Manager Training

Professional Summary

An accomplished professional with 20 years of hands on experience leading change for organizational business systems, training programs, process improvement programs, and strategic Human Resource strategic initiatives.

Highlights

Multiple technology implementations (ATS & CRM) – 20+ yrs. Balanced scorecards – 3 yrs.

Organizational Development – 10 yrs. Change Management – 20 yrs.

Talent management & Training programs – 20+ yrs. Job re-design – 10 yrs.

Education

Johns Hopkins University Carey Business School Columbia, MD 2009

Masters of Science in Organization Development / Strategic Human Resource Management (M.S.)

Loyola College (University) in Maryland Baltimore, MD 1991

Bachelor of Business Administration (BBA)

Katholeike Universiteit Leuven – Leuven Belgium 1990

Junior Year Abroad Program

Professional Experience

BLR Holdings, Inc. (The BOSS Group) Jan 2019 – Feb 2020

Director of Learning & Development Baltimore, MD

Implement and deliver programs to shift corporate culture from transactional Training to strategic Learning & Development. Completely assess training landscape, identify and lead initiatives to drive critical behavior and performance within production roles.

Deliver uninterrupted onboarding for all new hires (recruiters, business development managers, national sales, and administrative staff)

Integrate L&D into the new Sales Process project

Develop best in class New Hire Sales & Recruiter onboarding and training

Establish L&D as the natural vehicle for Corporate Communications

Refresh Recruiter training content, establish evaluation and assessment protocols

Develop Branch Manager Training

Develop Training content for Video (digital Marketing) practice

Solicit supplemental training modules – Negotiations (ie Shapiro; Power of Nice), Organizational Management, Spin Selling, Situational Leadership, Active listening, DISC (Behavioral Assessment)

Develop a “perm off the desk” training for both retail Sales and Recruiting (direct placement)

Future Leader Training, and Mentor program

Breakthru Beverage Group (formerly Charmer Sunbelt & Wirtz Beverage Group) Jan 2016 – Jan 2019

Director of Technology Training & User Engagement Linthicum, MD

Technical Training

Developed and implemented technical training strategy used to create just in time training collateral to facilitate multi-million-dollar sales initiatives, CRM utilization (SAP), and analytics implementations (HANA/WebI) in 14 states and Canada. Lead the team that owns the design, development, preparation and delivery of technology based materials and training sessions, expediting user adoption of new processes and technologies. Produced and deployed multiple curricula via interactive e-learning and face to face training programs.

Planned, directed and managed the overall training resources for multiple initiatives, and geographically remote training and instructional system design (ISD) staff.

Deployed instructor led (face to face and virtual) instructional programs to all levels of the organization.

Interacted daily with IT applications teams, executive leadership, and sales management to create a training portfolio and programs that were implemented across all levels of Breakthru.

Delivered training programs and performance improvement initiatives while negotiating leadership’s simultaneous demands and managing limited resources. (SAP/WebI, Liquid Decisions [Custom POS – Mobility], Workday, Concur, Cornerstone)

Worked with corporate and local leadership to define and develop BBG’s Technology Training strategy. Responsible for conducting and/or coordinating instruction for operational units located in 14 states; face to face, via e-learning, or via independent instructional materials housed within our LMS (Cornerstone).

Super User Program

Was acountable for supporting operating unit business and technology objectives by coordinating a Super User Program. In this role, I coordinated the collection of institutional knowledge for IT systems. Responsible for managing team of instructional system designers who deliver training on systems, tools, and procedures to strengthen communication links and service satisfaction levels between business and IT, encourage business level ownership of key processes and system capabilities as well as help influence and facilitate incident and change management processes.

Knowledge Management

Established, organized, and managed the organization’s IT repository of technical, procedural and incident resolution information across many IT functions to ensure that IT standards of working were kept accurate and up to date to provide for better delivery of information to technologists, customers, and business partners to solve a variety of business needs.

Successfully managed team budget for team operations, travel & entertainment, and associate development.

