KRYSAUNDRA HOPKINS

Credit, Collections, & VMS/MSP Manager - Acrobat Outsourcing

Garland, TX

adcpka@r.postjobfree.com

773-***-****

Six Sigma Yellow Belt that is driven and armed with vast knowledge in all areas of Vendor Management, Accounts Payable, Accounts Receivable, Reprographics, Customer Service, Compliance Assurance, and Growing Technology. Preeminent in problem solving and analytical reasoning. This coupled with the ability to learn new things (ie. accounting software) at an accelerated rate and work well in a team oriented; agile environment makes me a great candidate for your company. Credit, Collections, and VMS/MSP Manager

Acrobat Outsourcing (Promoted)

February 2018 to Present

Oversee investigation of credit risk in customers and suppliers. Design and implement processes to improve cash flow and reduce receivables. Work closely with outside Collection Agencies as well as Auditing and performing collections for the largest and most sensitive customer accounts. Ensure all receivables are submitted and accounted for via VMS per the clients instructions in the allotted amount of time.

• Manage the entire Collection & VMS department.

• Process daily edits in Kronos to ensure accuracy

• Routing requests in Beeline/IQNavigator for temp labor

• Validate contract labor hours in Beeline/IQNavigator

• Oversees all Vendor Management Systems ensuring all entries have been completed.

• Reconcile ACH payments

• Perform daily collection calls, account audits, and follow up with Clients to ensure timely payment and AR clearing.

• Assist with generating monthly statements for all outstanding accounts

• Review customer contracts and establish credit limits for accounts.

• Complete invoice adjustments and revisions.

• Identify & resolve AR issues

• Compliance assurance for 1500+ employees

• Support with the federal & state financial audit.

• Assist in the implementation of accounting policies and procedures in conformance with GAAP.

• Maintain vendor accounts for twenty branches

• Lowered total delinquency rate to 1.3% from overall 24%

• Weekly and monthly reporting to direct supervisor

• Assist in resolving accounting, auditing, legal, and customer service issues K

WORK EXPERIENCE

Accounts Receivable Specialist

Acrobat Outsourcing (Aquired Majesty)

July 2016 to February 2018

Troubleshoot and resolve receivable discrepancies. Ensure all receivables are submitted and accounted for via VMS per the clients instructions in a timely manner. Providing customer service regarding: collection issues, refunds, and invoice adjustments.

• Identify and resolve open issues surrounding receivable discrepancies

• Identifying root causes of reconciliation issues

• Processing daily edits in Kronos to ensure accuracy

• Processing requests in Beeline/IQNavigator for temp labor

• Validate contract labor hours in Beeline/IQNavigator

• Arrange for debt repayment or establish repayment schedules, by generating past due statements to delinquent vendors

• Researching pre-payment issues due to billing discrepancies

• Reconcile weekly payments for a large national account

• Accountable for reducing delinquency for assigned accounts

• Prepare itemized statements, bills, or invoices; and record amounts due for services rendered.

• Communicate & follow up effectively with sales department regarding customer accounts on a timely basis

• Compile reports and gathering pertinent data for review

• Maintain vendor accounts for twenty branches

• Lowered delinquency rate of national client to 9% from 27%

• Weekly and monthly reporting to direct supervisor

• Assist in resolving accounting, auditing, legal and customer service issues Payroll, Billing, & Credit Manager

Majesty Hospitality Staffing LLC

June 2013 to July 2016

Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. Analyze and verify the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Keeps records of financial transactions for establishment by performing the following duties:

• Supervises and coordinates activities of workers engaged in clerical or administrative support activities.

• Verify accuracies of subordinates' work, computations, and records to ensure that all priorities and deadlines are met.

• Processing daily edits in Kronos to ensure accuracy

• Processing requests in Beeline/IQNavigator for temp labor

• Validate contract labor hours in Beeline/IQNavigator

• Arrange for debt repayment or establish repayment schedules, by generating past due statements to delinquent vendors.

• Designed Gross Margin, Sales Comparison, and Daily Deposit reports for easier bookkeeping.

• Reconcile and balance all accounts and invoices using Quickbooks and other methods.

• Prepare itemized statements, bills, or invoices; and record amounts due for services rendered.

• Distribute strong communication skills to ensure great customer service.

• Compile reports and gathering pertinent data for review.

• Maintain all vendor accounts for two regions.

• Exemplify professionalism, good conduct and judgment at all times.

• Assist in resolving accounting, auditing, legal and customer service issues.

• Prepare, process, and maintain Personnel Action Forms (PAFs) for employee status changes.

• Research, verify, allocates, and posts details of all expense deposits while maintaining all business transactions to subsidiary accounts in journals or computer files from documents such as sales slips, invoices, receipts, check stubs, and computer printouts.

