Assistant Service Representative

Sachi-Jo Ebanks

Wellington, FL *****

561-***-**** ***********@*****.***

EDUCATION University of Central Florida Orlando, FL Health Services Administration, Business Administration August 2019

Wellington High School Wellington, FL

High School Diploma December 2012- May 2015

GPA: 3.5

EXPERIENCE

Palm Beach Dentistry Delray Beach, FL

Appointment/ Insurance Coordinator January 2020- March 2020

Manage the time of the Doctor and Hygienist as efficiently as possible

Maximizing the effectiveness of Doctor’s time

Minimizing accounts receivable

Insurance verifications, file claims, respond to outstanding claims

Check in and out patients

Collect remaining balance from patients at check out

Aspen Dental Palm Beach Gardens, FL

Patient Service Representative June 2019 – December 2019

Manage the front desk duties including checking patients, putting up charts for dental assistant, and any other additional questions walk-in patients may ask

Ensure the office breaks even each day

Check patients out and take payment methods

Answer phone calls and assist patients with any queries they have over the phone

Manage the patient schedule and confirm patients’ appointments

Handle welcome calls for new patients

Verify insurances

Enter treatment plans and go over pricing with patients

-p Lasik Vison Institute West Palm Beach FL

Health Services Administration Intern May 2019-June 2019

Review/organize corporate books

Update/ develop compliance policies

Update physician files for credentialing program

Research of state regulations relating to licensure/facility registration

180 hours

Ebanks’ Agency (The National Alliance) Wellington, FL

Assistant June 2017-January 2019

Call insurance leads and scheduled appointments

Managed customer files

Communicated effectively with the leads

Filled out applications for clients and communicated missing information to my agent

Responded to email inquiries from clients or the regional office

VOLUNTEER Operation Help the People, Team Leader July 2014-Present

WORK Life Church, Welcome Team February 2013- May 2015

SKILLS Computer: Proficient in Microsoft Office (Word, Excel, Access, PowerPoint

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