Healthcare Client Relations

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To Whom it May Concern:

As you can see from my attached resume, I am a dedicated, dependable, results-oriented and self- motivated professional, with more than thirty years of established successful relationships within the educational, medical and health care industries. I have always tried to conduct myself in a manner that not only represents ethical, honest and professional standards, but one that focuses on the concerns, wants and needs of others. I strive to be the kind of servant leader I would want to work for and to work with.

I believe that leading by example has the greatest influence on people. We lead and teach some by what we say, some by what we do and most by who we are. Leading and teaching involves loving people and building strong relationships with them. During my professional career, I have successfully collaborated and facilitated issues and solutions with broad ranges and diverse groups of students, parents, faculty, education school officials, employees, health care professionals, clients, corporate leadership and co-workers. This was accomplished by being able to effectively develop and maintain on-going positive, interpersonal and cooperative working relationships. As a result, personal mutual trust and respect has been developed and maintained.

Since organizational priorities were constantly shifting, changes in priorities have always been part of my routine. Daily adaptability and flexibility were paramount. The ability to quickly and thoroughly prioritize and organize daily tasks enabled me to complete the needs of my job requirements. Multiple complex tasks were completed on a daily basis by establishing protocol to resolve conflicts, answering questions and providing services in a positive, timely manner. I have proven experience and knowledge in daily compliance effectiveness, procedures, and recommendations for improvement, client service and satisfaction.

Leadership qualities, professionalism, integrity, work ethic and competency were developed and maintained by establishing strong personal system of accountability. Utilization of best practice methods of client service. In order to provide timely education, problem solving and project completion to establish positive academic, corporate and business representative relationships utilization of best practice methods for client service were established. Within the educational environment, daily interaction and regular communication with students allowed me to be a liaison between students, parents and secondary and higher education school officials. I was able to encourage, motivate and inspire students to reach, utilize and exceed their D A V I D G . C H E R R Y

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innate potential. By being able to monitor students who were struggling in their classes, not meeting school expectations or ones having personal difficulties, I was able to mentor and teach life skills, decision making skills, study skills and time management skills for them to gain self-confidence and awareness in the classroom and in order for them to be a productive member of society during and upon completion of their education.

Managing multiple projects and being responsible for the market service areas of Mississippi and west Alabama, organizational priorities were constantly shifting. Organization to complete each job systematically prepared me to meet the daily needs of servicing my clients, hospital administration, physicians, clinic staff and insurance brokers throughout the market service areas. As a Program Operations/Client Relations Specialist for Aetna, Inc., I managed key business and industry, physicians and hospital systems as the single point of contact to resolve issues, coordinate strategies and care, manage customer and physician needs and monitor overall coordination of services, while following strict compliance standards. The compliance standards as set forth by Privacy Standards (PHI Protected Health Information) Insurance Standards (HIPPA Health Insurance Portability and Accountability Act) and general Healthcare/Patient Standards as required by the Joint Commission and the Center for Medicare/Medicaid Services (CMC). I served as the liaison for developing business relationships with Accountable Care Organization’s

(ACO) participating primary care providers (PCP) and their staff. Deployed key performance initiatives which support improved quality performance and measurable reduction in cost of patient care associated with the providers’ participation in the ACO and supported Practice IQ’s business model by maintaining daily contact with providers and clinic staff and utilized best practice methods of client service to provide timely education, problem solving, project completion to establish positive physician relationships.

As a liaison between hospital administration and local industry leadership, facilities were promoted and services to employers and their employees which utilized the Baptist Memorial Health Care system. I established and implemented the programmatic guidelines for the Community Advisory Council that Baptist Memorial Health Care Corporate Headquarters implemented at each of their community locations. I provided service for Baptist Memorial Health Care within the market service areas of Mississippi and west Alabama, including, but not limited to, eight (8) hospitals and numerous independent medical facilities.