• Ensure that all commissions are paid in a timely manner. Branch, Payroll, Billing, & Credit Manager

Majesty Hospitality Staffing LLC

September 2011 to June 2013

Select well-matched candidates to fulfill client needs. Maintain on-going contact with companies and temporary professionals currently on assignment to ensure both receive exceptional customer service. Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction; additional opportunities through contact with temporary professionals on assignment and client companies to grow our business and uncover job opportunities for our candidates.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities. Keep records of materials filed or removed, using logbooks or computers.

• Answer telephones, direct calls and take messages.

• Ensure that all commissions are paid in a timely manner.

• Fill job requests for clients with minimal notice.

• Conducted regular follow-up with managers to determine the effectiveness of recruiting plans.

• Successfully managed resources to support entire company operations.

• Duties included employee orientation, payroll, benefits, and employee relations.

• Maintained all employee, vendor, and client records.

• Recruiting/Hiring/Interviewing

• Engaged Salary Negotiations with all employees

• Coordinate a variety of employee related programs including incentive plans, safety initiatives, employee suggestion program, attendance policy, employee training and cross-training program, etc.

• Processing daily edits in Kronos to ensure accuracy

• Processing requests in Beeline/IQNavigator for temp labor

• Validate contract labor hours in Beeline/IQNavigator

• Coordinate and compose employee disciplinary action documentation.

• Distribute strong communication skills to ensure great customer service.

• Assist in implementing and maintaining a variety of recruiting strategies.

• Exemplify professionalism, good conduct and judgment at all times.

• Assist in resolving accounting, auditing, legal and customer service issues.

• Prepare, process, and maintain Personnel Action Forms (PAFs) for employee status changes.

• Monitor supply orders and usage.

• Designed personalized timesheets to fit each individual client. Facilities Manager

Canon Business Solutions

July 2005 to August 2011

Provide customer satisfaction through the performance and maintenance of Canon reprographic equipment. Follow daily, established maintenance processes and procedures; maintain routine upkeep of equipment and notify service department if unable to resolve. Respond to customer requests; assist end-users in basic functionality of equipment. Maintain service activity reports, monitor supplies, and restock inventory.

• Execute order entries and working closely with multiple departments to track orders ensuring deadlines are met

• Provided Litigation support using Command Workstation, Adobe Acrobat, and Microsoft Office.

• Educate customers on capabilities and services provided by Canon

• Served as a personal Consultant to the Senior Designer for the Marketing and Business Development Team

• Strengthened relationship with concerned clients resulting in a 5yr. contract renewal

• Monitor supply orders and usage decreasing bottom-line cost by 12 Percent

• Implemented an organizational system which resulted in a monthly workflow increase of 40 Percent

• Respond to customer inquiries and resolve customer service issues and complaints maintaining a great working relationship with the customers

• Handle and maintain invoices and database of customer records for easy referral

• Troubleshooting several types of copy and bindery machines to ensure a quality product

• Scanning multiple documents and converting them to PDF files for faster retrieval

• Trained new employees and other staff members' proper site procedures to ensure the customer's deadline would be met in my absence.

• Operate and service bindery, hole-punching, laminating, folding, and cutting equipment.

• Calibrated all site machines on a daily basis resulting in the best copy possible

• Shrink wrapping jobs to ensure the arrival of perfect documents during questionable travel/weather conditions Bachelor of Applied Science degree in Computer Networking ROBERT MORRIS UNIVERSITY - Chicago, IL

July 2011

Accounting Software (10+ years)

Account Reconciliation (10+ years)

Database Management (10+ years)

Kronos (9 years)

Vendor Management (10+ years)

Accounts Receivable (9 years)

Collection Management (10+ years)

Cash Application (10+ years)

Auditing (10+ years)

Record Keeping (10+ years)

Contract Management (10+ years)

Contract Negotiations (10+ years)

Applicant Tracking Systems (10+ years)

Bank Reconciliation (9 years)

Tax Experience (9 years)

Accounts Payable (9 years)

Areas of expertise:

Supervise others

EDUCATION

SKILLS

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ADDITIONAL INFORMATION

Office Management

Employee Relations

Strategic Planning

Data Analysis

Project Tracking

HR Program/Project Management

Managing Vendor Management Systems

Account Manager

Quickbooks

Great Plains

Litigation Support

Handling Conflicts

Relationship Building and Retention

Accounts Payable & Receivables

Collections & Credit Monitoring

Sales (B2B)

Balancing Currency

Kronos

Execute Site Training's

SQL

99% Collections Success Rate

Risk Management

Quality Control

Sage

Client Management

Performance Management

Monitoring web-based skills assessments

Month End Assistance

Contract Review & Administration

RELATED SKILLS

FLUENT:

Microsoft Office

QuickBooks

Vendor Management Systems

Applicant Tracking Software

Accounting software

KNOWLEDGABLE:

SQL 2003,2008

Kronos

Java Programming

Sage

E-Discovery

Linux

Visio

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