American CyberSystems, Inc. (ACS Group) June 2014 – Sept 2015

Manager of Innovations & Recruitment Training Duluth, GA [remote]

Implemented, developed, and managed the daily and strategic operation of ACS’s front office technology offerings (including comprehensive ATS and CRM tools); distance learning training and development offerings; and process improvement initiatives (replacing legacy systems Job Diva, MaxHire, and Salesforce.com). Implemented erecruit for offices in 7 states.

Project Manager/Product Manager for all aspects of ereruit, erecruit VMS Access, erecruit VMSnet, and estaff365.

Project Manager responsible for the implementation of estaff365 (paperless onboarding application), initial configuration, piloting, and deployment for multi-million dollar clients.

Program Manager for Performance Improvement Initiatives, and Training & Development programs for Recruiters, Salespeople, and administrative personnel.

Vision Technology Services Sept. 2013 – June 2014

Training & Development Manager Hunt Valley, MD

Responsible for the effective development, coordination and presentation of training and development programs for all employees.

Provided assessment of company-wide developmental needs to drive training initiatives.

Identified and arranged suitable training solutions for employees.

Designed and implemented policies to share responsibility for servicing candidates and employees.

Developed and re-deployed effective training materials utilizing available media

Incorporated assessments and documentation to record and address proficiency.

Encouraged interactions to transfer training content outside of the classroom to be applied to the work environment.

Developed training plan and materials systematically to be delivered within an adequate delivery time frame.

Designed training program to meet the stated objectives and outcomes.

Allegis Group, Inc. Feb. 1996 – Jan. 2013

Hanover, MD

Senior Business Systems Analyst Sept. 2009 – Jan. 2013

Provided system analysis for enterprise level integration projects in order to automate labor intensive and expensive portions of the onboarding process while reducing data corruption (Custom applicant tracking system – ATS, Siebel, Salesforce, PeopleSoft). These integration projects streamlined and reduced the level of effort required by hundreds of administrators and corporate processors by more than 40%.

Professional Development Business Process Owner Dec. 2004 – Sept. 2009

Created, evaluated, and reviewed policies, and technology to implement North American business strategy. Delivered recruiting and sales tools, and processes that supported placement operations that generated $8 billion in yearly profits in US & Canada. Coordinated and implemented change management for multiple multi-million dollar programs (TeamTrak creation, ATS [applicant tracking systems] consolidation, RWS creation & improvement projects, CRM selection, Siebel Implementation, Salesforce.com selection, Thingamajob – job posting/application site). Direct oversight of application development, and enhancement programs for six years.

IT Prioritization Committee Team Member Feb. 2005 – Sept. 2009

Represented the strategic and tactical IT needs for Aerotek (average $1.8B of $4B yearly revenues) in monthly IT prioritization meetings. Served as representative member with negotiating authority to strategically deploy the resources of Allegis Group on behalf of Aerotek. Activities were focused on prioritizing the implementation or creation of OTS or custom global infrastructure IT solutions. This team of nine prioritized the throughput of IT work projects costing tens of millions of dollars each year.

(PeopeSoft [PS HR/FS], time entry, automated hours collection services [AHCS], applicant tracking systems (ATS) – [SmartSearch, Aerotrak, Ontrak, Recruiter WorkSpace (RWS), Recruit], customer relationship management (CRM) systems – [SMART, Siebel, Salesforce.com], LMS [Success Factors (Plateau)], corporate communications [Sharepoint], data storage/ retrieval/ deletion, document management, disaster recovery, compliance, data warehousing services & reporting)

Manager of Recruiting Jan. 2002 – Dec. 2004

Developed, communicated, and implemented policies to deliver strategic business results for 2000+ recruiters. Designed and implemented Recruiter Lead program to manage and facilitate communication, operational training, and development for approximately 50 senior recruiters who had grown into leadership roles in major markets. Collected data directly from recruiters, their supervisors, job seekers, and client hiring managers via interviews, observation, and several application data sources. Qualitatively and quantitatively analyzed data to provide executive teams insight and direction for technical and non-technical program development and implementation. Worked with strategic leadership to implement balanced scorecard (BSC) construction, validation, and tie to producer’s behaviors. Used BSC statistics to analyze business practices, coach and develop producers nationwide. Aided in the implementation of Lominger card sort for job code definition and redesign for recruiting and sales functions (approximately 1500 employees).

