Enterprise Desktop Support

James W. Johnson Jr.

adcq11@r.postjobfree.com 954-***-****

Desktop Support III

To achieve meaningful employment with a company as Desktop support Technician. This will allow me to address and solve a company’s technical needs. By applying my experience in all areas of support and accomplishing deadline driven projects.

Areas of Expertise:

Microsoft Suite 2010 and 2013, 2016

Active Directory

System Center Configuration Manager

Microsoft Exchange server 2010

Windows 7

Windows 8

Windows 10

Servicenow

VNC

Remote Desktop

Symantec Endpoint Protection

Experience

Technical support specialist III/Implementation Specialist, Sheridan HealthCare, 2010- present

Evaluated new vendors to provide support printer support to the company’s corporate and remote offices.

Train corporate and remote users on various software.

Provides phone and desk side support for corporate and remote offices.

Diagnosed hardware and software related issues.

Prepared documentation as required for various processes.

Manage incident queue while balancing projects.

Gather requirements for new office buildouts.

Desktop Support(Contract), Office Depot, Boca Raton, Fl 2009-2010

Provided tier II support of 600 local and remote users.

Imaged laptops and desktops using SCCM.

Maintained the BES server and troubleshoot blackberry related issues.

Maintain hardware and software inventory.

Configured and deployed RSA hard and soft tokens.

Coordinates with Helpdesk and Network Operations staff as appropriate to determine and resolve client issues.

Sr. Desktop Support (Contract), Alliance Care, Boynton Beach, fl 2008-2009

Troubleshoot network connectivity issue.

Ensure all user comply with IS policies.

Create and deploy laptop images.

Configure and managed BES server and accounts.

Troubleshoot Blackberry and Palm Treo devices.

Purchase and deploy cell phones.

Manage assigned projects while keeping up with day to day helpdesk tickets.

Perform nightly backups.

Desktop Support, Dayjet Corporation, Boca Raton, FL 2007-2008

Troubleshoot network connectivity issue.

Provide phone support for 300 corporate and remote users.

Create and deploy laptop images using Ghost.

Troubleshoot printer and hardware issues.

Create documentation for varies processes.

Train users and support staff on changes to process and software.

Configure new user accounts and email accounts.

Manager of IT Support Services, United States Navy, Norfolk, VA 2001-2007

Managed 21 personnel.

Troubleshoot network related issues.

Ensured all user comply with IS polices.

Trained the support staff on technical and customer services practices.

Conducting nightly backups using Symantec.

Created new user accounts and trained user’s on how to use the network resources.

Education

Kempsville High School 1996-2000 Diploma

Information Systems “A” 2001-2001 Information Systems Tech Certificate

University of Central Texas 2005-2006 No degree

Devry University BS Technical Management

References

Available upon Request.

Contact this candidate