Project Information Security

COLLINS OWUSU-AGYEMANG

adcpe9@r.postjobfree.com

Atlanta, GA. Tel: 678-***-****

Career Summary:

Over 9 year’s experience in providing strategic direction to senior management on technology, proven ability to apply Business Information Systems principles/theories to achieve organizational goals in delivering Web & Mobile projects involving Client – Server architecture systems.

Able to support operations through communications, analysis of data, and computer applications/programming, experienced solution-based employee skilled at analyzing information systems. Provide strategic planning, business solutions and hands-on project management experience in Web and mobile technologies.

Coordinated with various teams located across different regions both internal & external and near shore & offshore teams.

Developed quality requirements document using Case Complete requirements document software

Used Agile/SCRUM methodologies to bring the team together and coordinate the features with daily stand up meeting. Good understanding of JAVA and J2EE concepts along with strong knowledge of different relational databases and provided Java programming support to products.

Excellent knowledge in orchestrating backlog grooming, creating epics and user stories/decomposition

Initiated various projects from initial concept phase to all the way to delivery. Including putting together the concept and gathering estimates and timelines.

Meets financial objectives by forecasting requirements; preparing project budget and scheduling expenditures to ensure the projects are within Budget.

Experience in Unified Modelling Language (UML), User Interface Specification (UIS) using Wire Framing, SQL – Query, XML, Data Modelling (ERD), Business Object Modelling, Context Diagram and Mock-up diagrams

Worked with the project teams in all stages of Software Development Life Cycle (SDLC) from requirements gathering, development, implementing and testing of various software.

Technical Competencies:

Tools : MS Project, Visio, Word, Excel, SharePoint, VMWare,

Methodologies: Agile/SCRUM, Waterfall, SDLC Release Management, others

Domain : Healthcare, Retail, Banking/Finance, Logistics, Gaming and Lottery

Programming : C/C++, Visual Basic.NET, Java, Java Script

Reporting & ERP: Kofax, SAP, CRM, ECM Salesforce, Microsoft Dynamics, Oracle PL/SQL, MS Access, JDA Merchandising System, ASQ reporting,

Software : Visual Studio 2008/2005, SharePoint 2007, Rational Suite (RequisitePro), Rational Rose, Lotus Windows Vista x64/x86 Enterprise, VersionOne, Jira, ServiceNow. VSTS/TFS, MS Dynamics 365 CRM

Networking : LAN / WAN Administration, VPN, TCP/IP, Novell, SMS/SQL, 100BaseT Ethernet, SecureID, Cisco Routers, Switches, Juniper Switches, VoIP

Professional Experience:

Scientific Games Corporation Alpharetta, GA Aug 2017 to March 2020

Senior Technical Solutions Analyst

Job Responsibilities

Coordinated with teams on/offshore designers and developers and others through multiple software development projects delivering innovative enterprise-wide solutions

Worked with cross-functional teams to implement end-to-end Digital Asset Management (DAM) system to house enterprise-wide assets

Coordinated the implementation of Microsoft Dynamics 365 CRM for the entire Scientific Games Corporation

Worked with cross functional teams in order to establish comprehensive business and functional requirements and then translate those requirements into software design specifications using various notations of UML.

Developed high-quality requirements showing actors with their goals, user stories and capabilities, process flow diagrams using CaseComplete requirements management software

Coordinated the requirements gathering process and help design the architecture.

Responsible for defining application project life cycle, defining application documentation standards

Worked with the business stakeholders, design and development team to design the screen flow of the application.

Wrote the High level and low-level Requirements Document and Detailed Business Requirements

Designed and developed use cases, activity diagrams, sequence diagrams, and OOD using UML

Coordinated the release reviews to obtain feedback from the business and marketing teams to optimize the flow using Agile/Scrum methodology.

Defined audit and access rules for sensitive data for end-users and applications

Worked with users to develop user acceptance plan and test cases.

