Customer Service Data Entry
Resume:
Diana Hart
Calgary, AB
adcq8b@r.postjobfree.com
Receptionist/Office Administrator/Public Relations Officer
WORK EXPERIENCE
Office Administrator
The Hallman Group - Calgary, AB
August 01, 2019 to March 2020
Operated the administration and customer services for the multi-purpose offices on our floor.
Operated a multi-service phone line which worked through the computer system of the Hallman Group.
In charge of DHL and Loomis Courier
In charge of maintenance, security, mail, ordering office supplies and furniture.
Maintained copy machine, it’s supplies and repairs.
Gave tours of the building and explained the layout for potential tenants.
Organised social events.
Customer Service Officer
Simons Store - Calgary, AB
February 2017 to June 2018
Preparing the beginning and end of day deposits -Preparing cash bags for floats for 35 registers Problem solving and handling complaints diplomatically and pro-actively
Answering all customer service in-store and out-of-store (phone or in person)
Retail and café assistance when needed on the floors
Cashier and Customer Service training for new hires
Event planning for store sales, charity events, holidays
Transfers and receiving of merchandise from small to very large quantities
FedEx daily shipments and documentation of shipments
Daily filing -Scanning -Accepting job applications for all departments
Scheduling appointments and arranging meetings for department supervisors and staff on-site
Addressing daily emails
Ordering supplies for Simons Store, from cleaning supplies to cash register ribbon -Vault and safe security -Loss and theft documentation and protocol
Dealing with tradespeople
Scanning
Accepting job applications for all departments
Scheduling appointments and arranging meetings for department supervisors and staff on-site
Addressing daily emails
Ordering supplies for Simons Store, from cleaning supplies to cash register ribbon
Vault and safe security
Loss and theft documentation and protocol
Published Author
September 2001 to Present
National best seller (Under the Mat, non-fiction)
Multi award-winning author of fictional trilogy Cauliflower Heart
Proof-reading, copy-writing, editing, drawing, and contract-writing
Office Administrator
Aveda Energy and Transportation - Calgary, AB
January 2016 to July 2016
Managing the main reception desk
Updating information for Accounts Receiving; making bank deposits
Making travel arrangements for the CFO (Calgary) and CEO (Houston)
Event Planning -WHMIS Certified
In charge of supplies, mail, maintenance of office equipment, parking stall appointments
Baker's Assistant
Brulee Bakery - Calgary, AB
November 2013 to May 2014
Preparing, baking, packaging and selling fine French desserts and patisseries
Cleaning and seasonal decorating lobby/street-front façade
Reconciling cash at opening and closing of shop, opening/closing the shop
Front counter operations, ordering inventory for kitchen/front counter
Licensed Real Estate Agent
Van Wert and Associates - Tampa, FL
July 2010 to August 2012
Contract writing, listing and selling residential properties, including short sales and foreclosures
Presenting open house, customer service, mailing and receiving documents, data entry
Preparing coffee and food order runs for realtors in the brokerage offices
Assisting in house cleaning and staging, typing reports and data entry on prospects
Coordinating appointments between clients, homeowners and realtors
Personal Trainer and Fitness Instructor
Self-managed - Calgary, AB
May 2009 to Present
Fitness Certified in Optimal Performance Training founded on the Optimum Performance Training model.
Understanding the comprehensive knowledge of human movement and functional anatomy and program design for training clients
Experience and knowledge to provide clients with a consistent training experience
Help clients to reduce injuries, while also helping them to overcome challenges that impede their well-being.
Licensed Realtor
First Place Realty - Calgary, AB
September 2004 to July 2008
Contract writing, listing and selling residential properties, including short sales and foreclosures
Presenting open house, customer service, mailing and receiving documents, data entry
Preparing coffee and food order runs for realtors in the brokerage offices
Assisting in house cleaning and staging, typing reports and data entry on prospects
Coordinating appointments between clients, homeowners and realtors
EDUCATION
Diploma in Oil and Gas Office Administration
Reeves College - Calgary, AB
February 2015 to January 2016
Licensed Real Estate Sales Associate in the Greater Florida Region
Bob Hogue Real Estate School - Saint Petersburg, FL
July 2010 – September 2010
Licensed Real Estate Sales Associate RECA, CREB, AREA
Mount Royal College – Calgary, AB
May 2004 – July 2008
Certification in Essay Writing in English
Mount Royal College - Calgary, AB
January 2003 to March 2003
BA in Canadian Literature in Education
University of Calgary - Calgary, AB
September 1982 to April 1985
Diploma in Office Administration in Office Administration
Columbia College - Calgary, AB
September 1997 to June 1998
SKILLS
Typing (10+ years)
60 wpm (10+ years)
Access (3 years)
Excel (3 years)
Microsoft office (4 years)
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