Data Analyst

*********@*****.*** LinkedIn: www.linkedin.com/in/james-p-walsh2019 C: 716-***-****

*** ********* **., *************, ** 14221

PROFESSIONAL SUMMARY

Seeking a lead role, this seasoned, motivated, senior Information technology veteran is experienced in all phases of the software development life-cycle with adept ability applying Project Management, Business Analysis, Test Management, Automated Testing, Total Quality Management, Process Improvement/Engineering, Agile/Scrum, and stringent Configuration Management (CM) methodologies to testing, automation, development, and other sizeable efforts. Managing projects, defining requirements, managing/conducting testing for Mainframe, Client Server and Web-based applications, have been hands on involved in the management and implementation of application source as the result of those efforts to complete project milestones within defined time frames.

Most recently as Sr. Lead, Data Conversion with Roswell Park Comprehensive Cancer Center's ERP Platform Upgrade - Workday Implementation Project, conducted Lawson legacy (data) pre validation, and Workday ETL'd (data) post validation, lead pre-validation Data Requirements gathering guided by Configuration Workbooks, planned their absorption into QA's Testing Processes, identified the need for a defined, documented, reusable Data Conversion Process for use across functional areas (HCM, SCM, and FIN), to convert Lawson legacy data, and manage/report on Workday’s conversion progress using ALM.

Negated Data Conversion Process gaps authoring, formalizing, implementing a Project-wide Data Conversion Process whose adoption expedited Data Conversion's Data Mapping identifying required Lawson to Workday transformation logic. Authored Data Conversion Test Strategy, Data Conversion Test Plan, and developed/executed pre-load Data Conversion Validation Scripts (SQL) testing Business “Data Pull” Requirements for Workday's load population from Lawson, and their required transformation logic at load, thereby identifying data related defects early in the Software Testing Life-cycle, allowing an expanse of remediation time before the next tenant build, improving workday reliably, performance, and efficiency, encouraging user adoption, and reducing defects with each subsequent Tenant build.

Persisting to KeyBank from the First Niagara Acquisition as one of only two resources retained from a team of 15, immediately assigned to Key's Equipment Finance-NextGen - ASPIRE (Leasing) Project, as QA Team Lead, to consult on their testing/implementation of ASPIRE, having successfully lead the same effort at First Niagara.

This effort to move Key's Leasing Platform to the same leasing platform acquired during the First Niagara Acquisition was long-running in nature and its use of offshore resourcing respectively necessitated/enable my re-assignment to Key's, ACH Platform Upgrade Project, as Sr. Lead, Quality Assurance, to manage and lead all Testing disciplines (Data, Regression, Functional, Automation, Performance, Security) and their Leads, in executing and delivering all defined test process and related/resultant Toll Gating Artifacts to support project/code movement through the SDLC phases through implementation.

These artifacts, for presentation to the Project Team, Executive Management, and Project Stakeholders included initial Requirement Trace Matrices, (RTM's), Defect Logs for each gate/code promotion, Test Strategy (with all disciplines' strategies embedded, Test Scripts, procurement and presentation of the Unit Test Summary Report from Development, authoring of SIT and UAT Test Summary Reports, Final RTM's from ALM, Final Defect Logs from ALM, Final Test Strategy, and all signoffs as required by process for each phase of delivery or code promotion.

The ACH Module's integration to Key Navigator, Key's Primary, Customer Facing, On-Line Banking Application, necessitates the engagement of Legal and Compliance personnel to consult and inform them of various required outward systemic communications to ensure, Emails, Messaging, UI Displays/Messages, Automatic and Mandatory Alerts, meet banking industry regulatory, legal, and compliance standards.

Own the full testing lifecycle and the daily accomplishment of team tasks as related to the overall delivery plan, and managing a budget via the 90-Day Rolling Forecast, enables me just in time delivery of resourcing to help ensure Projected and Actuals enable maximum recovery, thereby reducing resource expenditures.

As Sr. QA Lead for First Niagara, partnered with MasterCard (MC), First Data Resources (FDR), Vantiv, Apple to deliver SDLC Gating to include test results, not only on the Chip Card Product/Project, but in addition it's value proposition Service Offering - Apply Pay, to help KeyBank lead the marketplace in payment solutions. Lead 4 veteran QA analysts in validating hundreds of status settings, across numerous desperate systems, for multiple cards products and their internal and external statuses (scenarios), including Apple Pay Business Rules, to ensure end-user contractual card agreements were maintained and delivered, in addition to the Apple Pay offering.