After sixteen years as a loyal Client Relation Manager for Mississippi with Baptist Memorial Health Care, Corporate Headquarters, due to budgetary requirements and corporate restructuring, the position was eliminated, resulting in a lay-off. I was offered a position with Aetna, Inc., as Program Operations Specialist for Practice IQ Accountable Physicians of North Mississippi. During the first three months of employment, Aetna, Inc., made the difficult decision to dissolve the Practice IQ division of D A V I D G . C H E R R Y

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their national operations, resulting in a lay-off. During my tenure as Hospice Care Coordinator/Business Development for North Mississippi with Southern Care Hospice, I was offered a position that I could not refuse at Community Eldercare Services, LLC, as the Managed Care Specialist and Business Development for Mississippi and Tennessee. Due to budgetary restraints, the position was eliminated and I began my employment at HomeCare Hospice. I was later offered the position of Program Director of Operations at Millcreek of Tupelo and accepted.

I feel blessed with the opportunity to serve and to provide physical, mental, spiritual and emotional needs and dignity to patients by providing support and opportunity to serve and to minister to patients and their family struggling with life-limiting, end of life decisions or those with Intellectual and Developmental Disabilities. I appreciate the opportunity for further discussion and I look forward to hearing from you in the very near future.

Sincerely,

David G. Cherry

David G. Cherry

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EB0 X P E R I E N C E

MT01 I L L C R E E K O F

T U P E L O

Tupelo, MS

May, 2019 – present

PT01 R OGRAM D I R E C T O R O F O P E R A T I ONS Serves as the Program Director of Operations for the Adult Day Services Center and Residential Facilities. Oversees the day-to-day services, financial and transportation operations of the Center with approximately thirty-three

(33) individuals with Intellectual and Development Disabilities (ICF/IDD) enrolled. Responsible for a staff of over forty (40) professionals, as well as two (2) off-site residential facilities. Works with the individuals to provide opportunities for meaningful participation in daily life by providing inclusion for personal growth, independence, vocational development, social and recreational activities.

Maintains the highest quality of care, individual respect and dignity of the individuals and encourages an atmosphere that builds self-worth, learning and friendships. Coordinates with caregivers, families, social services agencies and medical professionals to plan clients’ program of care. Monitors programs to ensure effectiveness, quality care, compliance with applicable regulations and standards.

HT01 OME C A R E

H O S P I C E N O R T H,

L L C

New Albany, MS

May, 2017 – May, 2019

CT01 OMMUNITY R E L A T I ONS R E P R E S E N T A T I V E F O R M I S S I S S I P P I

Served as the Hospice Care Coordinator liaison for developing business relationships with families, physicians, hospitals, skilled nursing facilities, assisted living facilities and medical clinics throughout north Mississippi. Worked with the patient and the family to optimize the quality of life care and to emphasize the processes to provide the patient and the family with the dignity for the end of life issues, with specific emphasis on meeting the physical, psychological, emotional and spiritual needs of the patient and the family. Built referral relationships with the medical community, discharge planners and various other medical contacts in the market to verify that compliance issues are continually met. Utilized best practice methods of customer service to provide timely education, problem solving to patients, families and the medical community.

CT01 OMMUNITY

E L D E R C A R E

S E R V I C E S, L L C

Tupelo, MS

June, 2016 - April, 2017

MT01ANAGED C A R E S P E C I A L I S T / B U S I N E S S D E V E L O P MENT F O R M I S S I S S I P P I A N D T E N N E S S E E Served as the Managed Care Specialist liaison for developing business relationships with hospital systems, health care networks and managed care networks throughout Mississippi and Tennessee. Built referral relationships D A V I D G . C H E R R Y

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with the medical community, discharge planners and various other medical contacts in the market. Utilized best practice methods of customer service to provide timely education, problem solving, to patients, families and the health care community. Responsible for educating facility staff members in twenty (20) skilled nursing facilities on proper utilization of managed care networks and procedures.

ST01 O U T H E R N C A R E

H O S P I C E, I N C .

