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Back Office Manager

Location:
Lagos, Nigeria
Salary:
30k usd
Posted:
April 10, 2020

Contact this candidate

Resume:

OLUGA ABIODUN OLUWASEGUN

Road *, HS**, grenland estate, sangotedo,Ajah, Lagos Nigeria,

WW-h59, wisdom way enkay busstop sango-ota

Ogun State, Nigeria.

adcq14@r.postjobfree.com 080********, 080********,080********

CARRIER AIM:

A bright, talented, ambitious, self-motivated, confident and reliable Computer Engineer with extensive practical experience of working with computers networks,telecom equipments as well as resolving any support issues that are raised to the ICT or telecoms service desk. Possessing a proven ability to administer and control the operation, designing, configuration and maintenance of computer based information systems,base tranciever stations, data centre as well as having an eye for detail and able to multi-task under pressure. An excellent communicator that can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.

PERSONAL DETAIL

Date of Birth: December 26, 1984.

Gender: Male.

Marital Status: Married

State of Origin: OgunState

Nationality: Nigerian.

ACADEMICS QUALIFICATION

Federal University of Agriculture Abeokuta Ogun. Sept. 2004 – DEC 2010

B.sc Microbiology (Second class honors, lower division)

Diploma in Computer Engineering &Networking (FONT-IT) (Dec 2011)

Cisco Certified Network Associate (CCNA, (R&S) (Jan 2019).

Juniper Cloud Networks associate. (Jan 2019)

ITIL (In-View)

Cisco Certified Network Associate(Cyber OPS) (In-View)

SEMINAR / TRAININGS

Resource Person TECHPLUS 2016 Conference Eko hotels and suites Lagos (JULY 2016). Delegate, Women Arise Initiative conference, U,S Consulate conference center .(NOV 2015)

2 days IT training at African Circle Pollution Management Ltd Aug 17th -19th2015

Delegate at Nigeria Maritime Expo (NIMAREX) Conference 2015 July 6th- July 8th 2015

2 day Field Training at ABTL Terminal Apapa (IT dept) June 4th 2015.

2 day IT training at Niger dock Nigeria Ltd May 21st 2015

Delegate at Marine Workboat and Offshore Conference 2015 Abudarbi (UAE) Oct 2015

Delegate at Right to Peace and Safety Symposium, United Nations Information Center Nov 2015

KEY SKILLS AND COMPETENCIES

Creativity, coordination and Open minded

Ability to adapt and work in new environment.

Improving on existing standards of doing things.

Technical, Organizational and Interpersonal skills.

Proven ability to work in a team and enthusiasm to be continually learning.

Capable of working well under pressure and commitment to Team Work.

Working knowledge of windows server 3012 R2,2016, onprem AD and azure AD

Working knowledge of office 365 exchange,outlook, sjarepoint,onedrive and teams

Knowledge of cisco,mikrotik,Sophos devices as well as network Optimization and security.

Experience of managing multiple projects to tight deadlines.

Proven track record with use of network monitoring tools like PRTG,CACTI,AUTONOC.

Practical field experience of installing and configuring RF,MW antenaes,ubiquity & transcend radios

Troubleshooting systems and network, transmission engineering troubleshooting on swapping of sectors based on upgraded technology as well as DC power supply monitoring tool use

Hardware and Software Installation and Configuration of ALL BTS/DCM cabinet equipments

Computer Networking.,proficiency with vlans, vlan thrunking,IP routing etc

WORKING EXPERIENCE

NETCOMAFRICA LTD.

POSITION: NOC/DCM SUPPORT ENGR. (JULY 2017-JUNE 2019) Responsibilities:

Providing NOC support for field Engineers on all transmission related faults troubleshooting and installations as well as updating clients on status of each activities supported in instances of potential outages on client’s link

Configuring and installing various models and series of CISCO switches and routers to be deployed at both client end as well as our data centre using cisco IOS or putty interface.

Configuring and installing all models and series of mikrotik router boards at both client end and our data centre using Winbox configuration interface..

Responsible for resolving and managing data centre link down time related faults as well as forwarding escalation to the CORE of fibre partners if link resolution is outside Netcom jurisdiction.

Configuring interfaces,bridges,PPPs,IPv6,IP,MPLS,EIGRP.OSPF,RIP etc on both cisco and mikrotik routers/switch.

Co-installed Netcom data centre SNMP device for data centre temperature, humidity and power

Co-installed Netcom data cntre vertiv UPS integrated sytems with backup time of on hour

Co-created an auto backup sytem for all netcon data centre devices with documentation.

Co-designed DCM process and procedures implementation manuals

Co-Configured and deploying BWM (bandwith manager that supports 10g transmission.

Troubleshooting fibre transmission, packet drops using OTDR,power meters and E-analyzers

Configuring clients fibre partners Vlan trunks on cisco switch DIA 01-04 ports

Member of the team that performed a massive 10Gb upgrade on cisco edge router 6509 as well as cisco core router 7613 on the Netcom LGHQDCO1 centre.

