Jameela Esa

**** ******* **** *** ******, GA ****9

404-***-**** Mobile adcpgz@r.postjobfree.com

EDUCATION

****-**** ******* ** ******** Information Systems University of Phoenix

****-**** ******ors in Business Information Systems Univ. of West Georgia

WORK EXPERIENCE

10/2017-present Software Developer I PluraServ, Inc.

●Designed and developed the front-end parts of the application using Javascript, HTML, CSS, Bootstrap

●Integrated 3rd party components including a chatbox control, and Google Maps API

●Created database and structures to support projects using MySQL

●Responsible for maintaining design document and technical documentation

10/2015-10/2017 Senior Support Engineer PowerPlan, Inc.

●Provided high, complex level support to clients on the function and operation of its Asset Management Software

●Supported data integrations into PowerTax and PropertyTax modules through databases and API’s

●Developed forms & reports using form designer in PowerBuilder & SQL (Similar to WinForms)

●Developed code fixes for bugs, provided build updates & patches, and resolved code issues

●Provided solutions using technical skills including writing SQL scripts to resolve data issues

●Used database tools and providing solutions using PL/SQL, Oracle, and PowerBuilder

●Resolved errors in staging tables during data integration; Analyzed & audited data to ensure data integrity

●Resolved data issues by writing scripts, generating trace files, updating stored procedures & triggers, creating indexes to improve performance of interfaces and reports.

●Lead projects and collaborating with consultants to ensure seamless transitions from implementation to support

●Managed queue’s and triaging support tickets using Salesforce & JIRA

●Provided remote support using GotoAssist, client VPNs, and RDP

2/2014-11/2014 Sr. Application Support Engineer Conarc, Inc

●Provided high level, complex support for clients using a .NET Web-based, CRM & Document Management Application, iChannel, and WinForm application, iChannel Desk.

●Debugged C#/.Net, HTML, CSS, & Javascript; Developed and applied code fixes or patches

●Utilized WinForms in C#/.Net to resolve larger client support issues & iChannel Desk design/code issues

●Applied regular software updates & license renewals

●Supported Windows Servers (Server 2008-2014) and Virtual Machines

●Developed T-SQL queries & reports using MS SQL Server 2012 & SQL Server Mgmt Studio

●Supported data integrations into the iChannel application through databases and API’s

●Audited and analyzed data to ensure data integrity

●Created reports using SQL Server Reporting Services 2008, 2012

●Experience taking tickets via phone, email, or ticketing system as well as completing dead-lined projects

●Experience deploying and implementing the web based application onto new servers

●Provided remote support using GotoAssist, client VPNs, and RDP

6/2008- 6/2013 IT Support Manager Risala Institute

●Managed a team of contractors and employees to setup network, computer lab, and website

●Resolved day to day IT related issues including help desk, network administration, and system administration

●Created databases to support student enrollment using T-SQL

●Designed, developed, and managed website using HTML, CSS, and Javascript

●Performed administrative duties including bookkeeping, data entry, account management, and payroll

●Provided technical support to resolve daily computer issues

●Performed data analysis and generated reports

8/2009- 10/2010 Online Professor University of Phoenix

●Instructor for college level courses: Critical Thinking & Creative Critical Thinking

TECHNICAL QUALIFICATIONS & SKILLS

Demonstrated experience using Oracle, MySQL, and Microsoft SQL Server databases

Developed and architected a program for storing grades & calculating statistics using .NET/C# and Visual Studio

●Experience developing applications & reports using SQL Server Reporting Services (SSRS), PowerBuilder, WinForms

●Writing SQL in various database systems such as Oracle SQL Tools, SQL Developer, Toad, & SQL Server Management Studio

●Developing code using various tools including Visual Studio, Notepad++, PowerBuilder, FoxPro

●Database & Network profiling tools including SQL Profiler, Wireshark

●Demonstrated experience with Office, MS Windows Servers, Unix/Linux (Fedora, OpenSuse), & Virtual Machines

●Experience resolving bugs in HTML, Javascript, C#/.Net, Java

●Participating in agile UI Development using javascript, bootstrap, css, and html

●Experience with Active directory accounts, TCP/IP networking, DNS, DHCP, IIS, Exchange, Application, & File Servers

●Maintaining and installing hardware & software updates and licenses for PCs

●Experience transitioning clients from implementation to support

●Demonstrated knowledge and experience in Project Management

●Excellent problem solver with strong communication, and interpersonal skills; Dedicated, reliable, and hardworking

AWARDS & AFFILIATIONS

2019-Present Northeast Atlanta Metro Association of Realtors (NAMAR)

2018-2019 ACM – Association for Computing Machinery, Professional Member

2014-Present National Wild Turkey Foundation, Member

2014-Present Georgia Women in Outdoors, Member

2017 – 2017 Scout Leader, National Boy Scouts

2008 – 2014 Risala Institute, Education Board Member

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