Mpanwa T. Perpetua, (PMP #*******)

Address: ** ******* *****, ***** ******. Chisipite,Harare, Zimbabwe

Mobile Number: +263-***-***-***/+263-***-***-***

Email: adcq41@r.postjobfree.com

National ID 63-1185953M15

Skype: pmpanwa

Profile

A seasoned Telecommunications Engineer with over twelve years working experience in ICT, Telecommunications and Data services provision. I have worked for the top blue-chip Telecommunications company in Zimbabwe during which time I was involved primarily in new technologies roll-out as well as Product Management and implementation. I was involved extensively in stakeholder engagement and stakeholder management. I am currently working as the ICT and Digital Strategy Executive for the second largest Investment Fund in Zimbabwe, valued at over USD$1.3Billion.

Major Attributes and Projects that I have been directly involved in.

PMP Certified Professional and Member of Project Management Institute (PMI).

Combine technical expertise with strong business acumen and operational understanding ensuring all technical strategies and activities align with corporate goals.

Hands on deployment of large-scale Telecommunications projects, networks, and infrastructure—from initial planning and development to implementation and enhancements.

Proven team leader adept at building and motivating diverse technical teams to achieve outstanding results and complete projects on time and within budget.

Passionate Engineer who enjoys the evolution of the ICT space and being involved in the testing of the new technologies and their implementation.

Seasoned Project Manager who has developed Project Management Frameworks for Institutions as well as sitting on the PMI Zimbabwe Chapter Board for Project Management.

Qualifications

Project Management Professional Certification (PMP) PMI, USA

Executive Master of Business Administration (EMBA) Africa University, Zimbabwe

B. Engineering Hon Degree in Electronic Engineering NUST, Zimbabwe

Professional Membership

Member of IEEE

Member of ZIE/WIE

Member of IET

Member of IITPSA

Professional Experience

National Social Security Authority

ICT & Digital Strategy Executive

August 2017 to Present

The National Social Security Authority of Zimbabwe is a statutory body, which was established to ensure social protection through retirement benefits and workers compensation to Zimbabweans. The Authority is currently the second largest institutional investor in Zimbabwe, with an investment portfolio valued at over US$1.2 billion and holds the second largest national personal information database used for statistical analysis.

Summary of Job Function

The role revolves around the provision of ICT strategic leadership and provision of expert advice to the Authority’s Executive team and Board of Directors. The Authority's values are centered on Ubuntu, Excellent service delivery and Innovation. All these with a thrust that revolves around social solidarity and NSSA’s inherent mandate to ensure the same to employees when they become incapacitated. ICT plays a pivotal role in ensuring innovative strategies and technological enhancements are employed in the Authority’s business processes and through a culture of continuous improvement and high performance. The ultimate, being to create a Digital workforce that is agile, mobile and uses the most appropriate technology to support efficient service delivery. My team and I aim to provide e-services in a user-friendly manner and in an inclusive way as that preferred by the private sector all these hinging on a “fit for purpose integrated ICT system”. The Authority hosts a key referral data set used for legislative decision making in so far as issues to do with pensioners are concerned hence the application of efficient data analytics through Business Intelligence platforms such as Microsoft Dynamics and others.

Roles and Responsibilities

Responsible for formulation and execution of the Authority’s ICT and Digital strategy

Overall leadership to the ICT team

ICT expert advice to the NSSA Executive Management and Board.

Preparing divisional budgets and manage ICT costs optimally.

Key Achievements

Implemented the NSSA Microsoft Office suite adoption including office 365, Teams, SharePoint, MS Project for over 900 members.

Implemented the NSSA contact centre which doubles up as the NSSA information centre. The contact centre has improved NSSA’s service delivery rating by 15% to date.

Implemented the NSSA SAP system with the vendor Twenty Third Century Systems.