Managing and resolving physical server error issues by power cycling, pinging and refreshing interface.

Managing and maintaining blade servers with VM as well as standalone servers

Hands-on experience working with Dell powerEdge R510,R710 series server, HP proliant ML310e Gen8 v2 servers and supermicro blade servers (both stand-alone and VMs).

Carrying out weekly backup manually on all Netcom DC devices)both cisco and mikrotik devices) using putty and winbox interfaces.

Creating login credentials for new clients added on Netcom network using cacti web app.

Monitoring traffic in and out as well as total traffic on cisco edge router 6509 sensor TE2/1 using PRTG web interface.

Provisioning new clients on the Netcom fibre or backbone links with acess control.

Identifying system falts and providing first line support on all faults on the Netcom Africa network in accordance with the Company’s standard operating procedure for fault escalation, management and resolution.

Creating tickets for network/client isssue and ensuring its tracked with other dept. till closure

Responds to all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Netcom\s best practice operating procedures.

Run daily and weekly management reports on network events and activities as well as tracking escalations.

Monitoring new customer network/link/circuits using cacti and autonoc monitoring tools

OMNICOMS SOLUTION: for HUAWEI TECHNOLOGIES SBC PROJET

TRANSMISSION SUPPORT ENGINEER (RF AND MW INSTALLATION ENGR) FEB 2017-MAY 2017)

Responsibilities

oResponsible for co-Installing, huawei RF antenaes on designated Airtel and Mtn projet sites and deploying baseband unit carrying extended expansion port technology (GTMU,WBBP cards for 2G,3Gnetworks respectively as well as troubleshooting theire wireless interface.

oCo- worked with back office engineers on data through put optimization, troubleshooting as well as restoration on selected BTS nodes of airtel and Mtn designated sites.

oPreparing site survey, MW and RF projet implementation manual at the end of each project

oResponsible for installing of microwave antenaes,ODUs and IDUs on same site using huawei RTN 905,905A series, configuring E1 signals, routing vlan for cascaded radios to new links and running scripts for integration

oResponsible for carrying out drive test on all huawei (Airtel project) in lagos and other regions and reporting to back office on systems monitoring

oResponsible for designing and implementing RF antene,MW antennae RRU,RTN,BBU and multisector swap projets on airtel sites in lagos and other regions

oTSS reporting and facility management, routers and switch control sytems monitoring with back office.

oResponsible for BTS cabinet and other component installations including, fibres,feeders and jumper cables using DWDM technologies with huawei RTN on 3G enabled sites.

oRunning feeders and jumper cables into BTS outdoor and indoor components as well as crimping RJ45 cables as well as preparing IF,fibre optics and BTS cabinet component that are terminated into the rectifier and DCDU

Bola Tinubu health and Diagnostics Centre (LASUTH lagos) Aug 2011 – Oct 2015

Role: (SYSTEM SUPPORT OFFICER)

Responsibilities:

Collaborative work with biomedical engineering department to configure laboratory equipment operating systems,database and files as well as detect and resolve technical problems associated with networking and system device, data centre management and troubleshooting

Deploy Software (MEDIDIAG) and associated peripherals used in diagnostics automation.

Training staffs on the use of the Hardware and (MEDIDIAG) Software.

Provide system software with a high level of first line support as well as operations to enhance effective service delivery at the customer service departments and other front desks.

Expertise technical knowledge on configuration and troubleshooting of wireless network within office framework aswell as out-of-office RF optimization supports

Setting up new users' accounts and profiles and dealing with password issues.

Compile RF support centre technical documentation, guidelines and procedures and ensure proper utilization and integration from back office

Pro-actively provide information to the staff team on the progress of outstanding support and compile reports on every RF/network related issues and reports to ISP

Assist with compiling, monitoring and assigning staffs to answer customer’s network issue

Manage the office multi-user computer network,

LM ERICSSON (Mtn managed services)

POSITION: Transmission Engineering support technician (APRIL-JULY-2011) Responsibilities:

Assisting Field Support Engineers on all transmission related faults troubleshooting and installations

Assisting to troubleshoot and resolve faults on Tellabs multiplexers (Tellabs 8600, 7100, 6300 series), using Ericsson DXX Intelligent Network Manager-Technology by Tellabs.

Troubleshooting and resolving faults on Traffic node radios, Mini Link Long hauls radios, Mini Link E radios, Marconi radios, using Ericsson network infrastructure called “SOEM” (Service on Element Manager). Carryinout tecncl it surveys n documentations.

.providing assistance as a field enginneer to the NOC, Ericsson BO Engineers, Microwave Support Team and TX Support team

REFEREES

Prof. (Mrs) Bankole.

Snr. Lecturer Federal University of Agriculture Abeokuta Ogun state.

080********.

Pastor Marvelous Adeshina

Director of Accounts Central Bank of Nigeria.(Ekiti Branch).

081********.



Contact this candidate