At HSBC, I filled project manager, business analyst, and data analyst roles during the Mortgage Portfolio conversion for its delivery to another service provider. Working extensively with the Line of Business, and requiring extensive business and data analysis to accurately map all data elements to the new platform's database, this effort succeeded in simultaneously ensuring both data integrity and business continuity post conversion, resulting in no data-related, critical or high post implementation defects reported.

As QA Test Lead, Burger King Corp, Miami, FL, I concurrently lead the SAP Invoice Scanning Project, initiated to streamline/centralize global invoicing at the Miami office through the use of Kofax's OCR Solution and its integration to SAP, and as QA representative to Change Control Board, consisting of Executives and sometime C-Level personnel, helped drive SOX Compliance, QA Governance, cross functional/team collaboration, and Operational Process Improvements across projects, to better, more holistically support Restaurant System's and the Point of Sale (POS) Teams.

Leveraged Mercury's Quality Center on both the business (UAT) and technology (SIT) sides, to centralize test efforts and their data, enabling better informed, Business Intelligent decisions by both Business and Technical personnel.

Using SharePoint's Designer component and its inherent workflows constructed a Quality Assurance (QA) Center of Excellence Site to serve as the single point of automated interaction between QA and all IT, expedited testing requests for NEW Menu items, thus decreasing time to market through POS Automation for New Menu Items.

Syncing this effort with the Change Control Board and Release Management efforts, I enabled end to end configuration management of all application source, traceable from initiation to implementation, negating audit issues, and resulting in reduced testing timeline from 7-8 days to 9 -12 hours, directly increasing competitive advantage for new product offerings.

At Kemper Insurance as QA Team Lead for a 14 person testing operation I lead the reengineering of processes to incorporate Mercury Quick Test Pro (QTP) Automation and subsequent source code management into existing test framework, and SDLC, "marrying" the two to realize an automated test suite in sync with its application's code base across several environments.

This effort resulted in improved/re-engineered test processes, an increase in automated and manual test execution percentages from roughly 46% to 73%, and 89.6% to 96.3% respectfully, and a reduction in defect arrival rates from an average of 18 to 6 daily.

An assignment at CitiBank included constructing/re-constructing testing process flows, processes, procedures, training guides, automated scripts, and implementation plans to facilitate accurate automated and manual testing and support implementation/use of Rational's Test Suite, within the scope of a business model to expedite testing, and reduce product time to market by 25%.

While consulting with CAP Gemini, I authored Test Strategy documentation for a distributed sales application at FDA regulated ConAgra Foods, spearheaded and developed a process-driven test regimen, enhancing test coverage and test execution percentages 77%, reducing production problems approximately 30%.

Designing and developing automated test scripts using LoadRunner and Mercury's QuickTest for SAP/R3, I engineered the load, volume, and stress testing of infrastructure components required for an enterprise-wide release of SAP/R3, enabling on-time delivery of those components for ConAgra Foods.

Demonstrated proven understanding and technical competence in Project Management and Configuration Management as evidenced by a leadership role in a large, 3500 module, Y2K source conversion for Mutual of Omaha Insurance Company.

Possess in-depth, analytical ability in determining dependencies, inter-dependencies, and tracking data flow within numerous applications, both in on-line and batch environments, affording me a broad knowledge base from which to make informed decisions.

Experienced Systems Automation Analyst with an expanse of knowledge in the automation of computer operations (USAF), testing, and implementation of source.

A motivated self-starter with a substantial educational background and proven experience in the Information Technology (IT) industry, with a proven understanding of, and technical competence in the IT arena, as demonstrated by added responsibilities.

A multi-faceted, fast learner with excellent communicative abilities and experience in customer relations, internal and external, maintaining a consistent record of high performance in carrying out assignments.

WORK HISTORY

TEK Systems Inc. @ Roswell Park Cancer Institute. Buffalo, NY

Sr.Lead, Data Conversion 04/2019 – 8/2019

Sr. Lead, Data Conversion Analyst assigned to Roswell Park Comprehensive Cancer Center's ERP Platform Upgrade - Workday Implementation Project to conduct pre validation of Lawson legacy pulled data, and post validation of Workday ETL'd data.

Leading pre-validation Data Requirements gathering guided by Configuration Workbooks, and planning for their absorption into QA's Testing Processes, identified the need for a defined, documented, reusable Data Conversion Process for use across functional areas (HCM, SCM, and FIN), to convert Lawson legacy data, and manage/report on Workday progress using ALM.