Deployed the NSSA informal Sector Scheme USSD and online registration portals which enable “registration and payment anywhere” for enhanced convenience

Telweb Consultancy Zimbabwe –

Managing Consultant

February 2016 to August 2017

Summary of Job Function

My Primary role as the Managing Consultant is to oversee all operations and business activities to ensure that they produce the desired results and are consistent with the overall strategy and mission of Telweb Consultancy. I lead the team in successful initiation, planning, design, execution, monitoring, controlling and closure of all Telweb Consultancy projects including Business planning and budgeting and team financial management and control.

Roles and Responsibilities

Working with the business development and product management teams, while effectively handling requirements elicitation and analysis.

Coordinating the scoping of technical solutions and proposals for our various Fibre to the Home clients, Direct Internet Access Clients and Hosted backup solutions.

Designing Voice Over Internet (VOIP) solutions, IP-PBX configurations and integration with Analogue PBXs

Deployment and configuration of corporate Virtual Private Networks (VPNs) for inter-branch Data and Value-added services communication.

Preparing project budgets for Fibre projects and equipment capex acquisitions while managing multiple projects simultaneously

Key Achievements

deployed Call centres for Airlines and emergency response facilities using a VOIP telephony system cutting telephony costs by 35%.

Deployed DR sites and Data centres for clients.

Worked with 2 local universities to set up Campus Wide WIFI solutions using Ruckus Technology.

Managed the $800k UNDP rural data/internet sponsored connectivity projects

Guided the design and implementation of a $30k Antivirus Solution and system/network monitoring for a Mine.

Introduced several project management processes such as, task management, Issue Management, time sheet management, project lifecycle management and change management based on PMI guidelines to clients we were consulting for.

Liquid Telecom Zimbabwe –

Product Manager

June 2013- Feb 2016

Liquid Telecom Zimbabwe is an arm of Liquid Telecom International, the leading independent data, voice and IP provider in Eastern, Central and Southern Africa. Liquid Telecom offers high speed Internet connections, broadband mobility, WiFi, and broadband satellite services to individuals and corporate organizations. It’s the largest Broadband provider in Zimbabwe.

Summary of Job Function

The role is concerned with the management and implementation of the full product Lifecycle of the telecommunications products as the arise on the market(WiFi,VoIP,Digital Workforce).

•Developing and managing the entire product life cycle from strategic planning to tactical and technical implementation.

•Provide systems perspective and expertise for Wi-Fi, Cellular Wireless products, services & E2E solutions.

•Offered expertise to provide systems perspective and expertise for Wi-Fi vendor products (e.g. Ruckus, Aruba and Ubiquiti), Cellular Wireless & services & E2E solutions

•Responsible for advanced enterprise wireless LAN administration and design, mesh networks, and point-to-point and point-to-multipoint topologies.

•Ensuring that all the Liquid Installed WIFI equipment was Type Approved by the regulatory board and Standards Industry Organizations.

•Lead in the WIFI roaming technical designs with other Wireless Internet Service Providers (WiSPr).

•Team lead in the configuration and deployment of the Core WIFI network components such as the AAA, the WIFI gateway and billing platforms.

•Assisted Commercial teams come up with correct marketing and advertising materials that depicted the actual performance of the Liquid WiFi solution.

Key achievements:

•Successfully coordinated the implementation of a robust WIFI network in Zimbabwe and Zambia during the 20th UNWTO General Assembly held in Victoria Falls in August 2013.

•Led the rollout of 3G OFFLOAD on WIFI project with a CAPEX spend of US$12Million, which is being rolled out for Econet Wireless Zimbabwe an MNO and that saw total revenue generation of $500k in the first 6 months of launch.

•Led the implementation of in-home WIFI through the use of customer premise equipment based on Gpon technology. Successfully launched in 25 suburbs in Zimbabwe’s capital city Harare.

•Successfully implemented a pilot online communication for Comair and Air Zimbabwe at the Harare International Airport as Managed WiFi offerings, service has now been extended to 5 more Airlines used by airlines for signalling by pilots.