Tupelo, MS

August, 2015 – June, 2016

HT01 O S P I C E C A R E C O O R D I N A T O R / B U S I N E S S D E V E L O PMENT F O R N O R T H M I S S I S S I P P I Served as the Hospice Care Coordinator liaison for developing business relationships with physicians, hospitals, skilled nursing facilities, assisted living facilities and medical clinics throughout north Mississippi. Built referral relationships with the medical community, discharge planners and various other medical contacts in the market. Utilized best practice methods of customer service to provide timely education, problem solving to patients, families and the medical community.

AT01 E T N A,

T01 I N C .

Houston, TX

February, 2015 – May, 2015

PT01 R OGRAM O P E R A T I O N S S P E C I A L I S T F O R P R A C T I C E I Q A C C O UNTABLE P H Y S I C I A N S O F N O R T H M I S S I S S I P P I Served as the liaison for developing business relationships with Accountable Care Organization’s (ACO) participating primary care providers

(PCP) and their staff. Deployed key performance initiatives which support improved quality performance and measurable reduction in cost of patient care associated with the providers’ participation in the ACO and supported Practice iQ’s business model by maintaining daily contact with providers and clinic staff. Utilized best practice methods of customer service to provide timely education, problem solving, project completion to establish positive physician relationships.

BT01 A P T I S T M EMORIAL

H E A L T H C A R E

Memphis, TN

1998 - 2014

BT01 A P T I S T MARKET S E R V I C E S C L I E N T R E L A T I ONS MANAGER F O R M I S S I S S I P P I

Served as a liaison between hospital administration, primary care physicians and local industry leadership. Promoted facilities and services to employers and their employees which utilize the Baptist Memorial Health Care system. Provided service for Baptist Memorial Health Care within the market service areas of Mississippi and west Alabama, including, but not limited to, eight (8) hospitals and numerous independent medical facilities.

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HB4ospital Facilities

Baptist Memorial Health Care Desoto County; Southaven, MS

Baptist Memorial Health Care North Mississippi; Oxford, MS

Baptist Memorial Health Care Union County; New Albany, MS

Baptist Memorial Health Care Golden Triangle; Columbus, MS

Baptist Memorial Health Care Booneville; Booneville, MS

Magnolia Regional Hospital; Corinth, MS

Tippah County Hospital; Ripley; MS

Yalobusha County General Hospital; Water Valley, MS CB5ontinuing Education and Training

Affordable Care Act Guidelines and Principles

HIPPA Privacy and Security Compliance Guidelines and Procedures

Fraud Protection, Prevention, Waste and Abuse Guidelines

Center for Medicaid and Medicare Services (CMS) Guidelines and Procedures

Coding and Documentation Training Guidelines and Procedures

Medicare Shared Savings Program (MSSP) Quality Measures

CPT II Codes

Quality Measures for Accountable Care Organization (ACO) Performance Grading and Reporting

EPIC/Electronic Medical Records

Standards and Codes of Conduct

Workplace Harassment and Discrimination

Environment of Care

Health Insurance Association of America for the Managed Health Care Professional (MHP)

Flu, Pandemic Education

Blood Borne Pathogen Training and Education

CPR/First Aid Training, Health Fair Coordination AB6ccomplishments

Obtained certification from the Health Insurance Association of America for the Managed Health Care Professional, MHP.

Established and built relationships of mutual trust with primary care physicians and clients in major industries throughout north and central Mississippi and west Alabama, focusing on retention and new clients.

Demonstrated ability to prioritize in ever-changing daily activities, to quickly and effectively resolve client issues, complete projects on schedule, within budget and to effectively perform quality control and technical competency.

Demonstrated ability to prioritize in ever-changing daily activities, to quickly and effectively resolve client issues and concerns in a sensitive way to result in a positive outcome.

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Systematically routed clients through north and central Mississippi and west Alabama.

Maintained budget management for the Client Relations Department, while performing everyday duties.