Negated the Data Conversion Process gap authoring, formalizing, and implementing a Project-wide Data Conversion Process whose adoption expedited Data Conversion's Data Mapping and identification of required Lawson to Workday transformation logic. Authoring the Data Conversion Test Strategy, Data Conversion Test Plan, and developing/executing pre-load Data Conversion Validation Scripts (SQL) testing Business “Data Pull” Requirements for Workday's load population from Lawson, and their required transformation logic at load, identified data related defects early in the Software Testing Life-cycle, allowing an expanse of remediation time before the next tenant build, improving workday reliably, performance, and efficiency, encouraging user adoption, and reducing defects with each subsequent Tenant build.

Data Conversion's test process discovered/pinpointed a critical need for the creation and maintenance of a static database to stub the Workday test data population for use by all disciplines. Implementing the static database resulted in positive, downward trending defect detection trends prior to moving to the Configuration Tenant.

KeyBank. Buffalo, NY

Sr Lead, Quality Assurance 07/2016 - 03/2019

Sr. Lead, Quality Assurance Analyst persisted to KeyBank from First Niagara Acquisition as one of two resources retained from team of 15.

Immediately assigned to Key's KEF-NextGen - ASPIRE Implementation Project as QA Team Lead,

Provided ASPIRE testing and implementation consulting to both technical and business resources, having successfully lead a similar effort at First Niagara

Leasing Upgrade Project duration and resultant evolution leveraging offshore resourcing, enabled re-assignment to Key's ACH Platform Upgrade Project.

Sr. Lead, Quality Assurance, managing/leading all Testing discipline's (Data, Regression, Functional, Automation, Performance, Security) Leads in executing and delivering all defined test process and related/resultant Toll Gating Artifacts to support Project movement through Gating Process and subsequent code movements through SDLC

Artifacts presented to Project Team, Executive Management, and Project Stakeholders, enabled better informed decisions, and included initial Requirement Trace Matrices (RTM's), Defect Logs for each gate/code promotion, Test Strategy (with each test disciplines' s strategy embedded), Test Scripts, Unit Test Summary procurement and presentation, and Development Summary Reports. Authored SIT and UAT Test Summary Reports, produced Final RTM's from ALM, delivering Final Defect Logs out of ALM, Final Test Strategy, and all sign-offs required by process for each phase of delivery, gate, or code promotion

The ACH Module's integration to Key Navigator, Key's Primary, Customer Facing, On-Line Banking Application, necessitates engagement of Legal and Compliance personnel to consult/inform of various required outward systemic communications to ensure Emails, Messaging, UI Displays/Messages, Automatic and Mandatory Alerts, meet banking industry regulatory, legal, and compliance standards

As Sr. QA Lead, owned full testing life-cycle and daily accomplishment of team tasks as related to the overall delivery plan, managing budget via the 90-Day Rolling Forecast thereby enabling just in time resource delivery to help ensure Projected and Actual's delivered maximum recovery.

First Niagara Financial Group. Buffalo, NY

Vice President, Sr. Quality Assurance Lead 02/2014 - 07/2016

Sr. QA Lead First Niagara responsible/accountable for delivering Card Servicing, Chip Card & Apple Pay Testing.

Successfully implemented the Chip Card Product/Project and its value proposition Apply Pay with zero production related critical or high defects, partnering with MasterCard (MC), First Data Resources (FDR), Vantiv, Apple, and FNFG Line of Business helping KeyBank lead in the payment solutions marketplace, delivering SDLC Gating Artifacts (i,e.Test Execution, Defect Summary Reports) to Project Team and Stakeholders to enable better informed decisions through risk identification

Lead 4 veteran QA Analysts validating hundreds of status settings, across numerous desperate systems, for multiple cards products and their internal and external statuses (test scenarios)

Validated Apple Pay Business Rules, ensuring end-user contractual card agreements were maintained and delivered in addition to the Apple Pay service offering

HSBC. Depew, NY

Sr. Business Analyst 02/2012 - 02/2014

Assigned to HSBC Banking Division's Global Change Delivery Team post Mortgage Project closure, to assist Regulation W Project team implementing solutions accommodating federally (by Congress) mandated transaction controls for banks and their affiliates.

