Kristen A. Smathers, PHR

**** ***** ****** *****

Charlotte, NC 28210

adcq53@r.postjobfree.com

Cellular Phone: 704-***-****

Education

Clemson University, Master of Human Resource Development, Anticipated 12/2022

Indiana University of Pennsylvania AACSB Accredited, Bachelor of Science, Business Marketing 12/2002

oAchieved Dean's List recognition

oMember of the Student Marketing Association at IUP

Professional Human Resources Certificate (PHR) 2016+

CPCC Human Resources Certificate 2013

The Employers Association – Employment Law Certificate Series 2016

Charlotte Area Society for Human Resources Management (CASHRM) – 2015+ Member

Toastmasters – 2018 Chapter President

Work Experience

PMMC – Preferred Medical Marketing Corp. 1/2015-Present

HR Recruiting Generalist

PMMC offers revenue cycle software solutions to hospitals across the country. Corporate and college recruiting using LinkedIn and candidate testing sources. HR functions; onboarding, internal transfers, employee relations, handbook/policy/job description reviews, org and seating charts, training and mentor pairing, benefits, scheduling, FMLA, etc. Also, SOC II Audit responsibilities, SharePoint admin, HIPAA training admin, Benefits and 401k admin, exit interviews, University Recruiting events and Panel Presenter, Chairperson of the team building committee.

Increased Employee Diversity from 8.3% in 2015 to 24.4% in 2019

Increased Employee Headcount by 50% from 2015 – 2019

Internal Teams hit numerous company production records

Increased headcount of advanced degreed employees

2018 – Set company record for number of hires in a year – 25

2018 – Core Values Award - Show Initiative and Doing the Right Thing

2017-2018 – Chartered Corporate Toastmasters Club

2017 – Set company record for number of hires in a year – 17

TalentBridge Charlotte, NC 7/2012 –1/2015

Medical Staffing Manager

Staffing and recruiting medical billing customer service professionals in a healthcare/pharmaceutical environment including, sourcing, screening, posting, interviewing, and coaching candidates. Employee relations; payroll, performance and attendance management, as well as retention initiatives. Schedule and coordinate hiring events. Managed Carolinas Healthcare System and Lash Group accounts. Building high-performance teams; pairing quality with quantity.

2014—Lead a team of 4 recruiters to interview 800-1100 candidates in house, 500 onsite, and 200 hires on 4 days.

2013—Lead a team of 4 recruiters to interview 600 candidates in house, 300 onsite, and 150 candidates started on a single day.

2013 -- Outstanding Recruitment Achievement Award – Company Record

2012—Lead a team of 3 recruiters to interview 350 candidates in house, 180 onsite interviews, and 80 new hires.

New Hope Treatment Centers, Rock Hill, SC 8/2008-7/2012

HR Staffing Supervisor

Recruiting and Staffing Residential Counselors for 450 employee facility, census driven bed management, manage 70+ pool employees, reduced biweekly overtime average from 600 to 150 hours, pioneered the internal centralized staffing department, built and implemented API software for the facility, FTE and overtime reporting, employee relations, training and compliance credentialing, promotions/demotions/internal transfers, develop, implement and enforce company policies, revisions to employee handbook, approve/deny PTO, facilitate quarterly meetings, attend career fairs, cold calls, assist with biannual benefits enrollment fairs, interview/screen candidate, negotiate salaries, formal job offers, orientation training, API training, create mass email campaigns, work in coordination with education, nursing and transport departments, etc.

2011— streamlined staff titles and status to maximize patient care

2010 –API Software Implementation

Cumberland Therapy Services, Charlotte, NC 2007-2008

Executive Recruiter/Staffing Coordinator

Recruiting and Staffing Physical Therapists, Occupational Therapists, and Speech Language Pathologists. Build and maintain relationships with employees, schools, hospitals, skilled nursing facilities, cold call, interview/screen candidate, verify credentials, negotiate salaries, create mass email campaigns, etc.

General Healthcare Resources, Plymouth Meeting, PA 1/2007 – 9/2007

DE/PA Executive Recruiter/Staffing Coordinator

Recruiting and Staffing Physical Therapists, Occupational Therapists, and Speech Language Pathologists. Increased the number of therapists on billing from 33 to 63. Build and maintain relationships with hospitals, skilled nursing facilities, create mass mailings and emailing campaigns throughout Delaware and Pennsylvania territory.

Competencies

All Windows programs from 1993+ including Excel, Access, LinkedIn, PowerPoint, SharePoint, FrontPage, ACT, API, Bullhorn, TSS, PCR, Fieldglass, Akken, Go4, Kolbe Assessments, Pruvit Assessments, Asher Sales Strategy Assessment tools, SAP Litmos, BLS, Careerbuilder, Cisco, LinkedIN, E-Verify, Indeed, KnowBe4, Paylocity, ZipRecruiter, WageWorks, Verified Credentials, TimeOut, basic html, internet capabilities.

Excellent oral and written communication skills, including public speaking, the ability to negotiate to consensus

2 years of formal Sandler Sales Training

Volunteer

Panel Discussion Leader at UNCC 2019

Toastmasters – 2017 +

Ronald McDonald House -2015 +

YMCA Adult Volleyball Captain – 2015 +

Wilderness First Aid Certified - June 2018

CPR Certified – June 2018

YMCA Youth Volleyball Coach – Spring 2018

Daniel Stowe Botanical Garden – Summer 2012

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