Delegated responsibilities and established an appropriate system of accountability while being able to monitor progress and assess the quality of job performance of others.

Established and implemented a Community Advisory Board within each regional market and inviting local community leaders to join the Community Advisory Council. Members would have the opportunity to discuss specific company needs, services and concerns with various members of the medical leadership team.

Assisted agencies to improve their operations by using a cost effective and easy-to-implement process that is customized specifically for their specialized needs.

ST01 E C ONDARY

E D U C A T I ONAL

E X P E R I E N C E

New Albany, MS

1989 – 1998

Clinton, MS

1988 - 1989

Shannon, MS

1985 - 1987

NT01 E W A L B A N Y P U B L I C S C H O O L D I S T R I C T NT01 e w A l b a n y H i g h S c h o o l a n d N e w A l b a n y M i d d l e S c h o o l

CT01 L I N T ON P U B L I C S C H O O L D I S T R I C T CT01 l i n t o n H i g h S c h o o l

LT01 E E C O UNTY S C H OOL D I S T R I C T

ST01 h a n n o n H i g h S c h o o l

Served as a mentor and role model for young people for over fourteen years, through extensive participation in fitness activities and in the classroom as an educator.

Responsible for training and preparing individual student-athletes for competition in multiple sports in both the high school and college levels. Student-athletes continued careers at the University of Florida, Mississippi State University, The University of Mississippi, Delta State University; Mississippi College and Community Colleges throughout the state of Mississippi.

Gathered, compiled and maintained comprehensive monthly objectives report on participation, programs and outcomes.

Coordinated, managed and maintained confidential records to measure success on wellness, strength and conditioning programs and initiatives. D A V I D G . C H E R R Y

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Developed and implemented program recommendations to adapt wellness and strength and condition program in order to meet individualized designed objectives.

Developed, implemented and coordinated creative program materials, including motivational pieces, for the participants to set, reach and maintain health goals.

Developed, implemented, coordinated and followed-through with individualized strategic academic support plans for under-prepared and learning challenged student-athletes by establishing daily, weekly and monthly plans of action to enhance the academic success of the student- athletes.

Coordinated, managed and maintained confidential student-athlete records as were established and followed in order for the student-athlete to be eligible to participate in athletic activities as required by the Mississippi High School Activities Association (MHSAA) and state law. Provided opportunity to daily mentor student-athletes and teach life skills, decision making skills, study skills and time management skills for the student to gain self-confidence and awareness in the classroom and in order for them to be a productive member of society upon completion of their education.

Served as a liaison between the student-athlete, faculty, counselors, administration and the student-athlete's family.

Coached competitive and noncompetitive activities, with a focus on academic success, team sportsmanship, physical strength, endurance and flexibility.

Strength and Conditioning Coordinator for Boys and Girls

Football – Head Football and Assistant Coach, Defensive Coordinator

Track – Head Track Coach Boys and Girls

AB7ccomplishments

Sponsor of the Fellowship of Christian Athletes (FCA) and Students Against Drunk Driving (SADD.)

Member of the National Strength and Conditioning Association (NSCA) for fourteen (14) years.

Educator and Coach, specializing in Strength and Conditioning, Speed Enhancement, Endurance, Football, Track and Physical Education. D A V I D G . C H E R R Y

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EB1 D U C A T I ON

MT01 I S S I S S I P P I

C O L L E G E

Clinton, MS

1987 - 1989

MASTER O F E D U C A T I ON - E D U C A T I ON

Endorsements: Health and Physical Education

MT01 I S S I S S I P P I S T A T E

U N I V E R S I T Y

Starkville, MS

1982 - 1984

B A C H E L O R O F S C I E N C E – E D U C A T I ON Endorsements: Secondary Education

IT01 T A WAMBA

C OMMUNITY

C O L L E G E

Fulton, MS

1980 - 1982

B A C H E L O R O F S C I E N C E – E D U C A T I ON Prerequisites for degree

KB2 N OWLEDGE, S K I L L S A N D A B I L I T I E S

Demonstrated ability to provide sound leadership and management skills, delegate responsibilities and established an appropriate system of accountability, while being able to monitor, progress, and assess the quality of job performance of others, by coordinating, training, mentoring and providing professional development to the project team.