Performing data analysis, comparing organizational personnel data to Regulation W Affiliate Interface (RWAI) application user table, identified 735 personnel lacking required access

Based on analysis, appropriately provisioned 735 personnel with access level in compliance with Reg W requirements, enabling role-based job function performance

Resolved end user identified, postproduction issues by reverse mapping Affiliate Credit Proposal (ACP) customer file, and CARM associate application data, to RWAI Affiliate List guaranteeing list contained all required personnel

Lead 4 veteran QA Analysts validating hundreds of status settings, across numerous desperate systems, for multiple cards products and their internal and external statuses (test scenarios)

Validated Apple Pay Business Rules, ensuring end-user contractual card agreements were maintained and delivered in addition to the Apple Pay service offering

BrookSource @ DaVita. Brentwood, TN

Sr. Process Analyst 07/2011 - 10/2011

Third-party assessor on-boarded to evaluate all SDLC Processes and Procedures, identifying "As-Is" processes, and recommending improved, streamlined, more efficient "To-Be" process to Director, Quality Assurance.

As per contract, recommended corrective action stopping Process Gaps throughout the SDLC in all disciplines (Project Management, Business Analysis, Development, Testing, Configuration Management, Database, and Delivery), increasing efficiencies in all disciplines within the software delivery model, increasing the quality of the software delivered to the clinics/field through best practice implementation and process measurement, and reducing the software's time to market by streamlining top heavy, unnecessary processes, and increasing inter team communication.

This requires an increased use of functionalities/capabilities inherent in various tools like Star Point and its automated workflow and email capabilities, and Quality Center 10.0's Dash boarding and auto email features, to more effectively manage to change and the delivery of cohesive, synergized documents such as Business Requirement Documents (BRD's), Software Requirement Specifications (SRS's), Change Requests (CR's), Software Design Documents (SDD's), Test Plans, and the resultant Test Cases, as well as more effectively managing defect arrival and departure rates through the establishment of Service Level Agreements (SLA's) pertaining to turn-around times for all the aforementioned

Lender Processing Services (LPS). Jacksonville, FL

QA Analyst 09/2010 - 03/2011

Desktop Process Management Core Test Team Analyst responsible to execute core Fees and Costs, Tasks, Intercoms, Manual Referrals, Notes, and Re-projections testing at various user levels (Servicer, Bank, Attorney), for various clients (Chase, Wells Fargo, WAMU, Bank of America).

Authored/baselined numerous scale-able Test Plans/Test Scripts for legacy and new application functionality, enabling identification and absorption of future automation efforts as deemed appropriate

Concurrently assigned to Invoice Management Test Team, to increasing throughput through the implementation and use of the scale-able Test Plan/Scripting efforts previously denoted

Burger King, Corp. Miami, FL

Sr. Quality Analyst 01/2009 - 01/2010

Drove operational process improvement, SOX compliance, cross functional/team collaboration, and QA Governance across multiple projects to enable holistic support for Restaurant System's and Point of Sale (POS) Teams.

As QA Tool Admin, provided Test Teams training on Quality Center, Corporate Quality Objectives and supporting applications, resulting in a successful partnership with and ability to leverage intimate business knowledge in current/future test efforts.

Managed all Quality Center project/user set-up, dash-boarding, reporting, templates, etc

Leveraged SharePoint's Designer component, constructing a Quality Assurance (QA) Center of Excellence Site from the ground up, to serve as a single point of interaction between QA, IT, and the Business, enabling reduced turnaround times for QA-specific test requests, and decreased time to market for product fixes.

Constructing numerous web parts, enabled centralized QA operations, automated email notification through Exchange, "request processing" through inherent Workflows, and a continually updated process library with a comprehensive knowledge repository

Matlen Silver Group Inc. Jacksonville, FL

Sr. Quality Assurance Analyst 01/2008 - 01/2009

Assigned to Allstate Credit Division's QA Test Team where testing is conducted on the following web-based applications: the Customer Management System (CMS), the Web Portal, and the host system, an Access application called APACS that uses a SQL Server 2003 backend.

Responsible for defining the requirements of and laying the foundation for the Automated Regression Test Bed's framework by defining and documenting its architecture, level of script modularity, coding standards, data management, and the candidates for automation from the existing test scripts

Engineered the proof of concept using Test Director's Quality Center (TDQC) to lay out the script modularity in TDQC's Test Planning tab, and used QTP to script the Portal's Waiver functionality which includes Waiver Entry, Waiver Search, and Waiver Cancel

Simultaneously, conducted manual testing to test new functionality introduced in Software Change Requests (SCR'S)

MSC - Medical Services Company. Jacksonville, FL

Sr. Quality Assurance Analyst 05/2007 - 12/2007

Assigned to MSC's QA Test Team to support all On Line Services Development, and the entire On Line Services Development Team.