•Managed the rollout of $1,5Million WIFI network for Kenya Central Bank (KCB) through Liquid Telecom Kenya.

•Annually reduced consulting costs(contractors) by $380K by managing project cost-reduction initiatives, including optimizing expenditures to enhance internal team optimization and support capabilities.

•Implemented roaming partnerships with BT-London and IPASS based on HS2.0.

Liquid Telecom Zimbabwe –

NETWORK PLANNING ENGINEER

January 2011 to May 2013.

Roles and Responsibilities: -

•Planned, designed and managed IP network Architecture

•WiFi network IP plan using Zone Planner software and other Network Planning Tools.

•Conducting site surveys with Fibre Backhaul contractors

•Working with implementation Engineers in rolling out the sites Access and Backhaul solutions.

•Oversaw network capacity and proactively identified, designed, and budgeting required network augments.

•Supervised and administered contractors (civil works, structured cabling).

•Selected and recommended vendors for the supply of network infrastructure.

Key Achievements

•Designed the RFP and RFQ for the first Mobile Data Offload Proposals in Zimbabwe

•Worked with vendors in choosing the appropriate solution for 3G Mobile Data Offload on WiFi.

•Organised training for the entire WIFI project team engineers

•Led the drive tests team in doing surveys for possible WIFI sites

•Led the team in designing the WIFI Offload solution

•Supervised the vendors in the roll-out of the WIFI sites

•Conducted Acceptance tests with vendors per site

ECOWEB ZIMBABWE (100% Liquid Telecom Zimbabwe subsidiary) –

ASSISTANT NETWORK ENGINEER

January 2008 to December 2010.

Ecoweb Zimbabwe is a C Class corporation incorporated in Zimbabwe in 1995 formerly Data Control Systems, and is the leading Internet service provider in Zimbabwe. It is was later acquired by Liquid Telecom Zimbabwe and boasts of the largest WiMAX (16d & 16e) infrastructure and largest customer base.

Roles and Responsibilities: -

•Designed customer solutions for internet connectivity

•Designed customer data solutions and proactively scoped the technical solutions required to address customer requirements, assesses customers met and unmet needs

•Configured and maintained GRE tunnels, IPsec VPNs, EasyVPN, SSLVPN, Citrix Access Gateways and Secure Gateways.

•Configuring Routing using OSPF and policy routing using route maps.

•Hardening Cisco devices – implementing IDS and IPS, Cisco IOS Firewall and AAA.

•Designed VoIP, Mobile WiMAX, Fixed WiMAX and WIFI solutions for customers (Pre-Sales and after Sales)

•Oversaw network capacity and proactively identified, designed, and budgeting required network augments.

Key achievements: -

•Designed the new organization-wide IT/IS systems and defined the IT/IS architecture with the guidance of the Network engineer.

• Administered Microsoft Windows servers and workstations. Performed server and security audits, system backup procedures, and recovery processes to support business continuity strategies.

•Instrumental in the Ecoweb customer base growth by introducing and implementing a robust network design.

•Assisted Account Managers to achieve targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported by delivering quality cost-effective network solutions.

•Appointed team member for Mobile WiMAX training in China and oversaw its successful company-wide roll out in Zimbabwe, then a new technology in the country.

SANDVIK MINING & CONSTRUCTION

Projects Engineer –Graduate Learner

June 2007 – February 2008

Reported to the Key Account Manager – North

Responsibilities: -

Planning and implementation of capital and special projects, machine audits, plant maintenance management, IT security system management, preparation of project proposals.

Achievements: -

•Masterminded the successful completion of the Installation of an underground electric weighbridge at Shangani mine and the reconfiguration of a drill rigs (Solo 5-7F) so that it could match the Shangani mine tunnel specifications.

•Developed a cohesive strategy and operations plans for capital and special projects as assigned and guided by the Key account Manager.

**References available upon request

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