Engineer Quality

Profile Summary

Achievement-driven professional with qualitative experience of 15 years

A keen strategist & thorough implementer with capabilities in delivery management focusing on maximizing customer satisfaction, process compliance and quality A strong and hands-on personality with diversity of experience across the spectrum of IT Services and IT Enabled services in various dimensions like technology / domain / services / geography A strategist & flawless implementer focusing on business value delivered, customer delight, process compliance and quality of deliverables with capability to handle challenging situations Rich & qualitative experience in Quality Assurance Functions across Audits, Metrics, Reviews and Facilitation In-depth knowledge of ISO 9001, ISO 14001, ISO 45001, CMMI-DEV (Level 3), CMMI –SVC, SAFe Agile Knowledge of CMMI Level 5, ISO 27001 and Statistical Techniques Excellence in mapping client’s requirements, designing customized solutions; strong Customer Centric Approach & motivated to deliver quality results

Forward-focused Relationship Manager with expertise in concepts of end-to-end project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management A person with thought leadership, entrepreneurial mindset working with top management in evolving strategy, infusing new ideas, driving change, and taking enterprise system performance / capability / productivity to the next level Core Competencies

Delivery Excellence Strategy Planning Project Management Knowledge Transfer Stakeholder Management Audit & Compliances IMS (QHSE) Root Cause Analysis Thought Leadership

Career Timeline

Work Experience

Senior Associate – Delivery Excellence, Cognizant Technology Solutions, Bengaluru Jun’16 – Aug’19 Key Result Areas:

Assisted in selecting suitable life cycle processes for project execution as per the project situation Implemented & adopted management systems across the account & BU level projects Defined/refine new processes for the services to be delivered by the project Spearheaded entire gamut of life-cycle operations entailing planning and tracking, configuration and change control mechanisms and knowledge management

Implemented best practices across assigned portfolio leveraging Know Hub / DE Repositories Conceptualized initiatives and provided effective solutions based on insights RAJASEKARAN N

Senior Professional

Acknowledged for strengthening companies to lead in highly competitive situations, targeting assignments in Process Consultancy / Quality Assurance with an organisation of high repute

adcpzl@r.postjobfree.com +971*********

Dec’13 – Jun’16

Senior Engineer –

Process Excellence,

HARMAN Connected

Services, Bengaluru

Jun’16 – Aug’19

Senior Associate –

Delivery Excellence,

Cognizant Technology

Solutions, Bengaluru

Jan’08 – Sep’08

Executive – Systems &

Audit, Karle

International,

Bengaluru

Dec’08 – Dec’13

Team Leader – Quality

Assurance, InfoTech

Enterprises Limited

(CYIENT), Bengaluru

Trained project teams on appropriate service line specific frameworks, tools, activities, templates, checklists available to be followed at different stages of the project life cycle Performed Root Cause Analysis (RCA) for Delivery Performance; liaised with Audit Teams on Audit Planning and Tracking Analyzed risk in projects and verified mitigation/ contingency plans Coordinated & collaborated with teams to attain unified account overview pertaining to risks & escalations and reported the same to delivery leadership as required

Highlights:

Received appreciation from customer for tracking the Standardized Release Quality Process Derived the delivery excellence initiatives within BU Level Played a key role as a Lean CSI Reviewer and reviewed themes at applicable stages in the Continual Service Improvement Process; shared "Lean Practices" for improvements across business and provided evidence of real change implementation Senior Engineer – Process Excellence, HARMAN Connected Services, Bengaluru Dec’13 – Jun’16 Key Result Areas:

Faced the External Audits from (BSI) certification body Performed internal audits as per plan and drove the process and project metrics Provided compactable guidance to TL/PM to meet process and project metrics; monitored project deliverables and risk management sessions

Conducted MPSR (Management Project Status Meeting) in fortnightly basis Drafted monthly KPI reports and reported to Senior Management Provided Bi-weekly status of QMS to Senior Management Contributed in Project Management, EPG, QA and Team Meetings Delivered training on ISO 9001, CMMI Awareness and Internal Auditor Training Program Participated in CMMI PA mapping & Level 3 Implementation Highlights:

Successfully Faced 2 Surveillance Audits (ISO 20000-1: 2011) and 1 Surveillance Audit (ISO 27001: 2005) from BSI without NC Faced 1 Upgradation Audit (ISO 27001: 2013) from BSI with minor NC Liaised with External Consultants and certification bodies for various International Standards such as ISO 9001, ISO 13485, ISO 20000 and ISO 27001

Team Leader – Quality Assurance, InfoTech Enterprises Limited (CYIENT), Bengaluru Dec’08 – Dec’13 Key Result Areas:

Implemented various standards such as ISO 9001, AS9100, ISO 27001, CMMi V1.3, DO-178B, DO-254 across projects of engineering design and embedded

