Milton Morales

*** ***** ******, ********, ** ***26

adcq6l@r.postjobfree.com

201-***-****

Objectives

To secure a responsible career opportunity with an organization that will utilize my skills to benefit mutual growth and success.

Qualifications

Good Communication and customer service skills

Dedicated and meticulous: Able to exceed both external and internal customer expectations

Extremely motivated and flexible team contributor

Proficient in computer applications and Microsoft Office products

Excellent understanding of collections and finance industry’s systems, policies and processes

Ability to implement, monitor, and enforce corporate financial policies and procedures

Good Leadership Skills: Self-motivated and Good Motivator

Exceptional in developing and implementing collection strategies to maximize returns

Fluent in both English and Spanish

Experience

Director of Operations

Sunset Mediation - Ridgefield, NJ

May 2015 to Present

Providing guidance, leadership, and support to the sales floor, and collection floor for Sunset Mediation, which also includes project management and employee development.

I have Implemented systems and processes to improve efficiency, meet quotas, and surpass goals.

I oversee all budgets for leads, payroll, sub-contracting agencies etc. I have created and implemented strategic business plans for profitable growth,

increasing revenue by 65% from project negotiations and various portfolios.

Successfully have also resolved employment turn-over by 80% through creating incentive and training programs.

Kehoe Financial Group

Floor Supervisor

February 2013- March 2015

Responsible for maintenance & service on various portfolios of consumer, & commercial accounts. Entails collections, customer service & credit reconciliation. Reviewing collectors queues, second voicing and closing on some collection calls for collectors, updating and maintaining reports. I also lead team to attain collection goals set by clients and also dealt with clients both established and prospective .

Kramer and Associates/Receivable Management, Hackensack, NJ

Collection Floor Supervisor August 2009– October 2013

Lead and manage the day to day activities of the Collections Team.

Motivate and train subordinates; to meet company’s targets, objectives and goals.

Evaluate and appraise performance of Team members and provide counseling and guidance.

Prepare monthly target statistics and prepare Team reports.

Monitor accounts for delinquency and make daily collection calls, follow-up to obtain payments.

Responsibilities included contacting holders (commercial or consumer) of delinquent accounts and collecting payment or working out a schedule of repayment.

Responsible for resolving conflict or resistance from a customer (commercial or consumer) of delinquent accounts and collecting payment or working out a schedule of repayment.

Aramark, East Rutherford, NJ

Manager May 2005 – October 2009

Supervised and provided support for concession stand crews before, during and after events.

Responsible for ordering, inventory

Maintenance and cash counting of all registers and personnel.

Law office of Bronson, Crawley & Bergman, Fort Lee, NJ

Head collector September 2004 – May 2008

Collected outstanding debts both legal and consumer

Participated in Assistant manager training

Data entry

Maintained regular follow ups on debt accounts on regular basis.

References Furnished Upon Request

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