Designed, developed, and implemented a foundation of scale-able Regression Test Beds for the following Applications: the company's client facing website, content manager, secure Oasis Application, User/Escalation/Task Manager applications that collectively manage authorizations, in and out of network pharmaceuticals, and various medical supplies

The "vanilla" Demo Application Implemented 50 Production Projects, two client Demos, and resolved/implemented 27 defect fixes into PROD in testing the aforementioned

Concurrently accomplished testing and certifying the configurations of On Line Services Test Environment for the aforementioned 4 applications

Object Innovation. Jacksonville, FL

Sr. Quality Assurance Engineer 01/2006 - 01/2007

Assigned to Object Innovation's QA Engineering Team.

Engineered, proofed, tested, and executed Functional Test Matrices for the following data movement features:

Socket, FTP, SFTP, HTTP, HTTPS, SSL, TLS, GPG, PGP, NCPDP (Pharmacy Data Formats), JMS (Topic/Queue), MQSeries, Database, E-mail Adapter

Defined a Build Verification Testing Process (with peers) to facilitate both the metrics gathering/reporting required for ISO9001 company initiative, and the definition of a repeatable, risk-based testing model functionally oriented to the application

Kemper Auto & Home Insurance Auto & Home Insurance. Jacksonville, FL

Sr. Quality Assurance Engineer 09/2005 - 10/2006

Hired to Kemper's Right Price Web (RPW) Team as the QA Team Lead, pro-actively managing to, and subsequently reporting functional system testing to C-level management for RPW,

Managing a Team of 2 senior quality assurance analysts, 4 test case writers, and 6-8 test executors, created, defined, documented, and worked through the proofing of all aspects of the Testing Life-cycle (unit, integration, system) for both manual test cases and automated test scripts, "marrying" these once separate workflows into a repeatable, succinct testing process, syncing them to the application's development life-cycle.

• Simultaneously completed deliverables from, and proofed sub-processes such as WinRunner/QTP coding/debugging, test case writing, and defect generation/resolution.

• Improved/re-engineered test processes yielded an increase in automated and manual test execution percentages from roughly 46% to 73%, and 89.6% to 96.3% respectfully, while reducing defect arrival rates from an average of 18 to 6 per day.

Nelnet Corporation. Jacksonville, FL

Sr. Systems Test Engineer 10/2004 - 09/2005

Brought on to Nelnet's Business Technology Services department as Lead Automation Analyst.

Successfully implemented Compuware's $306,000.00 automated solution into QA's environment on machines with different operating systems (MS Windows 2003, MS Windows XP), enabling re-portable, measured risk and success KPI's across the organization, increasing product quality, decreasing defect arrival rates and product time to market.

This included defining the project charter, creating the project plan, defining and documenting all requirements necessary for a successful implementation, designing processes and procedures to integrate the tool's use into the existing Software Development/Project Life-cycle, setting up the required infrastructure (servers), installing and configuring both the automated tools and required supporting software (i.e

MS SQL Server 2003 Service Pack3a) on all test lab machines, testing the installation and configuration to ensure connectivity/communication between the servers and related applications, and reporting the project's status to upper management.

JP. Morgan/Chase. Jacksonville, FL

Senior Systems Test Analyst 10/2003 - 05/2004

Allocated to the National Production Loan Origination System (NPLOS) project, responsible for executing both data driven and functional automated test scripts using Mercury's Winrunner, with reporting and test management in TestDirector.

Designed and developed numerous parallel automated test scripts for execution in both a Citrix and "normal" client server environment, accommodating 1200 plus loan product variations, as well as application functional changes.

Identified required loan data scenarios that increase the data driven, loan generation capabilities for our customers, enabling a 70% reduction in regression test time due to automated loan generation., Previously assigned to CitiBank's Cards Technology (CT) Division as a System Test Analyst in a contract to hire position, hired as Lead Analyst to support CitiCards - CT Testing.

Redefined, re-engineered, and streamlined current testing processes, procedures, and methodologies to accommodate an automated testing solution to ensure on-time delivery of new products and features, and aid in meeting abridged testing timelines delineated in the new business model (Delivery Model Optimization - DMO) implemented to decrease time to market and project throughput.