Delivered trainings on the organizations processes, procedures, CMMi process areas to PMs/PLs/TLs/Associates to bring more awareness towards our quality systems

Identified "Best Practices" in projects and organized "Best Practice Sharing Sessions" Managed customer issues and implemented necessary corrective/preventive actions across projects Performed audits such as progress, release and internal quality, escalating the non-conformities to senior management Directed Project Team to close the same and implement/strengthen processes to prevent the recurrence Organized MRM T-3 Meetings

Executed data analysis for Senior Management, MRM T-3, MRM T-2, QA monthly report Organized project teams weekly meeting, IER not entered, and customer specified reports like CFB, estimates, key process indicators and net cost savings

Highlights:

Received Associate of the Month for Outstanding Contribution to Standardization of CFB Metrics project for month of Oct’10 Shared standardization of metrics with Top Management of Customer and Infotech Implemented & completed CMMi V1.3 Level 3 (Development) and selected for appraisal as focused project Played a key role as Site Coordinator for CMMi Level 3 V1.3 Assessments Received Associate of the Month Award for outstanding contribution to CMMI process implementation project for the month of May’13

Previous Experience

Executive – Systems & Audit, Karle International, Bengaluru Jan’08 – Sep’08 Key Result Areas:

To ensure that ISO 9001:2000 QMS in allocated unit / department is implemented and maintain effectively. To carry out the internal audit effectively as per the schedule / plan and prepare NC report after the audit. To make the minutes of the MRM and do the follow up with concerned to ensure that, decisions taken during the meeting are implemented effectively.

To organize inter department meeting as per the schedule and take minutes of the meeting (the decision / observations) To follow up with concerned department to ensure that decisions taken during inter department meeting and MRM meeting are implemented.

To impart training to new recruits about SOP's etc., wherever required. To highlight the nonconformities observed in the process. Engineer – Quality Systems at East India Technologies Pvt. Ltd., Bengaluru Jun’07 – Dec’07 Key Result Areas:

Coordinating Quality system audit such as ISO 9001, ISO14001, UL, CCC, and VDE Analysis of Weekly defects and Finding root causes and taking necessary corrective actions. Providing Daily IQC, DPU, OOB reports and reporting to top level management. Conducting internal audit, process audit and ensuring the product quality. Attending Customer meeting and closing the NC’s and ensuring customer satisfaction. Preparing necessary QSP, SOP for the areas wherever necessary. Presenting the Weekly trends to the customer end by conducting weekly quality meeting. Analyzing the effectiveness of the Process by means of using QC tools. Providing Quality Related Training to the new employees. ISO Consultant, Nathan & Nathan Consultants Pvt. Ltd., Bengaluru Sep’04 – Jun’07 Key Result Areas:

Establish and lead Management System Teams in respective areas to determine and implement Continuous Improvement. Conducting Gap Analysis (Existing system Vs Standard Requirement) Conducting awareness training programs & internal auditors training programs. Act as coordinators for existing management systems, ensuring compliance with the corporate requirements. Conducting Initial Environment review and aspect & Impact study and Identification of Risk and Hazards. Preparation of Operational Control Procedures and Environmental Management Programs. Document new required procedure as per the corporate requirements and adequately comply with the relevant management system standard.

Co-ordinate the rationalization and interaction of processes, procedures and services provided. Edit and proof read documents ensuring that all relevant and latest technical and working practices are incorporated into the document and implementation of the same.

Co-ordinate, actively participate and implement the activities to ensure that the Management systems are well planned documented implemented and certified, where an existing management system, Quality does not exist. Plan and coordinate Quality Management System Audits. Liaise with Customer Department representatives to ensure Continuous Improvements are made. Provide Management System Awareness Training to top management Personnel as and when required by clients. Shall perform adequacy audit on documents for quality compliance. Excellent verbal and written communication skills

Highlights:

Steered the implementation of management systems (ISO 9001 & ISO 14001) Successfully organized Internal Quality Audits and Management Review Meeting and Second Party Audit on the entire Organization

Conducted Open House Training on ISO 9001: 2000 Quality Management System Ensure efficient business development activities at branch level Recipient of appreciation for timely completion of projects Education

MBA (Consultancy Management) from BITS, Pilani in 2018 with CGPA 6.46 B.E (ECE) from Bharathiyar University, Coimbatore in 2004 with 65.24% Certifications

Six Sigma Green Belt Certification from KPMG, Bengaluru Lead Auditor in ISO 9001:2015 QMS from Zandig Training institute, Bengaluru Lead Auditor in ISO 45001: 2018 Occupational Health and Safety Management System (OH&S MS) from TUV, Bengaluru

Certified Ethical Hacker from EC-Council

Personal Details

Date of Birth: 20th August 1982

Languages Known: English, Tamil, Kannada and Hindi Present Address: Flat No. 1007, Sheikha Noora Towers, Al Barsha, Tecom, Dubai – UAE (Dubai Internet City Metro Station)

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