Spanish Bilingual Customer Service Representative
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SPANISH BILINGUAL REP
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I am a professional customer service expert with the ability to multi task, prioritize, and meet timelines on deliverable that works well under pressure and has strong attention to details..
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Managing Upward
Coach to Lead
Coaching for Results
Basic Excel Training
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Mobile: +63-906-***-****
Email: adcqcm@r.postjobfree.com
Address: Unit N. 40 Catalina Subdivision, GSIS RD. Rosario, Pasig City 1609
Spanish Bilingual Quality Analyst
Provided Customer Service floor support when needed. Conduct quality sessions for new hire
Listened to calls either recorded live or side-by-side while communicating feedback.
Conduct monthly calibration sessions with call center Team Leaders, Clients and Other Support Staff to develop scoring consistency and best practices.
CONCENTRIX SERVICES PHILIPPINES
APR 2019 - FEB 2020
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Spanish Customer Service Representative
Assisted Consumers with health insurance application, billing and cancellation.
Guaranteed positive customer experiences and resolved all customer complaints.
Provided accurate and appropriate information in response to customer inquiries
CONCENTRIX SERVICES PHILIPPINES
AUG 2018 - MAR 2019
Philippine Maritime Institute
BACHELOR OF SCIENCE IN MARINE TRANSPORTATION
2006-2009
UNDERGRADUATE
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Instituto Cervantes Manila
LANGUAGE COURSES - SPANISH
APR 2017 - JULY 2018
English Customer Service Representative
GENPACT - NORTHGATE MUNTINLUPA CITY
JUN 2016 - JAN 2017
RPO Fraud Analyst
MAGNA INFOTECH (QUESS CORP)
GENPACT - NORTHGATE MUNTINLUPA CITY
NOV 2015 – MAY 2016
CSR / TSR
HARTE-HANKS PHILIPINES - TAGUIG CITY
MAR 2014 - OCT 2015
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