Simultaneously guaranteed thorough test coverage for existing products and their inherent features.

Authored numerous documents to support the newly defined models and processes, to include the Automation Project Plan, training process flows, training guide, and training plan for the Rational Suite Enterprise solution (Administrator, TestManager, and Robot).

Co-authored the required network infrastructure model to support the Rational solution.

Citibank. Sioux Falls, SD

Senior Test Engineer 01/2003 - 01/2004

TEK Systems, Inc @ Citibank. Omaha, NE

Senior Systems Test Analyst 02/2003 - 10/2003

TEK Systems, Inc @ ConAgra Foods, Inc. Omaha, NE

Sr. Systems Test Analyst 01/2002 - 01/2002

Intelidata Technologies Inc. Omaha, NE

Test Manager 08/1999 - 09/2001

CAP Gemini America, LLC. Omaha, NE

Senior Consultant 06/1998 - 08/1999

Computer Task Group Inc.. Buffalo, NY

Consultant 08/1996 - 06/1998

UNITED STATES AIR FORCE Triad Communications Facility. Bellevue, NE

Systems Automation Analyst 01/1985 - 01/1996

Responsible for automating operations on both an IBM 9900, and IBM 9720 mainframe.

Developed, tested, implemented, and troubleshot OPS/REXX, REXX, SQL, AND COBOL programs designed to automate daily operations

Reduced the required number of operations personnel from 26 to 14 saving roughly $288,000 annually

Interacted extensively with customers to plan, establish requirements, tailor/create user-specific code, and provide problem resolution

Top Secret (SCI) clearance required

UNITED STATES AIR FORCE World Wide Military Command and Control Systems. Bellevue, NE

Computer Operations Shift Supervisor 12/1985 - 05/1996

ACCOMPLISHMENTS

Mercury Quick Test Pro Beginning and Advanced - Kemper Auto & Home Insurance

Mercury TestDirector/WinRunner Beginning and Advanced - Intelidata Technologies, Inc.

Year 2000 Best Award - Mutual of Omaha

Project Management - CAP Gemini America, LLC.

Managing Change - CAP Gemini America, LLC.

Intermediate Facilitation - CAP Gemini America, LLC.

Meeting Management - CAP Gemini America, LLC.

Consulting Skills - CAP Gemini America, LLC.

Impromptu - Mutual of Omaha

MARKIV - Mutual of Omaha

Pacbase - Mutual of Omaha

Business Development - Computer Task Group.

SKILLS

GENERAL ACUMEN

Project Management

Process Improvement/Engineering/Re-Engineering

Innovation - New Menu POS Test Automation

Total Quality Management (TQM)

Change Management - Process & Software

Workflow Optimization - Process/Application

Risk Management - Process & Analysis

Proof of Concept - Process & Technical

Automation - Process & Test

Methodology & Process Implementation

Optimization - Resource, Process, Query

TECHNICAL ACUMEN

SDLC - All phases, All aspects

Planning - Project & Test (SIT & UAT)

Service Level Agreements (SLA's) - Authoring/Testing

Rapid Application Development (RAD)

AGILE - Sprints, Scrums

Business Analysis - BRD and SRS Definitions

Software Design & Development - SAD's, DFD's

Configuration Management - Jenkins, JVM, SVN, Visual Studio; PVCS, Changeman

Data - Management/Analysis/Testing

Relational Databases: Oracle, MSSQL Server, Sybase, ISQL, WINSQL, MSAccess

Test Management - Product/Application/User Acceptance

Test Strategy - Automation/Performance/Security/Data/ Fraud/Mobile

Mercury - ALM, QC, Test Director, Sprinter, QTP, Winrunner

SAP - SAP/R3, SAP/ECC, BI Module

Quality Assurance & Quality Control

Debugging Proficiency

Hardware Evaluation Proficiency

Customer Service & Delivery - Software, Process, Products

ISO9001 & SOX Compliance

MSExchange; MQSeries

OCR Technologies - Kofax

Mainframe: Computer Operations and Programming - REXX, MARK IV, Pacbase, FTP, Hyperion, DB2, Impromptu, SAS

Terminal Emulators - Extra/Rumba

Web Portals/Sites - Testing/Workflow Optimization

Year 2000-Y2K

PERSONAL/PERSONNEL ACUMEN

Team Leadership - Supervising

Staff Development - Mentoring/Training

Proficient Conflict Resolution

Expert Facilitation

Powerful Negotiator

Articulate

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