Engineer Technical Support

JOHN ROSE S

Personal Profile

Nationality

Indian

Languages Known

English, Tamil, Telugu(only to

speak) & Kannada(only to speak)

Make contact with

e-mail:

*********.****@*****.***

Mobile:

+91-720*******

DOB:

01-Aug-1987

Hallmarks

Quick learner and work well as a

team.

Speed and ability to quickly adopt

to change.

Ability to move Socially and

self-motivated.

Experience Summary

4+ years of experience in Technical Support in Windows server and Red hat Enterprise Linux. 4+ years of experience in handling call center process.

Skill Set

• Windows server: Active directory, DNS, DHCP and other server roles & services.

• Linux OS: Red hat, Ubuntu, CentOS.

• Ameyo call server.

• Sangamo Gateway.

• Elastix PBX server for configuring IP Phones.

• Windows Deployment services.

• Antivirus: Symantec.

• Database: Postgre SQL, SQL server 2005, 2012

Installation, configuration, backup and restore.

Educational Background

Certification September, 2016

ITIL

ITIL V3 Foundation

Certification August, 2010

RHCE

Red hat Certified Engineer

for RHEL 5

from Red Hat

Certification December, 2006

Hardware Maintenance & Servicing

Hardware Maintenance & Servicing Certification

from Dept of Technology, Chennai

Graduation June 2004- May 2007

Bachelor of Computer Application

First Class (76%)

Manonmaniam Sundarnar University, TamilNadu, India Higher Secondary April 2004

Board Of Hr.Sec.Examinations,

First Class (65%)

Govt.of TamilNadu.Chennai, TamilNadu, India.

SSLC May 2002

Board Of Sec.Examinations,

First Class (76%)

Govt.of TamilNadu.Chennai, TamilNadu, India.

Professional Experience (4+yrs )

Concern: Bioclinica India Pvt Ltd, Mysore From May ‘15 to Till Date. Designation : Senior Engineer / IT Support

Responsibilities

• Technical knowledge on Ameyo call server. Designed and Implemented High Availability server setup with Disaster recovery server.

• Handling all Internal IT Issues/Incidents through Service-Now and Mail.

• Managing Windows deployment services

• Handling PRI and SIP setup for call center services with failover backup plan.

• Handling all sort of technical support on call center services.

• Troubleshooting and fixing issues relevent to all computer hardware and software in all client machines.

• Managing Information request management system (IRMS) for content management.

• Coordinating with clients, understand the requirements and customize campaigns for operation.

• Manage daily call center operations, Provide support with all call center activities.

• Supervising call center process and updating reports with management team.

• Dealt with customer issues in a courteous manner. Supporting Major clients:

• Cipla USA and India

• Piramal global

• Glenmark Pharmaceuticals

• Mylan Pharmaceuticals

• Baxter Pharmaceuticals

• UCB

Other Skills:

Ability to contribute to a team environment with a high degree of professionalism and skill. Demonstrate flexibility within a dynamic, fast-paced, cross-functional team. Demonstrated ability to complete multiple tasks concurrently and deliver results in a fast- paced environment. Ability to perform under stringent time lines. Working Conditions:

• Normal office environment. Standard hours 40 hours per week, one hour lunch, Monday - Friday. Additional hours as needed.

• Willing to work in shift as and when needed

• Ready to work on rotational shifts

Contact this candidate