Manager Customer Service

Kaitlyn Rossiter

***********@*****.***

585-***-****

EDUCATION

State University of New York College at Geneseo

School of Business, AACSB Accredited

Bachelor of Science in Accounting

Graduated: December 2019

Transferred Fall 2018

State University of New York Monroe Community College Associates Degree in Business Administration

Earned May 2018

GPA 3.2

EXPERIENCE

Just Juice 4 Life, Rochester, NY May 2013- January 2020 Manager

• Reconciled cash and credit card receipts to point of sale system. Identify and resolve differences

• Updated Excel inventory daily based on physical count identified when product was at optimal re-order point

• Analyzed sales and expenses to identify opportunities to grow revenue and or reduce costs

• Conducted market and customer research to identify customer needs

• Reviewed product profitability to ensure adequate product pricing

• Trained and coached new employees to follow processes, customer service skills and food and safety laws

• Developed policies and processes to ensure successful startup of firm SUNY Brockport, Brockport, NY August 2011- May 2012 Chemistry Department Manager’s Assistant

• Set up chemistry labs for various classes and cleaned up chemicals and glassware after they were done

• Properly and safely handled chemicals based on the appropriate procedures

• Maintained a safe and clean lab to minimize spills and breakage of equipment

• Organized equipment and maintained an orderly storage facility

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