Customer Service Medical Billing

SARAVANA KUMAR K.N

Email:adcpuu@r.postjobfree.com

Contact No: +91-915*******

Objective:

To achieve a challenging role in engineering sector which offers an opportunity to utilize and develop skills & abilities and evolve myself with the growth of the organization while being resourceful, innovative and flexible.

Career Profile:

Team spirited and performance driven professional, having 3+ years of experience in Sash Medall application support, CMS application, Home collection application and as an customer support executive.

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Core Skills And Abilities:

OS: Windows, LINUX

Languages: C,C++

Skills: MS-Excel

Strong analytical and organizational Skills

Ability to Learn systems quickly, always eager to learn more and work well with others

Productivity Improvement

Technical Support

Excellent communication, interpersonal and customer handling skills

Professional Experience:

Aug 2019 to Till date, AR caller, AGS Health Care-Chennai

Nov 2017 to Nov 2018, Business Analyst IT, Medall Diagnostics-Chennai

Feb 2017 to Oct 2017, Zealous Services-Chennai

JOB DESCRIPTION:

Designation : AR caller

Company : AGS Health Care

Establish and maintain positive working relationships with internal and external customers

Assist all internal and external customers with questions concerning medical billing, medical insurance, additional services and cancellations

Highly collaborative in working with internal cross-functional business partners to resolve billing problems and streamline shared processes

Manage assigned accounts in JDE, BOSS and FOCUS to ensure correct billing, A/R and revenue

Responsible for developing new metrics for the customer service department that are still used to this day.

Designation : Business Analyst IT

Company : Medall Diagnostics-Chennai

Develop business architecture using requirements such as scope, processes, alternatives and risks

Analyze internal customer requirements and processes through document analysis and work flow management

Collaborated with internal team on ideas and projects to entice customers to use medal Home collection application version 2.1

Responsible for Stores, warehouse and corporate office users support via over the telephone, email or in office or stores via CMS application version 3.0

Research and integration of updated SASH application in all pharmacies, Recently introduced mobile Medall app which meets the requirements of internal operations

Conduct 5+level of testing including functional, user acceptance, performance, regression and intergration to verify the internal clients needs are met

Interacted with third party vendors to deliver equipments on time

Maintained database of inventory of workstations and associated equipment

Have used Uwin Billing software version 11.1 to 14.5 for billing the patients name and tests in Web browser

Designation : Customer Support Executive

Company : Zealous Services-Chennai

Worked with upper management to ensure appropriate changes were made to improve customer satisfication.

Responsible for overhauling the company’s customer service policies and increasing customer satisfaction by 45 percent.

Have worked on CMS application version3.0 to support customers ontime.

Responsible for re-working the company’s customer service policies to make them more centered on the customer experience.

Conducted troubleshooting methods in customers’ technical problems

Installed applications software on the networks

Maintained customer network documentation

Certification :

Diploma in Software Engineering(JAVA Specialization)

Activities:

Attended workshop in INTERFACE-2K15 on “CYBER SECURITY AND GOOGLE HACKING” conducted at CIT College, Coimbatore

Attended workshop entitled “INTERVIEW AND CORPORATE ETIQUETTE” at SANSUS’15 organised by SNS College Of Engineering,Coimbatore

Attended Paper Presesntation on “RECENT DEVELOPMENT IN NANO METERIALS” at Mohamed Sathak Engineering College, Ramanathapuram

Educational Qualification:

Course

Name of the Institution

Year of

passing

Percentage

of Marks

B.E (IT)

RVS College of Engineering and Technology,

Dindugul, Tamil Nadu

2016

65%

HSC

Christian Matriculation Hr.sec School,

Oddanchatram, Tamil Nadu

2012

68%

SSLC

Christian Matriculation Hr.sec School,

Oddanchatram, Tamil Nadu

2010

72%

Personal Details:

Name : Saravana kumar K.N

Fathers Name : K.Nataraj

Marital Status : Single

Date of Birth : 08.01.1995

Declaration:

I hereby declare that the above mentioned information are true and correct to the

best of my knowledge and belief.

Date: Yours Truly,

Place: Chennai (Saravana Kumar K.N)

Contact this candidate