Professional Experience:

Ernst & Young Alpharetta, GA Feb 2013 to June 2017

Senior IT Business Systems Analyst (Consultant)

Job Responsibilities

Implemented first-of-its-kind Digital Security Operations Center (DSOC) in Muscat Oman, a cybersecurity monitoring service to combat cyber threats organizations face

Led the effort with technical and business partners to identified and documented requirements for the development and implementation of infrastructure systems and processes; ensured processes are scalable and flexible to meet future business needs and represent the best overall fit for the organization

Responsible for end to end project management for applications that are required to be moved from a legacy User Access Request and User Access Certification systems into Onelogin systems (identify and access management system IAM).

Partnered with system integration teams and technical implementation partners to developed, defined and traced technical requirements to support processes and system changes

Created and broke down user stories into smaller (epic/stories decomposition, more manageable pieces

Gathered, analyzed, and documented requirements, including validation and traceability, for existing and new system solutions supporting various IT Infrastructure channels

Created and updated requirements traceability matrix against solution architecture, design, test planning and handed over to support

Performed risk, vulnerability and business impact assessments as part of the organization’s External Network Management process

Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response

Communicated with project managers, client support contacts, firewall engineers, system administrators, account security officers, implementation teams, and compliance management to achieve required goals. Followed change management procedures

Implemented and maintained a network hardware and software audit solution

Analyze requests submitted by end-users to ensure audit standards have been satisfied. Utilize ticketing tool to record request to provide authentic documentation for audit

Professional Experience:

CAN Capital Inc. (Financial Tech) Atlanta, GA Dec 2011 to Jan 2013

Senior IT Business Systems Analyst (EPMO)

Job Responsibilities

Provided enterprise wide support on governance, project portfolio management best practices, mentoring 4 business analysts both on-shore and off-shore

Provided Analysis, Requirement Gathering, Specifications, Development, Testing Plans, Unit and Functional and Integration Testing execution, User-Training, UAT, Rollout, and Support for new projects and customizations on CRM(Salesforce) /EIS (ERP) system on a global basis working with key business owners and users

Created Product Backlog, Sprint Backlog and managed User stories decomposition

Assisted in entering and updating Issues (Epics, Stories decomposition, and Tasks) onto JIRA Agile application

Coordinated the development of mobile applications for different platforms such as ANDROID, iOS, J2ME, WINDOWS MOBILE

Interacted with developers, architects (both on-shore and off-shore), and managers to gather requirements for technical implementations and deployments and then discusses with executives to track project progression and meet deadlines

Documented current and future state Demand Management and Implementation procedures - process improvement

Coordinated project teams in collecting timesheets, collating status reports and financial data, tracking deliverables, coordinating issues and risks etc.

Coordinated the implantation/release of infrastructure & Telephony System upgrade (from Digium phones to Polycom System)

Queried and reported key metrics and actionable insights utilizing Excel, SQL skills and other business intelligence software to leadership team

Processed change requests, and managed project's scope, acceptance, installation and deployment to confirm all IT solution development

Worked with Line of Business partners (Both outside Merchants and Inside Call Centre) to develop and define strategic goals, roadmaps to achieve those goals, and success criteria to confirm goals

Worked with Line of Business partners to develop and define technology project scopes, requirements, and operational impacts (migrations support, etc.)

Led a business and technology team in re-engineering Key Financial leading-edge (Oracle Financial Services Platform) education loan origination platform, including the in-sourcing of loan origination and call center functions, resulting in quadrupled volume of in-house originated loans about $5 million Dollars

Professional Experience:

Citi Retail Services (Citigroup), Irving, TX Dec 2009 to Jul 2011

Business Continuity & Compliance Analyst (Consultant)

Job Responsibilities

Engaged with colleagues in compliance, risk and the business during all phases of the process

Performed complex analyses of business goals, objectives and needs and of the general business environment of over $700M business line

coordinated and executed a variety of validation controls to ensure compliance with Information Security Policy and industry standards, including but not limited to the Federal Financial Institutions Examination (FFIEC), Payment Card Industry (PCI), GLBA, SOC

Delivered results to senior team and lead / engage compliance advisory members in discussion regarding business impact and plans to address areas of concern

Performed IT Risk Assessment and IT scoping based on COSO and COBIT frameworks for SOX

Ensured IT security and SOX Compliance requirements are implemented in New Systems, Enhancements and Upgrades

Reported the levels of compliance risk and control effectiveness to key stakeholders such as Security Officer, regulators, internal/external auditors, etc.

