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Office Manager

Location:
Ernakulam, Kerala, India
Salary:
50000 per month
Posted:
April 10, 2020

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Resume:

* * * * *

JOSE TOMY M

Mannuthy House

P.O.jubilee mission, Nellikkunnu, Kura, Pax Street,

Thrissur District-680005

Kerala, India.

adcq1d@r.postjobfree.com

adcq1d@r.postjobfree.com +91-974*******

Objective

· To implement my knowledge satisfactorily to my superiors and to handle a responsible and challenging role in a dynamic organization like yours, so that all my technical, logical, leadership and management skills can be exercised to improve the firm's expansion and long-term viability.

Academic Qualification

Name of the

Degree

Year Institution University/Board Percentage/SGPA

M.TECH

(THERMAL)

2018(Pursuing) KARUNYA INSTITUTE

OF TECHNOLOGY AND

SCIENCES,

COIMBATORE.

DEEMED TO BE

UNIVERSITY

8.56(First Sem)

8.56(Secnd Sem)

8.38(Third Sem)

B.TECH

(AUTOMOBILE)

2014 SCMS SCHOOL OF

ENGINEERING AND

TECHNOLOGY,KERALA

MAHTMA GANDHI

UNIVERSITY

6.86

SECONDARY SCHOOL 2010 CHALDEAN SYRIAN

HSS

THRISSUR,KERALA

KERALA STATE

HIGHER SECONDARY

BOARD

90

SENIOR SCHOOL 2008 CMS HSS

THRISSUR,KERALA

KERALA STATE

BOARD

86

Profile Summary

A creative professional with zeal to make a winning career in automobile industry.

Possess a flair of working hard and contributing towards achievement of organizational goals.

Familiar with:

o Basic processes that helps to achieve customer satisfaction in an after sales section.

Endowed with a passion to build a successive career in automobile industry.

Ability to evaluate and interpret unique problems,with a combination of training experience and logical thinking to find right solution.

An effective communicator with a strong analytical,leadership,logical thinking & problem solving abilities.

B. Tech Project

AUTOMATIC TYRE INFLATION SYSTEM

Abstract: This project will discuss the design and construction of a system that makes pressure adjustments to the tyre separately through the use of a user control interface. The system consists of a centralized air compressor, a reservoir storage tank and solenoid valves to control the direction of air flow.

Scope: The system can be incorporated with wheel mounted sensors to read the pressure of the tyre. 2 P a g e

M. Tech Projects

NUMERICAL ANALYSIS OF THE CONVECTIVE HEAT TRANSFER COEFFICIENT THROUGH AN ANODIZED TUBE UNDER TURBULENT FLOW

Abstract: The effect of Reynolds number, Heat Flux, Porosity, heat transfer coefficient for a fluid flowing through an anodized tube, is studied for various values for turbulent flow with the help of CFD. It was found that Heat transfer characteristics increases with increase in these parameters. Scope: This can used to design heat exchanger having maximum heat transfer coefficient.

HYDRODYNAMIC ANALYSIS OF TURBINE BLADE SUITABLE FOR 5 KW GENERATION Abstract: This project will discuss the effect of number of blades, chord length with different free stream velocity on the coefficient of lift and coefficient of drag. Scope: performance characteristic of turbine can be studied, hence more efficient turbine blade can be designed.

DESIGN AND DEVELOPMENT OF LOW SPEED VERTICAL WIND TUNNEL FOR DRAG FORCE MEASUREMENT OF LESS WEIGHT OBJECTS(ONGOING PROJECT)(IIT PALAKKAD) Abstract: Designing a comparatively low cost and a table top vertical wind tunnel which can be used for the drag force measurement of less weight objects. Basics of wind tunnel designing can be understand by this project.

Scope: It can be used to calibrate devices. Drag force measurement can be done for a less weight object.

Computer Proficiency

MS Office (Word, Excel, PowerPoint)

C Programming

ANSYS Fluent

Pro Engineer

Solidworks

Certifications & Trainings

Industrial Training at PINNACLE NISSAN,PINNACLE MOTORS PVT.LTD,TRICHUR,KERALA,INDIA

SERVICE ADVISOR training program by Kuttukaaran Institute for HRD.

