Sales Representative Customer Service

Professional Sales Representative

Qualifications Profile

Highly motivated, performance-focused, and results-driven professional with well-rounded experience in sales coupled with strong background in customer service within the pharmaceutical settings. Seeking a position that will utilize my skills and offer an opportunity for continued professional growth. Equipped with impeccable business acumen in sourcing potential clients and developing effective sales strategies to drive company toward growth and profit gains. Adept at identifying key opportunities, addressing complex issues, and providing appropriate solutions and decisions to ensure consistent improvement of productivity and customer satisfaction. Recognized for integrity and unparalleled work ethic in continually striving to gain information surrounding products and marketplace for highest level of product knowledge.

Areas of Expertise

Strategic Planning and Implementation Budget Administration Program Development Networking

Product Selling and Promotion Customer Needs Assessment Sales Growth Client Relations

Relevant Experience

GlaxoSmithKline, Research Triangle Park (RTP), NC

Senior Executive Sales Representative 1997–2014

Capitalized on industry expertise in creating and executing the following:

Strategic business plans for the therapeutic portfolio with targeted specialists, hospitals, and allied healthcare professionals

Unique customer-focused initiatives to build GSK advocacy and drive incremental sales growth

Ensured coordination of speaker programs to maximize opportunities

Exemplified competency in achieving and surpassing sales goals through close collaboration with the team

Performed the allocation of appropriate face-to-face selling time to ensure optimal business results

Carried out the appropriate management of territory budgets

Exemplified expertise in delivering exceptional customer value to both external and internal customers

Took charge of determining and meeting customer needs in a timely manner

Demonstrated strong interpersonal skills in developing productive relationships with key pulmonologists, allergists, internal medicine (IM) doctors, primary care physicians, pediatricians, nurse practitioners, and physician assistants

Communicated hospital policies and procedures as well as outpatient care with pulmonologists, as well as patient care in the respiratory arena with allergists, IM doctors, primary care physicians, pediatricians, nurse practitioners, and physician assistants

Held responsibility in organizing appointments and meeting with key influencers of formulary committee members to obtain access for new products

Work collaboratively with colleagues, in charge of interacting with pulmonologists, IM physicians, allergists and key general practice (GP), family medicine (FP) physicians to pioneer strategic programs and drive sales growth with general practice (GP) and family practice (FP) as well as nurse practitioners and physician assistants

Carried out the discussion of respiratory care with any office staff that has an impact on patient care

Key Achievement:

Received the President's Club Award in recognition for attaining sales quota and continually ranked among top performers

Other Experience

Coldwell Banker Associated Brokers Realty, Murrieta, CA

Realtor 2015–Present

Won the Rookie of the Year Award for excellent performance

Education

Bachelor of Science in Business Administration/Marketing

California State University San Bernardino University Village, San Bernardino, CA

Contact this candidate