Project Coordinator
Resume:
NATALIE MILAGROS ALVA TUTAYA
ITIL®, PSM I, PSPO I, SMC™
**** ****** ********* *** **** Boca Ratón, Florida ********.****@*****.***
System Engineer with 8 years of experience in a multitude of projects. Specific project roles include Business Analyst, Project Coordinator, SAP Entry Consultant, Test Analyst. Strong problem solving and critical thinking abilities whom excels under pressure. EXPERIENCE
Aug.19 – Dec 19 IBM - RPA Business Analyst
Responsible for process documentation.
Make the initial proposal for process optimization
Managing the relationship with stakeholders, including the client and subcontractors to facilitate the identification of their needs
Jun.18 – Jun. 19 IBM - SAP Project Coordinator /PMA
Responsible for the Financial Management of the Project
Responsible for the management of assigned projects
Supervise compliance with the SLAs committed to the client
Tracking the main KPIs of the project
Preparation of reports, metrics for the client
Managing the relationship with stakeholders, including the client and subcontractors, to facilitate the identification of their needs
Responsible for the allocation and use of project resources
Generating weekly and monthly progress reports
Serving as a point of contact for the implementation project Oct.18 – Dec. 18 IBM - Mobile Solution Analyst
Responsible for process documentation
Make the initial proposal for process optimization
Prototyping, feedback and adjustments
Solution review in SAP ERP in conjunction with the SD consultant and developers
Solution approach at the design level of APP, functions and integration
Solution design documentation
Jan.18 – Jun. 18 IBM - Insurance Project – Fraud Health – Fraud Vehicle - Consultant
Information gathering of different business processes, meetings on site of the client with leading users of each process
Review of the process, recommendation for improvements in the AS IS process
Perform project documentation, translation of deliverables
Work hand in hand with the SME of the project, providing support on the business knowledge
Support to users for functional validations and to obtain compliance for closing requirements Feb.17 – Apr. 17 IBM - App Procurador – Rimac Insurance Project - Development Team – QA Activities
Teamwork with the Scrum team
Actively participate in the daily scrum indicating the activities I did the previous day, the ones I will do the same day and my blockers.
Responsible for defining the scope, design and execution of the tests.
In this particular case, it was one of our first projects using Scrum, I was part of the Dev team, but at the same time I worked hand in hand with the product owner for knowledge of the industry to which we applied the methodology.
April.14 – Nov. 16. IBM - Claims Health Project, Risk Inspector Project (IBM + Apple) -Test Analyst
Responsible for the quality team, defining the scope, design and implementation of the defined test cases, carrying out the documentation based on the requirements functional and non-functional within the scope of the project.
Leading meetings with leading users for scenario definition and test cases for UAT testing.
Responsible for assigning activities, advancing productivity and training of the project quality team.
Participation in the review of the acceptance criteria to verify that the requirements have been met correctly.
Meetings with team leaders, and end users to collect and disseminate information for lessons learned, as well as the execution of acceptance tests for their go into production. Mar.13 – Mar. 14. Royal Systems Consulting - Banking Projects - Crédito Familiar (México), SCI Scotiabank (Perú) – Systems Analyst
Responsible for the integration of the system, performing functional tests before production and automating internal customer processes
Different changes were made to the modules to be integrated within the organization in accordance with the client's objectives. The activities carried out were: o Implementing business intelligence models
o Integrating modules such as CxP, logistics, accounting, production and sales o Documentation of the project phases and client meetings o Compilation of customer requirements
o Pre-production testing
o User meetings for scope review and training primary users o Database management
o Using the tools: Power Builder, SQL Server 2005, SQL Server 2008, Microsoft Office Project
Aug.11 – Mar. 13 GMD - BBVA Banking Project - IT Helpdesk Coordinator o Responsible for the management of computer equipment for BBVA's offices in Lima and client’s headquarters. In the management of computer equipment for BBVA branches. o Managing GMD mobile staff to resolve relevant issues and manage the bank's teams to be assigned.
o Updating data in the System Configuration Elements and data entry of the changes resolved in the Service Desk system.
o Validation of the information acquired by the help desk technicians. EDUCATION
Mar. 20 – Apr. 20 FLORIDA INTERNATIONAL UNIVERSITY
Data Analytics for Business Leaders
Mar. 15 – Dec. 17 SAN IGNACION DE LOYOLA UNIVERSITY
Bachelor of Science in Computer Engineering.
Mar. 08 - Jul. 12 SAN IGNACION DE LOYOLA INSTITUTE
Technical Professional Degree
Computing and Computer Science
Specialization in Software Engineering
CERTIFICATIONS
ITIL® Foundation Certificate in IT Service Management License 5945915.20639648
Scrum Master Certified (SMC)
License 95674
Professional Scrum Product Owner (PSPO I)
Scrum.org
Professional Scrum Master (PSM I)
Scrum.org
IBM BADGES
Insurance Industry Foundations
Banking Industry Foundations
Government Industry Foundations
Data science Foundations
IBM Garage Method for Cloud Explorer
IBM Garage Method for Cloud Advocate
IBM Agile Explorer
Enterprise Design Thinking Practitioner
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