Demonstrated ability to prioritize in ever-changing daily activities, to quickly and effectively resolve issues, complete projects on schedule, within budget and to effectively perform quality control and technical competency.

Demonstrated utilization of sound judgment in problem-solving skills and proven ability to provide open communication to quickly and effectively resolve student, parent, administration, employee, client and customer concerns in a sensitive and positive way.

Demonstrated ability to daily mentor student-athletes and teach life skills, decision making skills, study skills and time management skills for the student to gain self-confidence and awareness in the classroom and in order for them to be a productive member of society upon completion of their education.

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Demonstrated ability to identify and implement creative decision- making capabilities to provide solutions to problems in order to stay within compliance, regulatory and budgetary guidelines.

Demonstrated knowledge and ability to develop, implement, coordinate and present programs, and workshops to broad ranges students, parents, administration, employees, health care professionals, clients, corporate leadership, co-workers and diverse groups of people.

Demonstrated knowledge and ability to coordinate, develop, implement and present programs, events and workshops that raise community awareness of the values, corporate missions and staff development to broad ranges and diverse groups of people.

Demonstrated knowledge and ability to develop, implement, coordinate and present programs, and workshops to broad ranges and diverse groups of people.

Demonstrated ability to build mutual trust and respect by maintain on- going positive, interpersonal and cooperative working relationships with broad ranges and diverse groups of students, parents, administration, employees, health care professionals, clients, corporate leadership and co-workers.

Demonstrated ability and knowledge to provide excellent organizational, prioritization, competency and scheduling skills in order to maintain, retrieve and convey a myriad of complex information and documentation, orally and electronically.

Demonstrated experience and knowledge to serve as liaison between diverse groups of students, parents, administration, employees, health care professionals, clients, corporate industry leadership, and co- workers.

Demonstrated strong leadership qualities, abilities, professionalism, integrity, work ethic and competency, by establishing an appropriate system of accountability.

Utilized best practice methods of customer service to provide timely education, problem solving and project completion to establish positive academic, corporate, business and industry representative relationships.

Demonstrated ability and knowledge of deployment of key performance initiatives which support improved quality performance and measurable reduction in cost of patient care associated with the providers’ participation in the Accountable Care Organization (ACO) by supporting the business model and maintaining daily contact with providers and clinic staff.

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Demonstrated broad-based knowledge in the medical and health care industry, including primary care physician relations, sales, marketing and branding and the ability to promote medical facilities, services to broad ranges of diverse groups of clients.

Demonstrated knowledge to distinguish between urgent care needs and emergency care needs in ACO settings for attributed high-risk, moderate-risk and low-risk patient management.

Demonstrated ability and knowledge to establish and implement Workers’ Compensation protocols to provide timely and accurate company information to the emergency room staff in order to quickly and accurately provide service to clients with walk-in Workers’ Compensation needs.

Demonstrated ability to promote health and wellness initiatives within business, industry and school systems across the territory areas of Mississippi and western Alabama; ex: Drug Testing, Flu Shots, CPR/First Aid Training, Blood Borne Pathogen Training, Health Fair Coordination, etc.

Demonstrated ability to bond easily with students and desire to help educate young people, regardless of their circumstances and physical needs or limitations, by acting as a positive role model.

Demonstrated capable manager of both people and tasks by utilizing strong time management skills.

Demonstrated broad-based knowledge and adept skill at identifying potential bottlenecks in processes within and across departments and coming up with competent solutions to the issues.

Demonstrated proficient with Microsoft Office Suites. RB3 E F E R E N C E S

AT01 v a i l a b l e U p o n R e q u e s t

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