SURESH KRISHNAN

adcpdp@r.postjobfree.com

Mississauga, ON

Status: Permanent Resident

SUMMARY

ISTQB Certified QA Manager with 10+ years’ experience in Quality Assurance, Test Management, Software Quality Measurement & Analysis and Project Management.

Expertise in Test Methodology, Test Design/Planning, Estimation, Tools, Defect Management and Reporting.

Experience in managing various test phases i.e. Functional, Regression, Integration, Performance and UAT.

Well experienced in V-Model, Agile/Scrum and DevOps SDLC methodologies, Test Automation Frameworks, ITIL Framework, Continuous Improvement Process (CIP) and GxP Guidelines.

Experience across multiple industry domains like Life Sciences, Pharmaceutical, Banking, Finance, Consumer Goods, Automobile, Aerospace etc.

Experience in technologies like SAP, Microsoft, Mainframe, Open Source, Mobile & Cloud applications.

Experience working with business teams, end users and customers/vendors across multiple geographies and managing teams in Testing Centre of Excellence (TCoE) and Test Factory delivery models.

Experience in managing large (40+ member) teams in Global Network Delivery model (onshore, near shore and offshore delivery) and handling complex enterprise-wide initiatives across multiple inter-connected systems.

Experience in areas like SLA Management, Recruitment, Training, Change Management, Incident and Process Management.

TECHNICAL SKILLS

Test/Defect Management: TEST DIRECTOR, JIRA, CONFLUENCE, QUALITY CENTER (HP QC/ALM), TEST LINK

Automation: QTP, SAP eCATT, PARASOFTSOA, POSTMAN, SOAPUI, SELENIUM, JENKINS, TOSCA

Software Quality Analysis: CAST AIP, ENLIGHTEN, HIGHLIGHT, SONARQUBE

SAP Modules: MM, SD, WM, PP, FI, CO, HCM, MDM, BI/BW, SCM

Ticket Management: SERVICENOW, BMC REMEDY

Programming: SAP ABAP, SQL, XML, VB/BATCH SCRIPT, .NET

Databases: ORACLE, MS SQL SERVER, SAP HANA, TERA DATA

Mobile Platforms: WINDOWS MOBILE, ANDROID, iOS

Others: WEBMETHODS, SAP BODS, FTP, TABLEAU, UNIX, TFS, VISIO, SHAREPOINT, MS OFFICE CERTIFICATIONS / TRAININGS

ISTQB (CTAL-TM)

CAST AIA Professional

TOSCA – AS1/AS2

SAP eCATT

PROFESSIONAL EXPERIENCE

Organization: TD BANK (Sep 2019 – Present)

Role: QA Manager – Toronto, Canada

Managing QA activities for multiple projects as part of TCoE involving Mainframe, Web Services and Mobile Technologies

Define Test Strategy, Test Plans, Templates, Estimations and Test Closure Reports for phases like System Test, SIT, BAT, PAT and BUV across multiple projects.

Work with project team members, third party vendors/ service partners, release teams and business teams to manage test schedule, staffing and ensure project timelines and deliverables are met.

Organize defect triage meetings and program level test progress meetings with business and leadership groups.

Review test artifacts, test architectures and present testing metrics and status to the leadership group.

Co-ordinate and manage work efforts with offshore teams to reduce project costs.

Identify and build regression suite using test automation to reduce effort/cost.

Guide, mentor and monitor the various test teams involved as an SME. Organization: Bank of Montreal-BMO (April 2019 – June 2019) Role: Test Manager – Toronto, Canada

Managing QA activities as part of SAP CoE involving SAP HANA, BW, BODS and other downstream applications like CDIC, FMS and IMatch .

Responsible for the Test Management, Defect Management, Change management and Quality Governance for the General Ledger Renewal engagement.

Manage test efforts for multiple teams involved in multiple releases activities across different geographic regions.

Define Test Strategy, Test Approach, Templates, and Tools for multiple phases of testing like Functional Unit Test(FUT), System Integration Test(SIT), Regression Test, Performance Test and User Acceptance Test(UAT).

Review high level business requirements, User Stories and advise QA team in development of test deliverables like Test Cases, Scripts and Data Sets.

Lead Test Automation efforts using Worksoft to reduce test effort during Regression test cycles for releases, system upgrades/software updates and patching across the entire SAP landscape.

Responsible for continuous improvement of QA processes and Test Maturity Model for the CoE practice. Organization: TD BANK (May 2018 – Feb 2019)

Role: QA Manager – Toronto, Canada

Manage multiple QA teams involved in testing the implementation of a P2P International Money Transfer Service using Mainframe, Java, ETL, Web Services and Mobile Technologies

Review high level business requirements, Test Plans, User Stories and advise QA team in development of test deliverables like Test Cases, Scripts and Data Sets.

Identify QA gaps and coordinate test data requirement activities like data conversion and data mapping with the program test management team.

Work with QA teams and Scrum Masters across different Agile Pods/Sprints.

Determine test resources required for testing and manage test execution for testing cycles.

Lead the defect triage meetings and program level test progress meetings.

Identify risks during test preparation/execution and proactively communicate them to the stakeholders.

Manage testing escalations and contribute to knowledge development and continuous improvement process. Organization: ACCENTURE (Sep 2004 – Feb 2018)

Role: Program QA Manager – Seattle, USA

Client: Boeing

Responsible for managing 40-member testing team involved in the implementation of the Raw Material Aggregation System for using SAP HANA(Cloud), BODS(ETL), Hybris, Oracle Agile and Auto Desk applications.

