Customer Service Representative
Resume:
MAHMOUD GUELLAI
Airport Road Al Nahyan,
Abu Dhabi, 10000
**************@*****.***
PROFESSIONAL SUMMARY
Customer Service Representative with strong history of leading high- performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background
SKILLS
Team leadership
Powerful negotiator
Extremely organized
Strong verbal
communication
Process implementation
Self-motivated
Report analysis
Skilled in conflict resolution
Windows 10 expertise
Observant
WORK HISTORY
12/2017 Current Customer Service Representative
ADAC Abu Dhabi airport Abu Dhabi
Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Performed initial client assessment and analysis to begin research process.
Asked open-ended questions to assess customer needs.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive product knowledge.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. 02/2015 12/2016 Call Centre Agent
WebHelp Rabat
• Worked with the management team to implement the proper division of responsibilities.
• Supervised and directed all merchandise and shipment processing.
• Communicated clear expectations and goals to each team member.
• Answered customer questions regarding merchandise and pricing.
• Assisted customers promptly and politely, in person and via telephone.
EDUCATION
2013 Scottish Qualifications Certificate: Science
Louis Le Grand Rabat
2014 Scottish Qualifications Certificate: Communication And Marketing ISAIM RABAT
2018 Scottish Qualifications Certificate: COSTUMER SERVICE WORKSHOP Spearhead Training UAE
CUSTOM
Arabic: Fluent in Speaking & Writing
French: Fluent in Speaking & Writing
English: Fluent in Speaking & Writing
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