Develop schedules and materials for Business Continuity training/awareness activities to ensure that business continuity teams are trained and proficient in implementing the business continuity plans.

Ensured that Business Continuity program components (Business Impact Analysis, Risk Assessments, plans, strategies, etc.) are current, effective, and address Citigroup business requirements.

Developed and conduct testing and monitoring of Business Development functions to ensure adherence to policy and regulatory requirements

Communicated verbal and written responses to audit findings that are timely, accurate, and are supportive of strategic solutions

Coordinated business recovery exercises (Walk-throughs, Tabletop Exercises, Infrastructure Recovery Exercises at our alternate data center, etc.).

Wells Fargo & Co, San Antonio, TX June 2008 to Sep 2009

Business Analyst (Consultant)

Job Responsibilities

In-depth Technical Consultation to the different stakeholders of clients and management

Used Agile/Scrum methodology to coordinate with the team and discuss various opportunities within our sprint and make possible recommendations.

Created and broke down user stories into smaller, more manageable pieces using Business Rule and CRUD Methods

Designed and developed user interface using JSP, XHTML, JavaScript, CSS, and display tag library

Gathered business requirements relating to home mortgage and equities, converted into the same functional requirements using Agile/Scrum methodology and author in the same business requirements document (BRD).

Created umbrella ECM practice at Wells Fargo in order to execute the plan using external resourcing

Involved in developing applications using Java and J2EE.

Introduced Enterprise Capture initiative for more effective capture of millions of paper documents across the organization

Gathered business requirements, sized up the project scope and created project plans in a dynamic environment

Developed and manage business/functional and technical requirements documents using Requirements Traceability Matrix (RTM), create Functional/Technical specifications and develop Conceptual Design document that encompasses Use Cases, UI Specs, Data Flow Diagram, Data Elements Grid and Report Specs, etc. and work with the development team to design technical solutions.

Gathered Analyzed, Validated, and Managed and documented the stated Requirements. Interacted with users for verifying requirements, managing change control process, updating existing documentation.

Defined and implemented processes to improve performance and response time, automate manual steps and streamline the process pursuing a paperless office goal within the Wells Fargo Home Mortgage Loan Processing Team

Environment: Java, RAD7, JSP, HTML, CSS, Agile/Scrum XML, Subversion, Websphere Application Server 6.1, Bugzilla, JUnit, Kofax.

Professional Experience:

JPMorgan Chase, Newark, DE March 2006 to April 2008

Business Analyst (Consultant)

Job Responsibilities

Identified the key Stakeholders and the business users of the application.

Documented business requirement to get a better understanding of customers' business processes and projects using Agile methodologies

Gathered Analyzed, Validated, and Managed and documented the stated Requirements. Interacted with users for verifying requirements, managing change control process, updating existing documentation.

Used JavaScript and struts validation framework for performing front end validations

Created a product roadmap for the various stages and releases throughout the project lifecycle.

Conducted JAD sessions with the stakeholders, end users and SME, to determine the critical business processes and identify key functional requirements for Loan Service system adhering to the Mortgage Servicing Industry practices and FDIC guidelines.

Actively conducted and participated in weekly meetings to analyze the progress and maintain status reports.

Reviewed test cases and maintained the Requirement Traceability Matrix (RTM).

Identified the Use Cases and documented the product requirements and the workflows of the As-Is process and the To-Be process in the textual Use Cases for various modules like Loan Mod, CRM, Reporting, Dashboard etc.

Elicited requirements through brainstorming sessions and identified primary actors their roles and functions.

Created various UML models like Use Case diagrams, Activity Diagrams and State Diagrams in MS Visio.

Performed Functional and UAT testing before the system went live.

Environment: Agile/Scrum, Java, RAD6.0, JSP, HTML, CSS, XML, JavaScript, AJAX, Struts2, IBM Websphere 6.1, Oracle9i/10g, UML

Education Qualification:

MBA (Project Management) Florida Institute of Technology

B.S. Business Administration (Bus Info Syst), DeVry University, Atlanta, GA

Diploma, Chartered Institute of Marketing, UK

Certification:

IIBA: E017-002 (Business Analysis, 2016)

IIBA:E017-001 (Project Management, 2016)

SQL Server 2016 Administration (2016)

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