MARY PATRICIA CAÑIZARES

CONTACT OBJECTIVE

Adaptable professional with 8 years of experience in customer service and 7 years of experience and a proven knowledge of back office operations, data entry, product listing and confidential correspondence. Aiming to leverage my skills to successfully fill the Back-Office Support Staff role at your company.

Email: adcph4@r.postjobfree.com

Phone: +63-917-***-****

Address: Unit 1 & 2 Residenza Tuscania, Don

A. Quijada St., V. Rama Ave., Guadalupe, Cebu

City, Cebu 6000

Skype: adcph4@r.postjobfree.com

SKILLS

Problem Solving

Adaptability

Strong Work Ethic

Time Management

Critical Thinking

Handling Pressure

Leadership

Position: Virtual Assistant – Amazon Seller Center Client: Amazon Seller based in Los Angeles, California Period of Employment: February 2020 – Present

• Virtual Assistant to the CEO

• Manages Seller Center – replies to messages, price update, inventory update, creates FBA Shipments and performs other tasks related to Amazon.

• Performs other duties as assigned.

Position: Virtual Assistant

Client: WordPress Maintenance Support based in San Francisco Period of Employment: February 2020 – March 2020

• Virtual Assistant to the CEO

• Reviewed chats, email correspondence from the customers

• Scheduled and attended call together with CEO and Managers

• Reviewed and checked operation processes.

• Performed other duties as assigned.

Position: Brand/Product Development using Magento and Adobe Photoshop

Client: unitedsalonsupplies.com

Period of Employment: June 2015 - December 2019

• Reviewed or updated web page content or links in a timely manner, using appropriate tools like Magento.

• Responsible in creating product listing – from product images, product description, selecting product categories through Magento.

• Trained 2 employees during a period of company expansion on how to use Magento and upload or create product listing.

• Responsible in providing quality checks on photos, product description and prices making sure there are no errors or discrepancies.

• Responsible for doing online research on the same products EDUCATION

Bachelor of Science in Commerce

Major in Business Management

University of St. La Salle – Bacolod

2000 - 2004

EXPERIENCE

Position: Product Image Editor and Quality Specialist using Magento and Adobe Photoshop Client: Upwork

Period of Employment: February 2012 – February 2016

• Responsible in creating product listing – from product images, product description, selecting product categories through Magento.

• Responsible in providing quality checks on photos, product description and prices making sure there are no errors or discrepancies.

• Stored completed documents in appropriate locations – filezilla, google docs, etc.

• Maintained logs of activities and completed work.

• Performed other duties as assigned.

EXPERIENCE

Position: Asset Management Specialist

Company: Lexmark Research and Development Corporation Period of Employment: December 2010 – February 2012

• Responsible for providing detailed transaction and administrative support, and the day-to-day communications necessary to ensure effective and efficient operations, accurate timely billing details and contractual compliance in a managed services model. Worked closely with Geography based teams

(Customer Management Center, Finance, Worldwide Lexmark Services), the Lexmark Services Field Team, and Worldwide Practices Team. Responsible for following the Worldwinde Standard Practices for Asset Management/ARMS, Consumable Management, Warranty Entitlement, Order Management and all Billing Details documents.

• Generate billing details for monthly/quarterly invoices.

• Complete customer and supplier set-ups on required Lexmark systems.

• Performed other duties as assigned.

Position: Quality Assurance Coordinator

Company: Sykes Asia Incorporated

Period of Employment: July 2008 – December 2010

• Responsible for assessing the quality of the performance of the call center associates who deal with existing and new customers.

• Participated in design of call monitoring formats and quality standards.

• Performed call monitoring and provides trend date to site management team.

• Responsible in quality monitoring data management system to compile and track performance at team and individual level.

• Participated in customer and client listening programs to identify customer needs and expectations.

• Coordinated and facilitated call calibration sessions for call center staff.

• Provide feedback to call center team leaders and managers.

• Prepared and analyzed internal and external quality reports for management staff review.

• Performed other duties as assigned.

Position: Technical Support Representative – Senior Technical Support Representative Compnay: Sykes Asia Incorporated

Period of Employment: June 2004 – June 2008

• Helped customer identify and resolve issues with their internet connection problems and email issues.

• Guided customers through the installation of their internet connection.

• Submitted service or on-site technician requests of the customers.

• Performed other duties as assigned.

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