EDUCATION

Bachelor of Business Administration

Goodman School of Business – Brock University

September 2016 – July 2020

St. Catharines, Ontario

TECHNICAL SKILLS & CERTIFICATION

Microsoft Office, IBM SPSS Applications & Graphic Designing

Excellent knowledge of Microsoft Office applications and IBM SPSS software

Highschool courses; completed in Adobe Photoshop and Adobe Illustrator

WORK EXPERIENCE

Super 8 by Wyndham Grimsby Grimsby, Ontario Front Desk Representative and Night Auditor November 2018 – November 2019

Welcomed guests upon entry, and assisted with checking in and checking out

Experienced with maintaining reservation system, room assignment and processing hotel documents

Answered phones, and responded to emails while helping guests with questions, and complaints

Collected payment from guests and made sure they left the premises safely

OneTouch Direct St. Catherines, Ontario Call Centre Customer Service Representative October 2018 – December 2018

Answered, screened and processed over 200 calls daily using a call management system and web-based communications

Performed simple data entry of client answers, and information into the computer database

Developed personal organization skills and multitasking skills in a fast-paced environment

Integral International LTD Hamilton, Ontario Marketing Associate June 2017 – September 2017

Expanded customer base in the area by cold contacting, door to door marketing, and networking

Responsible for identifying the customer’s needs and researched ways to improve the quality of their services

Consistent performer, met and most often exceeded the monthly sales goals by 20 – 40%

RELEVANT EXPERIENCE

Competition Delegate – Consulting Toronto, Ontario DECA September 2015 - Present

International Case Competition that prepares emerging leaders for various careers through competitive events

Acquired analytical and presentation skills to solve complex problems in minimal time and present those solutions to the judges in a role-play setting

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