responsible for conducting depth interviews. Involved in transcription for IDI’s.

- Strong quantitative background conducting interviews with C level, Director and Managerial level people.

- Ensuring Proper Product and Script training to new trainees.

- Coordinating with Technology, Reporting & Quality departments for project purpose.

- Conducting primary and secondary research for B2B/B2C projects. Mentor, Liontel Info Solutions Pvt Ltd.

Since FEB 2007 till Dec2008)

I had relocated from STANDARD ELECTRICALS LTD and Liontel has offered me a firm platform in Ahmedabad to utilize my rich experience to the mutual benefit of my company and my own self and also let me nourish my work and professionalism. To the best fortune throughout my professional career, I’ve been receiving associations with well-established companies as well as growing babies for all of its best nurturing and feeding in the giant market square; and have been able to not only prove my mark as a reward to the company for showing faith in my professionalism and work kind, better still, explore more of my newer skills with different profiles and varied range of processes. Liontel Info Solutions stands firmly in the same list as a justifying example in its own ways and work culture. Liontel Info Solutions is the name of the Indian venture of the parent company called Capital Finance, which based in Leicester, U.K. Being established in there for 17 years now, Capital Finance experiences responsible growth and delivers incomparable products to the common men so as to provide them with all possible support factors that shall be helpful to the citizens in meeting their financial commitments. The company stands by itself as a personal friend for one’s financial requirements. Capital Finance is the UK's Premier Independent Finance Brokers that tailors to find plans for individual finances. It specializes in helping its clients get the best Mortgage and Secured Loan facilities currently available anywhere in the respective market of the U.K.; considering all circumstances including mortgage arrears, County Court Judgments, defaults, poor credit ratings and self-employed with or without accounts. Looking at the currently prevailing growth and projected expansion of the company, new recruitments were done to open up vacancies for new MENTOR owing to my exceptional performance displayed; it was requisite by the top level authorities, that I be assigned additional responsibilities. I was to happily, accept the role of SR. MENTOR with an agreeable raise monetarily, authority-wise and responsibility- wise. In no time, I was to readily take charge of looking after the training, operations and productivity of Process. It’s been a fresh, albeit, a challenging and thought provoking experience for working and holding remarkable amount of responsibility in an outbound mortgage sales process. Accomplishments: Wide range of it & a lot of out-profile involvements, though listing as much under: -

- Responsible for a team of about 50 CSR’s generating leads, Re-mortgage, Secured loan, Debt Consolidations Commercial Loan etc., to the one of the biggest financial institute, in the UK.

- Subsequently, after being held as a Mentor, providing guidance to the team of Co-Trainers to achieve to maintain the exact training procedures; hence, observation, monitoring and rectification as per the changes and requisitions with all outsourced centers.

- As being the in-charge for the team of 50 agents, responsible to acknowledge the pre-required and after-delivery training demands and operational management, supervision and overseeing of the particular yield of my company’s product.

- Analyzing and giving feedback to the agents for rectification of their loopholes. Monitoring the progress and process knowledge of the trainees.

- To develop innovative incentive plans month after month to keep the team charged up. Ensure and curb attrition rate to the maximum extent possible.

- Handled late and sick records, and dealt with any disciplinary procedures as required according to company policies.

-As one of the additional out-profile activities, been made the in-charge for the PIP (Performance Improvement Program), for the agents, in-house operations, Liontel Info Solutions.

- Designing and delivering newer scripts and pitching lines as per the seasonal and market variations in the finance sector and client base for the process.

- Fully in charge of all Operations and reported to the TEAM LEADER

- Responsible for the daily management of the process ensuring quality service delivery to our clients.

- Undergoing motivational actions to strongly encourage the team members on generating leads for debt Consolidations Sales Officer, Havells Electricals Ltd

Since JUNE 2005 to FEB 2007)

Havells Electrical ltd is one of the biggest chains of ELECTRICALS with thousands of employees under its roof across India and Overseas My association with Havells has been a challenging, full of opportunities and mutually beneficial. I started off as a Sales Executive. The company saw in my work, excellent dedication and continued higher level of performance, and pursuant to that, I was promoted to the post of Sales Officer. I had worked with GENERAL MANAGER and Manager in close co-ordination in meetings about organizational changes and amendments that affects the day-to-day working environment. I enjoy working under pressure and am passionate about my work. Ascending vertically towards the hierarchical mountain was not an easy task, but not a tough task though, in fact, was a challenging and thought-provoking experience that led me to grow in a way I had always desired and deserved for. I was responsible training new executive in the company and on product by practical examples, educating them on company procedures, on tills and what is expected of them, to assisting the process features of product on in depth involving role- play. I regularly monitored and briefed my juniors, suggested SR SALES OFFICER in giving monthly appraisals to keep them focused and motivated. This also gave them key focus areas to work on, for example, customer complaint reductions, up selling, promotional activities, daily-weekly targets, attitude, and increased organizational skills. Accomplishments:

- Representing staff, dealing with their problems, complains, suggestions etc.

- Dealing with customer demands face to face and over the telephone.

- Coping with Suppliers in busy, pressured situations under time constrains.

- Team working skills, developed through working with fellow colleagues on all levels.

- Obeying the laws under Electrical industry and dealing with drive outs, no means of payments etc.

- Keeping a close eye on stock and updated the system as per the need for new products.

- Undergoing motivational actions to strongly encourage the team members on up-selling the Domestics policies, encouraging the retail products by constantly communicating about the upcoming perks for the customers.

- Analyzing and giving feedback to the executives for rectification of their loopholes. Monitoring the progress and process knowledge of the product.

Professional Qualification

- 2006-2007 POST GRADUATE DIPLOMA IN INTERNATIONAL BUSINESS MANAGEMENT

(HLCPE AHMEDABAD) (Aff. with Gujarat University,)

Projects Undertaken:

- Taken a training in VADILAL ENTERPRISE LTD in FOREX Department

- Marketing report on ARVIND MILLS LTD (2005-2006)

- Understanding the aspects of ‘Air Cargo’, Forex (2005-06) 2003-2005 BACHELOR OF BUSINESS ADMINISTRATION

SOM-LALIT Institute of Commerce (Gujarat University) Projects Undertaken:

- Analysis of Life Insurance & General Insurance (Private & Public Sectors)

- Marketing Report On “Mc Donald’s” (Fun Republic)

- Finance Report on “J.B. Chemicals Pharmaceutical”

- Marketing Report on Cadila Pharmaceutical” (Dholka) Interest and Hobbies:

I enjoy various sports likely to be Swimming, Table Tennis, Cricket, and WWE. Personal Dossier

- Address: 31 Safal Vivaan Bunglow Phase1 Behind Maruti Workshop GOTA Ahmedabad - 382481

- Birth date: May 11, 1984

- Marital Status: Married

- Languages: English, Hindi, Gujarati, Sindhi.

- Mobile: +91-972*******.

- Email: adcqm8@r.postjobfree.com

(Prakash Dadlani)

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