Hector Gonzalez

**** ****** ****** • Fort Mill SC 29707

Mobile: 917-***-**** • Skype: hgonzalez10 • Email: adcpeh@r.postjobfree.com

www.linkedin.com/in/gonzalezhector

OBJECTIVE & SUMMARY OF QUALIFICATIONS

Technology professional with emphasis on infrastructure support. Strong leadership skills, able to work independently or as a team player. Excellent communication skills, interpersonal skills, and ability to handle multiple tasks under tight deadlines. My role is to strategize, design and implement network solutions and business practices to support my company’s overall direction. My goals are to evolve and protect infrastructure while continuously educating myself on new technology trends where we may benefit as an organization.

• Demonstrated leadership abilities through training, managing helpdesk and vendor relationships

• Finding ways to mitigate risks and future proof implementation of new technologies

• Over 10 years combined experience in support roles, networking knowledge and management

• Experience in network implementation, SonicWALL, VLANs, Access Point and VPN configuration

• Understanding of TCP/IP, DNS, DHCP and Networking concepts

• Natural curiosity for researching and testing new technology

• Positive attitude towards success and career mobility

• Tech enthusiast, great at communication and documentation

• An understanding of how to translate business needs into technical solutions

• Office 365 support on migrations, licensing, SharePoint, Skype and PowerShell

EDUCATION

New York University, New York, NY 2010 - 2011

Digital Communications Major

Completed ITIL Training 2016

EXPERIENCE

Linet Americas, Charlotte, NC 01/2016 - Present

Industry: Manufacturing

Establish the company’s technical vision and lead all aspects of the company’s technological development

Meet with SMB entities in New York and Charlotte markets to seek support opportunities

Manage Fortinet firewalls, UniFi Access Points, and Dell switches

Work with international IT partners on projects and ideas regarding our technical infrastructure

Travel internationally to remote offices as required

Manage Active Directory, Office 365 and Windows Server 2012 virtual and physical environment

Manage vendor relationships i.e. telcom, printers, mobile devices, internet

Use Alvao Service Desk for tickets and Power BI for weekly IT meetings on metrics

Customize PowerShell scripting for server management

Traveled to Brazil, Mexico and Czech Republic offices for projects and support as required

Microsoft, Charlotte, NC 05/2015 - 11/2015

Office 365 Support Engineer (Contractor)

Industry: Software

Execute, manage and lead a set of Office 365 customers through the Onboarding process

Assist technical skills in Exchange Administration, EOP using PowerShell scripting

Use PowerShell to connect to customer tenant to provide scripting in various troubleshooting scenarios

Assist Office 365 customers with configuration of onboarding tools and processes technology

Identify key Onboarding pain points to provide improvements for the Office 365 for deployment cycle

Develop, foster and maintain effective working relationships with Engineering and Enterprise partner teams

Provide support for installation, Office 365 utilities and migration readiness tools on local Exchange server, public folder migration, IMAP and cutover migrations

Troubleshoot issues with Office 365 products such as Office 2010 and 2013, SharePoint Online, Skype for Business, One Drive for Business on Mac and PC platforms

Assist customers with licensing, Office 365 plans and administration concerns for their particular use cases

Genesis10, New York, NY 12/2011 - 03/2015

Systems Administrator

Industry: IT Consulting

Managed License Acquisition and distribution of Office 365 products, project assisted in the deployment of Office 365, monitor the status of Office 365 services across offices

Build out application servers for vendors, file servers and shares, terminal servers and print servers

Managed Active Directory account creation, termination, modification, created and maintained distribution lists and security groups

Migrated user accounts from on-prem to Office 365 within a hybrid Office 365 environment

Use PowerShell for but not limited to add/edit account permissions, account migration to Office 365

Overall support of hybrid Office 365/on-prem Exchange environment

Configure Hyper-V server for adoption of Office 365 build for Exchange 2010 and DirSync VM servers

Deployment of SharePoint Online sites collections, resources and permission management

Train end users on how to use Lync A/V conferencing, setup Lync sessions for video conferencing

Consult with CIO to develop new IT business strategies and network design for all offices