Diploma in Heat And Ventilation Air Conditioning Designing.

5 days Inplant Training at Fluid Control Research Institute, Palakkad, Kerala.

Professional Experience

NIPPON TOYOTA, NIPPON MOTOR CORPORATION PVT.LTD,HEAD OFFICE- KALAMASSERY,ERNAKULAM, KERALA

WARRANTY- IN -CHARGE & FIX IT RIGHT CO-ORDINATOR (Sept’15 – Jun’18)

WARRANTY-IN-CHARGE

o Good Knowledge in Central Toyota Dealer Management System. o Verifying the vehicle history whether the certain part in vehicle is eligible for warranty replacement as per Terms and conditions forwarded by Toyota regional office.(Parent company- TOYOTA MOTOR CORPORATION,AICHI,JAPAN)

o Approving replacement of defective part under warranty after discussing with technical team whether the part failure is due to manufacturing defect or poormanworkmanship at production area.

o Job Order invoicing of the warranty replaced parts. 3 P a g e

o Submitting claims to regional office through dealer management system within minimum lead time.

o Storage of warranty replaced parts in racks in warranty room for a certain period instructed by regional office,that depicts the easy identification of part replacement month and week. o Dispatching of requested warranty replaced defective part to regional office within targeted no. of days.

o Settlement of goodwill claims by coordinating Customer Relation Department,Customer Service Manager,General Manager.

o Reimbursement of warranty replaced defective parts amount from regional office for a period of cycle 26th of N-1th month to the 25th of the Nth month. o Sending Free Maintance Service Coupon Card to the selling dealer when a vehicle reports in dealership for free service sold from amother dealer. o Submitting excellent KAIZEN(Continuous Improvement) to regional office through dealer management system.

o Preparing and submitting a detailed field information report to the Early Detection Early Remedy team of regional office for the field concerns reported in dealerahip with the help of technical team.

o Preparing and submitting reports to supplier for Originally Equiped tyre,battery which covers under warranty period as per warranty terms and conditions forwarded from regional office. o Sharing technical bulletins,service bulletins and recall campaign informations from regional office to the concerned dealership personnels.

FIX IT RIGHT COORDINATOR

o Familiarizing Key Performance Parameters to concerned dealership personnels that ensures the efficiency of a delaership.

o Monitoring the Key Performance Index of the N-1th day,that includes the rate of Express Maintance conversion,Express Maintance delivery rate,On Time Delivery,Same Day Delivery,Repeat Repair Rate.

o Analysing the root cause of parameters which is below the targeted rate and implementing a countermeasure to arrest the same which will be the conclusion of a discussion which includes customer service Manager,Front Office Team leader,Service Advisors,Job Controller and all other concerned personnels.

o Ensuring the Job Controller inspects the Job Order Quality and press Quality Gate 1 Pass stamp on Repair Order.

o Gurantee the presence of Quality Gate 2 pass stamp after fixing all the concerns from the technical side.

o Monitors the washing quality is upto the mark by checking visualized Quality Gate 3 records updated by Washing Inspector.

o Visualizing and monitoring of Quality Gates that helps to deliver the vehicle to customer upto the customer’s expectation.

o Observing the flaws in Quality Gates from the visualization and taking remedial measures to detain the same within targeted days.

o Auditing all the processes are carried out as per Go Head Instructions and Standard Operating Procedures forwarded by regional office.

Central Motor Works, Trichur, Kerala, India

Mechanic Trainee (Jan’15 – June’15)

o Support to General Technician in General Repair. 4 P a g e

Personal Details

Date of Birth : 08 April 1992

Marital Status : Single

Fathers Name : Tomy Jose M

Mother Name : Annie Tomy

Nationality : Indian

Passport Number : M2502854 (Valid up to: 22/09/2024) Driving License : 46/6121/2010 (Valid up to 06/07/2030 – Indian License) Languages Known : English(R/W/S), Hindi(R/W/S), Malayalam (R/W/S) and Tamil (S)

References

References can be provided on request.

Declaration

I hereby declare that the above furnished details & information is true through the best of my knowledge. 24/03/2020 Jose Tomy M

Trichur



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