Responsible for the Test Management, Change management and Quality Governance for the engagement.

Responsible for defining Test Strategy, Test Plan, Process, Templates, Frameworks and Tools for multiple phases of testing like Functional Test, System Integration Test(SIT), Regression Test, Performance Test and User Acceptance Test(UAT).

Review business requirements, functional designs, test environments/data, tool configurations, entry/exit criteria, quality documentations and deployment/cut-over tasks.

Conduct requirement review workshops, defect triage meetings, stage gate sessions and Go/No-Go meetings.

Gather and present testing metrics and testing activities of the project to business stakeholders.

Advise client stakeholders on QA best practices, tools and methodologies and continuous improvement areas.

Facilitate client coordination meetings with various business units, geographical entities and external vendors for successful implementation.

Co-ordinate with various teams across the engagement to ensure timely resolution of defects and smooth planning of release activities.

Role: Data Services & Testing Manager – Racine, USA Client: SC Johnson

Responsible for managing a 35-member team (located across the globe) involved in supporting the Data Management and Testing Services.

Managed teams involved in Master Data Management, Data Sync(GDSN), Sales Analytics(MINE) and Testing using technologies like SAP MDM, 1WorldSync(Cloud), PHP/HTML, Tableau and SERVICENOW etc.

Conduct solution workshops with application stakeholders to collect the enhancement requirements and prioritize them based on business criticality / compliance requirements.

Analyze the support process and identify areas of improvement and create a custom SERVICENOW process for tracking MDM/Data Sync support tickets and implement steps to help improve operational efficiency, faster issue resolution and reduce costs.

Manage transition activities and work with client teams in implementing SLA and KPI’s for the various teams.

Advise client engineering teams on MDM/PIM product setup and packaging based on GDSN guidelines.

Support and coordinate with offshore teams via walkthrough sessions on requirements, test scenarios, master data setup and configurations.

Propose and implement various value add ideas (reusable assets, automated tools etc.) resulting in cost savings to the customer as well improved productivity of the team.

Conduct SWOT analysis sessions for different process areas and recommend best practices/processes for the customer.

Define process for performing deep dive analysis(RCA) on incidents and conduct trainings for Technical and business team members.

Role: TCoE Lead – Milwaukee, USA

Client: MillerCoors

Responsible for managing 25 team across multiple projects under the Testing Center for Excellence (TCoE).

Responsible for test management, demand management and quality governance.

Manage test efforts for multiple teams involved in technologies like SAP, Web Methods, SharePoint/.NET, Java, Python, XML, ETL Tools and mobile applications over multiple releases.

Define Testing Methodology, Process, Templates, Tools, Frameworks and Documentations like Test Strategy, Approach, Plan and Test Closure report.

Responsible for Planning and Execution of the Regression, Integration and User Acceptance Testing within stipulated schedule and budget.

Review user requirements, functional designs, entry/exit criteria, quality documentations and deployment/cutover tasks.

Organize knowledge share sessions for continuous learning and coach new/junior team members on technical concepts and business process.

Role: Testing Services Lead

Client: Bristol Myers Squibb(BMS) – Bangalore, India

Manage the Testing Shared Services(TSS) which is a 15 member team responsible for the overall testing process of the Life Sciences client and includes Functional, Regression, Web(UI) and Integration Testing.

Responsible for ensuring GxP guidelines are followed by way of IQ, OQ and PQ processes and documentation.

Conduct Defect Triage Meetings for defect tracking and resolution with the development team and Functional SME's

Automate test cases using QTP/eCATT for Regression testing for environment upgrades and releases.

Provide test metrics and quality reports to governance teams and leadership teams. Role: Test Lead

Client: Johnson & Johnson – Bangalore, India

Manage the SAP Testing team responsible for FUT, SIT and UAT of the global ERP rollout for Life Sciences client.

Responsible for test planning, test data preparation and test execution using manual and automated process.

Establish effective defect management and reporting process to provide accurate project metrics and reports to Business Leadership teams.

Coordinate with project stakeholders like end users, business teams, Technical team and external vendors for SIT/UAT phases

Monitor scope of delivery in terms of nature and number of deliverables and change requests and ensure organizational & customer quality standards are followed. Role: Test Automation Lead – Copenhagen, Denmark

Client: Novo Nordisk

Lead a 11-member Automated & Functional testing team for the Life Sciences client.

Managed the global rollout of SAP eCATT across 27 countries to help automate the Regression testing activities.

Perform smooth conduct of weekly events like Emergency Locks and monthly/yearly cut-over activities

Ensure smooth roll-out during Releases including pre/post release activities and environment checks.

Provide test metrics and weekly status reporting to project and client leadership.

Provide SME support & trainings on eCATT/QTP and automation process across SAP projects. Role: SAP Technical Consultant – Mumbai, India

Client: DuPont

Provide SAP technical support as part of the SAP Production Support team for the Science company.

Resolution of the issues assigned as per the SLA agreement timelines.

Provide technical inputs to Functional support team for resolving issues in modules like SD, MM & WM.

Implemented Support Packs in Development, Test and Production Systems.

Provide automated regression testing solutions via SAP CATT and eCATT tools.

Worked in implementing Solution Manager to improve the Regression Testing Scope. ACADEMIC QUALIFICATION

Master of Computer Applications 2004- PSG College of Technology, Coimbatore, India

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