Travel to remote offices to manage moves, projects and planning for new network build outs

Configure and maintain health of SonicWALLs, configured site to site VPN tunnels, configured SonicPoint access points for WiFi

Configured and deployed Windows Server 2008 R2 domain controllers

Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements, hardware rack and mount

Decommission legacy technology and migrate and/or improve hardware and software

Applied software patches and maintenance for servers, switches and SonicWALLs

Setup, manage, and troubleshoot GoToMeeting video conferences

Design and configure infrastructure from inception and completion for new offices

Configured and maintained health of HP switches, servers and peripherals within the environment

Fine tune hardware configuration for performance optimization and increased hardware lifespan

Manage Mitel phones and PBX for all offices including but not limited to hunt groups, mailbox assignment and voicemail access

Duties include but are not limited to, account creation, Blackberry configuration and iDevice management

Configure GPOs for but not limited to password retention, network resources, etc

Utilize Active Directory for but not limited to creating containers, accounts, alias, groups, distribution lists and security groups

Troubleshoot network issues such as but not limited to DHCP conflicts, DNS resolution issues, etc

Proactively testing software for enterprise solutions such as but not limited to storage, backups, and MDM

Responsible for system backups and restores

Prepared SonicWalls for SSAE 16 readiness assessments

Document adds/changes to network topology and illustrate those changes using Visio

Manage and create relationships with vendors for new solutions and cost effectiveness

Point of escalation for Helpdesk

Ariela-Alpha International 05/2011 - 12/2011

Technical Support Manager

Industry: Fashion

Track and report on Technical Support volumes, service levels, quality of service, and timely SLAs

Assist CTO in budget discussion, quarterly forecasts and monthly review of departmental expenses

Provided direction and leadership for IT department

Ensured that all team members have development goals that enable them to improve in their current job in preparation for future opportunities

Gathered metrics based on department productivity and pain points to determine where resources are most needed

Served as a point of resolution for service level complaints or missed SLAs

Work with CTO to define business problems and/or opportunities and identify alternatives to apply technology solutions

Vitech Systems Group 02/2011 - 05/2011

Helpdesk Technician

Industry: Software

Provided high level customer support to Executive and non-executive staff

Imaged and deployed Linux desktops using Clonezilla

Setup AV equipment for conferencing

Used VMware to deployment of virtual machines for our remote developers

Provided Windows and Lotus Notes support

Used Active Directory for but not limited to account creations, terminations, distribution and security groups

Email and PC setup, network/local printer installation, created, managed and granted access to file shares

Bonnier Corporation 05/2008 - 02/2011

Helpdesk Technician

Industry: Publishing

Provided high level customer support to Executive and non-executive staff within an Apple and PC environment

Responsible for opening and closing support tickets in a time reasonable manner with end user follow up

Responsible for file server backups and recovery using Symantec Backup Exec

Provide telephone, PC, printer and/or application support training for new employees

Setup and configured IP phones on PBX and setup email on iDevices

Created accounts on BES and troubleshoot connectivity issues

Provided support for Adobe Creative Suite products to creative and production teams

Created and updated PC images and MAC images using Norton Ghost and Carbon Copy Cloner

Provided Cisco VPN access to remote users for on-site resources

Used Active Directory administration for user account and group management

Setup polycom for video conferencing

Managed inventory for equipment for Apple and PC equipment and mobile devices

Traveled to remote offices and company events to provide technical support

Career & Educational Corporation 08/2004 - 05/2008

MIS Support

Industry: Education

Managed Windows Server 2003, use Active Directory to create user accounts

Reset passwords, add computers and printers, backups in Windows based environment

Troubleshoot loss of network connectivity issues

Software/hardware installation, PC repair, Outlook email setup, phone and remote desktop support

Used Enterprise Manager to run basic SQL for data extraction

Created queries in Access to isolate pertinent information

Exported text files from web-based application to generate tables or queries in Access

Extracted data from database tables to import into ADP software to create student records

Analyzed and verified statistical data for reports, created spreadsheets in Excel using formulas

Provided user end training to new staff on database usage

Contact this candidate