Instructor Mar. 1997 – Jan. 2002

Lead training and development efforts for more than 4,000 recruiters, sales people, administrators, and executives. Training programs supported company’s strategic recruiting and sales growth from $300M to $1B in net revenues. Designed and facilitated coursework in the following areas: recruiting skills, DISC, Situational Leadership, diversity, customer service, and negotiation skills. Coached and developed facilitation skills for as few as two to as many as seven junior instructors. Diversity Champion representing corporate services.

Recruiter Feb. 1996 – Mar. 1997

Satisfied the hiring needs of client hiring managers by executing applicant search techniques, screening/selection, candidate management, onboarding, and employee management. Placed 29 technical professionals to Fortune 100 clients in the Maryland and DC metropolitan area.

Johns Hopkins University – Carey Business School Sept. 2009 – June 2013

Baltimore, MD

Adjunct Faculty – Organization Development Capstone, Practicum I & II

Accountable for coordinating the academic requirements, and the professional expectations of local clients for JHU’s MBA OD program. The following projects resulted in 24 graduate students successfully graduating JHU’s OD Masters program, and five Baltimore based organizations receiving quality OD interventions (as evaluated by clients post project). Each client reported that they would have paid the calculated project fees ($30k-$60k) had the projects not been pro-bono.

The Space Telescope Science Institute Spring 2013

Mentored eight MBA students through an evaluation of a supervisor training program. Used OD and ISD principles to deliver work product to this non-profit’s HR department. Ensured quality and methodology standards throughout the engagement: client discovery, proposal generation & sign-off, data collection, analysis, and presentation of findings.

Maryland SPCA Fall 2012

Advised three MBA students through the evaluation of cross-organization communication at this majority volunteer non-profit. Helped the team to construct process improvement methodologies that would increase consistency in the delivery of messages, policies, and procedures for work teams that operate on 24/7 schedules.

The Space Telescope Science Institute Spring 2012

Supervised four MBA students’ contract with Organization Development leadership to research, and create workable solutions to the institute’s space planning problem. The contract addressed issues related to telecommuting, remote work place, office sharing, non co-located work teams, limited physical work-space, and change management best practices.

Johns Hopkins University Carey Business School Fall 2011

Supervised four MBA students in the coordination and execution of the Self as Agent of Change and Knowledge of Self (KOS) laboratory course for sixteen first semester MBA students. Guided the practicum students through the preparation, intervention, and feedback delivery sessions for this nationally recognized academic institution.

Union Memorial Hospital (project for my capstone team) Fall 2008

Project Manager and lead qualitative data analyst for Master of Science Capstone Project. Lead a team of 5 graduate students to deliver an industrial comparative HCAHPS performance analysis and process improvement recommendations for the hospital. Successful completion of this project was the last requirement needed to earn my Master of Science in Organization Development and Strategic Human Resource Management.

SWATH Leadership May 2013

Consultant – Strategic Workshop Facilitation

Provided qualitative survey results data analysis, and co-facilitation of an executive workshop retreat designed to define strategy and mission for a nationally focused non-profit.

Technical Experience & Application Expertise

SAP ERP - House Implementations (VA warehouse, IL warehouses)

Business Objects (BOBJ), Web Intellegence (WebI), AAOffice

Cornerstone – learning management system

Liquid Decisions (custom Point of Sale application – Mobility)

Concur – Corporate expenses

Cherwell – IT support

Custom and COTS Applicant Tracking Systems – (SmartSearch, Aerotrak, OnTrak, TeamTrak, Recruiter WorkSpace, erecruit, estaff365, and Taleo)

MS Office (Word, Excel. PowerPoint, Outlook, Skype, and Visio)

BPwin/BP Erwin – process modeling application

eRecruit applicant tracking system

Siebel CRM

Salesforce CRM

PeopleSoft HR

SPSS – statistical analytics tool

Hyperion – business analytics

Professional & Community Affiliations

ODN – Organization Development Network (2013 Conference Planning Committee)

CBODN - Chesapeake Bay Organization Development Network (member)

ADA – American Diabetes Association (Tour de Cure, Tour Committee, Rider/Fundraiser 2004 – 2013 Top 10 Individual fundraisers)

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