CURRICULUM VITAE

PRAKRITHI GUPTA

Phone: +49-176********

Address: Fr-Wilh-v-Steuben-Strasse 90 / WNr. F63, Frankfurt am Main 60488 E-mail Id: adcqbq@r.postjobfree.com

Sex: Female Date of birth: 25/05/1991 Nationality: Indian WORK EXPERIENCE

Company: DEUTSCHE BÖRSE

Duration: May 2019 to Present

Designation: Service Implementation Intern

Service Implementation coordinates the introduction of new software or releases and works with all involved departments and project teams. The activities of the Service Implementation Team are the implementation of future releases, service enhancements and the introduction to the identification of dependencies to other projects. The team is also responsible for organizing the management decisions for the introduction of production and also organizes the project launch weekend. The roles and responsibilities handled by me in this project are:

• Planning and preparing project meetings and creating protocols.

• Support in the maintenance of project plans and issue lists.

• Support in the preparation of status reports and presentation.

• Assistance in answering ad hoc information requests. Duration: April 2018 to October 2018

Designation: Key Account Manager Student Assistant Group Client Key Account Management Clearing team is a central interface among exchange participants, third-party providers and numerous specialist departments along Deutsche Börse Group's value chain. The roles and responsibilities handled by me in this project are:

• Creation of presentations and decision templates for clients and the Eurex Clearing AG management.

• Support the formation of a new team in Group Client Key Account Management Clearing.

• Support at Customer consultation regarding admission to Eurex Clearing (e.g. analysis of corporate structures, explaining and demanding registration documents, etc.)

• Assistance at Analysis and optimization of internal processes. Company: TEMPLETON & PARTNERS LIMITED

Duration: August 2017 to December 2017

Designation: Recruitment Consultant

Templeton & Partners is a recruitment agency, which has been established for 20 years and provide IT consultants to large organizations in all sectors from our offices in London, Amsterdam, Frankfurt and Shanghai. The roles and responsibilities are diverse and demanding which are as follows:

• Developing a good understanding of client companies i.e., their industry, what they do, their work culture and environment.

• Using social media to advertise positions, attract candidates and build relationships.

• Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client.

• Requesting references and checking the suitability of applicants before submitting their details to the client.

• Preparing CV's and correspondence to forward to clients regarding suitable applicants.

• Organizing interviews for candidates as requested by the client.

• Negotiating pay and salary rates and finalizing arrangements between client and candidates. Company: CGI GROUP INC.

Duration: June 2014 to March 2017

Designation: Software Engineer (Quality Analyst)

CGI Group Inc. (Consultants to Government and Industries or "Conseillers en gestion et informatique”) is a Canadian global information technology consulting, systems integration, outsourcing, and solutions company headquartered in Montreal, Quebec, Canada. AON PROJECT:

AON is a reinsurance project which is UK’s largest insurance broker and provider of risk management services. It started in August 2004. Aon is a global leader in Risk management products and solutions, Insurance and reinsurance brokerage, Human capital and management consulting, Captive management and Specialty insurance underwriting. They provide the Application development, support and testing services. Aon has been named repeatedly as the world’s best broker and best insurance intermediary.

• Involved in MOSS (SharePoint) Administration.

• Gather business requirements for the requirements management process.

• Create and execute manual test cases/scenarios.

• Have conducted Process Reviews/Audits like AD Validations and PRVV Audits related to different applications.

• Managing and keeping track of the Audit Findings Tracker Report for all the AD validations and PRVV audits conducted.

• Conducted and supported regular KYC Reviews according to rules and regulations and involved in inquiries regarding KYC processes.

• Involved in Data collection, measurement and analysis for various QA activities like R-Beam, Major WR's Defects and SDR graph, Skill Set and Training Plan, etc.

• Managing Compliments and Complaints sheet activities for the project.

• Involved in Service Metrics and KPI’s Implementation.

• Conducting Process Compliance Reviews for various QA activities like Pending CSS surveys, Best Practices and Lessons Learnt Documents, R-Beam, etc.

• Involved in conducting Ticket Quality Audits (TQA) for various incidents.

• Provided L2 support for Third Party application, which involved incident prioritization, break fix activities, direct Interaction with the Business users.

• Involved in Change Management team and supported Request for Change (RFC) process in ServiceNow.

• Involved in liaising between the Customer and the Vendor. EDUCATION:

2017–Present M.Sc. in High Integrity Systems

Frankfurt University of Applied Sciences, Frankfurt (Germany) 2009–2013 BE in Telecommunication Engineering

P.E.S. Institute of Technology, Bangalore (India)

2007–2009 Pre-University College (12th Standard)

Deeksha Center for Learning PUC, Bangalore (India) 1995–2007 Indian Certificate of Secondary Education (10th Standard) Baldwin Girls High School, Bangalore (India)

TECHNICAL SKILLS:

• SharePoint Administration.

• Jira and Alfresco.

• Project preparation and planning.

• Project management methods and tools.

• Knowledge of ServiceNow tool.

• Management Skills are Metrics Analysis, Process Reviews, KPI Implementation and Quality Audits.

• MS Office skills (MS Excel, MS Word, MS PowerPoint, MS Outlook).

• Knowledge of Software development processes (Software development life cycle- SDLC).

• Programming languages known: C, C++, JAVA, SQL, R. PERSONAL SKILLS:

• Foreign languages known are: English (native - C2) and German (intermediate level – A2)

• Excellent verbal and written communication skills both in an office environment and with external stakeholders.

• Experienced at giving presentations to large audiences.

• Good organisational skills gained as a coordinator for an event in PESIT University.

• Leadership (responsible for a team of 5 people)

CERTIFICATIONS:

• TALLY ERP 9

• ITIL v3

AWARDS:

• Received “Best Performance” award in CGI Company for excellence at work.

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