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Digital Marketing Customer Service

Location:
Pune, Maharashtra, India
Salary:
As per company norms
Posted:
April 09, 2020

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Resume:

CAREER OBJECTIVE

Media Manager with *+ years of experience into all ATL & BTL activities,

Handing Digital Marketing for Real Estate & FMCG Sector, Handing team of Presales of 4 members. Preparing presentations, reports and maintaining the utmost confidentiality. Expertise in Computers & Advance Excel. EXPERIENCE

Media Manager

Windsor Shelters May 2014 – Present

At present handling Presales Team of 4 Telecalling Executives

Experience in Data Management- where maintaining all data

Event Management of exhibition & Post sales /CRM Activities

Responsible for Back Office Operations

Analysis of all online portals like 99 acres, Magic bricks.

Coordination with various agencies for various works.

Getting Lead Generation from Team as per assigned Targets for every month.

Handling Social Media Platforms for real estate & FMCG Industry – Such as Google Ads, Face book, Website, ORM, SEO Etc.

Making Presentation for Management Panel as on required.

Submission of Awards & related lineup such as BAI, MCCIA, Realty plus

Coordination with team for new launch of project or phase. Additional Responsibilities handled:

All CREDAI work, PPT, Report end to end managed & handled by me.

All Updations on website related to MahaRera

HR related work

Launch of FMCG Product

Keeping track of all important dates – Dairy Maintain

Post sales work such as prepared demand letter as per work progress

Co-ordination with the bank for bank disbursement etc. Notable Accomplishment

Best Negotiator

Majorly all events were finalized on last moment & all were executed before deadline and were error free.

SWATI PARDESHI

MEDIA MANAGER

adcqdx@r.postjobfree.com

+919*********

C-3/4 Pawar Heights

Shankar math behind

Maharashtra Electronics

Hadapsar Pune-411018

SKILLS

Problem Solving

Adaptability

Team Work

Attentive

Strong Work Ethics

Highly Task oriented

Handling Pressure

Leadership

Workaholic

Aspire learner

EDUCATION

B.A. from Amravati University

2002 – 2003

Digital Marketing Course from

LIPS India

Diploma in Software

Application Programming

Additional Skills

Good in Creativity Likewise :

Video Making – Used moviemaker software

Good at creative part made some graphics by using Canva, & other Software.

Marathi Typing letters- using Google link

Senior Team Leader

Samay BPO June 2013 to May 2014

Handling Team of 15 people.

Maintaining MIS & Reports.

Looking after total Admin & operations Department.

Invoicing of client.

Verification of Bills received from various vendors.

Verifying bills, making cash & cheque voucher & issuing cheque to them.

Muster updating & salary cheques.

Looking after Quality of agent on calls.

Notable Accomplishment

MIS & Reports were never delayed. Always achieved client targets

Also got appreciation for quality improvement of Agent. Back Office Operation

Parmar International Pvt. Ltd June 2011 to Dec 2012

Looking after total import clearance of cargo.

Starting with registration of PI, Non nego to CHA.

Original documents to CHA & follow up with custom Duty & Clearing charges.

Follow up for DEBP License.

Incase if there is a shortage of material then documentation preparation & follow up for claim.

Verification of Clearing bills & making payments to them.

Verifying bills, making cash & cheque voucher & issuing cheque to them.

Muster updating & salary cheques

Verification of Transporter bills & Payments.

Requirement of Stationery, Visiting card printing, Guest Arrangements etc.

Looking total front desk Department like Telephone calls, Ticket booking, Hotel booking etc.

Notable Accomplishment

All procedure was used to take place before the vessels birth. Our cargo used to get clear within three days after the vessel birth. AWARDS

AWARD RECEIVED

Best Performer of the Year

2016

Ace of Initiative Award Year

2017

Best Performer of the Year

2018

HOBBIES

Listening Music

Singing

Roaming with friends

PERSONAL DETAILS

Date of Birth: - 26.10.1982

Marital Status: - Married

Linguistics Abilities:-

English

Hindi

Marathi

Nationality – Indian

Executive (Partner-Director)

EPS Solution Feb 2009 to Dec 2010

Set up of business, looking after all requirements like, stationery, housekeeping, Electronic equipments, location set up etc.

Verifying the ECS mandate forms from various banks.

Co ordination with local clearing house & sponsor bank for submission, validation & status of ECS files of the location.

Invoices related co ordination with clients.

Business Development.

MTS (Mandate Tracking System) co ordination with banks/Head office & clients.

Admin Officer

Techprocess solutions Ltd. (Bill junction) Dec 2006 to Jan 2009

Bank co ordination for ECS Debit/Credit transactions & queries.

Payment report printing /dispatch to clients & reconciliation.

Co ordination with local clearing house & sponsor bank for submission, validation & status of ECS files of the location.

Bulk bill upload processing of all the local clients & co ordination related to same.

Late/ counter return co ordination with banks & head office.

Invoices related co ordination with clients.

Looking after total stationery requirements, Hotel bookings, ticket bookings etc.

Handling front desk, customer service, etc.

Notable Accomplishment

Received Client Appreciation for customer service. Customer Service Executive

Andromeda Marketing Pvt. Jan 2003 to Nov 2005

Taking calls & solving the customer queries.

Maintaining AHT.

Updating customers with new plans.

Notable Accomplishments

Received client Appreciation on call

100% on quality

100% quality on client call

Date :

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