Medical Assistant Office
Resume:
Cynthia A. Simms, RRT, AGTS, RMA
*** *********** ***** ***********@*****.***
EDUCATION & TRAINING
Respiratory Therapy 9/1984 – 6/1986
Medical College of Georgia, Augusta
Associate of Applied Science
Clinical Application Specialist 8/2009 – 12/2011
Ogeechee Technical College, Statesboro
Associate of Applied Science
Health Information Systems (HIS) 12/2011 – 3/2013
Devry University, Chicago
Bachelor of Science
ADDITIONAL TRAINING
Apollo Overstitch Training – Basic endoscopic suturing, Pouch revision, Endoscopic Sleeve Gastroplasty
Chicago, IL September 2015
Miami, FL March 2017
Esophyx /TIF training – Endogastric Solutions (EGS)
San Francisco, CA November 2016
AGA 2017 Postgraduate Course
Chicago, Il May 2017
Ovesco - FTRD Full-thickness resection training
Cary, NC September 2017
Intramural Surgery – POEM, g-POEM, STER, Endoscopic Zenker’s diverticulectomy Cleveland, Ohio March 2018
AGA 2018 Postgraduate Course
Washington, DC June 2018
AGA 2019 Postgraduate Course
San Diego, Ca May 2019
AWARDS
Georgia Occupational Award of Leadership (GOAL) state finalist 2010
Hospital Impact Award Q3 2010
Hospital Employee Of the Year 2003
Hospital Employee of Quarter 2002
EXPERIENCE
GI Services Coordinator
Southeast Georgia Health System
August 2018-current
•Implemented a new service line of advanced endoscopy, diagnostic and therapeutic endosonography
•Increased staff by more than 100% for increasing volumes
•Coordinated advanced endoscopy and advanced endosonography techniques
•Policy and procedure development for advanced techniques and endosonography
•Developed competencies for all endoscopic procedures and new employee orientation
•Developed endoscopic stent tracking
•Established yearly Olympus driven reprocessing reprocessing competencies
•Coordinate daily tasks of endoscopy including communication, materials management, maintains flow of patient care
•Maintained and prepared cases for Tumor Board
•Coordinate endoscopy patient care with other members of the GI team.
• Maintains and demonstrates an advanced GI clinical expertise, clinical proficiency, and serves as clinical resource/expert for team members.
•Develops collaborative relationships with physicians to enhance quality practice
•Provides educational information and a resource in coordination with the surgical educator.
•Collaborates with business office as an expert on GI billing
•Maintains Cerner’s Surginet for endoscopy
oPreference card maintenance
oAnalytical reports for workflow improvement
oDecreased room turnaround time to less than 5 minutes
oCharge audits
•Works closely with Surgical IT Specialist to maximize Surginet for endoscopy
Patient Care Coordinator/Office Manager
East Georgia Regional Medical Center
2014-2018
•Constant maintenance of the endoscopy schedule to accommodate more urgent procedures without disrupting workflow.
•Close relationship with drug and equipment reps to ensure adequate supply without excessive costs. Generate and present ROI data to a utilization committee.
•Coordinate endoscopy department education and staff meetings.
•Ensure prescriptions and ancillary testing scheduled immediately following procedures.
•Maintain database of special procedures including outcomes, times, complications for quality and research purposes.
•Maintenance of inpatient and procedural billing to conform with AMA, ASGE standards.
•Maintenance of inpatient consult list.
•Inpatient rounds with physician.
•Consolidate communications to/from physician
oPatients, physician operator, pharmacies, outside physicians, hospital and endoscopy staff
oConnect physician to all nursing stations to relay instructions and orders placed
oCoordinate and triage referrals, facilitate the transmission of testing results and consult notes to referring physicians.
•Call results to patients without internet/portal access once discussed with clinician.
•Compile clinical information from 3 different EMR systems for more efficient office flow.
•Maintenance of chronic disease patient database (cirrhosis, IBD).
•Digital promotions, media.
•Oversee office schedule to maximize efficiency and productivity.
•Schedule all inpatient and outpatient procedure follow ups
•Maintain database of patients with chronic diagnosis to insure regular surveillance
•Supervised all precertifications and prior authorizations
•Facilitated peer to peer for insurance approvals
•Eighty-hour work weeks to optimize physician production and patient load of 5000 patients
•Supervised office clinical staff for three providers
•Instituted in office diagnostics to increase revenue
Clinical Applications Analyst/Office Manager
East Georgia Regional Medical Center
March 2013 - October 2014
•Implemented new EMR with individual physician training. O
•All met Meaningful Use measures which increases reimbursement
•Managed an Internal Medicine/Pediatric clinic
oSupervised all staff
oManaged and corrected rejected claims
•Increased the pediatric population to goal of 50% o
•Increased revenue by adding in-office diagnostics
•Closed out two clinics and managed medical records and notification of 8000 patients.
•Started a Gastroenterology clinic and implemented EMR.
•All providers met Meaningful Use in first year o
•Production greater than 95% of MGMA
•Managed all computer systems for all hospital owned practices.
•Maintained all billing, coding, and clinical measures, including DEA, CLIA, and state licensure.
•Responsible for Accounts Receivable
•Established program for Vaccines for Children (State funded program) to decrease cost of vaccinations
Staff Respiratory Therapist
East Georgia Regional Medical Center
March 2000 - March 2013
•Developed, implemented, and ran a Pulmonary Rehabilitation Program, including billing, coding, compliance and reimbursement qualifications.
•Hospital Impact Award Q3 2010, Hospital Employee of the Year 2003, Hospital Employee of Quarter 2002
•Served on several Performance Improvement Committees.
•Trained staff on new equipment and Joint Commission requirements for Blood Gas Labs.
•Administrator/Trainer for departmental documentation software (Clinivision).
Staff Respiratory Therapist
St Joseph Hospital, Augusta, GA
1986-1993
CERTIFICATIONS
Advanced Gastroenterology Technical Specialist 2018
Society of Gastroenterology Nurses and Associates
Registered Medical Assistant, 2018
American Medical Technologists
Advanced Cardiac Life Support, American Heart Association
Registered Respiratory Therapist, 1986
National Board of Respiratory Care
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