RAMALAXMI SHANmugasundaram

SUMMARY

QA Manager/Senior QA Lead/Agile Advisor with 10 plus years of strong experience in creating, writing, and executing test plans, test scripts and test scenarios. She is experienced working in an Agile methodology environment/domain. Ramalaxmi is familiar with .NET and has utilized Selenium. In addition she has a financial background in the banking industry at Wells Fargo, US Bank, and Capital One. Ramalaxmi has excellent verbal and written communication skills and is presently available to interview and start upon request.

Managed software QA organization that tested and Implemented new processes and procedures. Built team of 10 SQA engineers and insured all quality metrics and deliverables were met.

Introduced Key Performance Indicators (KPIs) related to quality in employee performance plans.

Worked with other managers in planning, scheduling and implementing Talent Management Suite.

Developed plans for individual career plans including performance reviews, succession planning, hiring and training

Expert in Automated Testing Prior QA Lead Experience 10-year Record of Proven Results

Completed 35 PDU’s for PM and working on getting the Certificate.

Senior IT QA lead with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits

Qualifications include 10 years of QA IT lead experience and seven years of software development and Testing Management experience

Hands on experience in manual testing and Automated testing tools using Load Runner, Quick Test Professional (QTP), HP Quality Center and Test Foundation Server (TFS)

Expertise in testing websites by performing content validation, navigation testing and compatibility testing

Extensively performed System Integration testing, data validation for websites, navigation testing, Black box testing, White box testing, GUI Automated testing, Regression testing, Stress testing, Load Testing, Performance Testing, Smoke testing, Regression Testing, Positive testing and Negative testing

Experience in test case definitions, development and maintenance of test scripts and documentation of Test Plan, Test Strategy, Test Cases and Test Scenarios for all the phases of the QA lifecycle

Excellent Knowledge in Mortgage -Collections, Loss Mitigation, Workflow, SAP Business objects for Manual, Automation and Test Data management for Green screen and Migration

Executed the test scripts in SOAP UI using SOA architecture

Experience working with analysts, developers and testers for complex projects during the full Software Development Life Cycle (SDLC)

Experience with testing Web service APIsvia various protocols (SOAP/REST) and tools

Experience with testing products on any of the following technology: .NET, SQL, XML, web services

Experienced in the use of agile approaches, including Extreme Programming, Test-Driven Development and Scrum

Involved in verifying the expected result in RxCLAIM with the transformation rules

Advised product owners, scrum masters and teams to improve their ability to create good product backlogs

Responsible for coordinating and executing the testing of entire system in accordance with the test plan

Involved and working in different Automation tools like QTP, Selenium, Cucumber and UFT

Experience in using Bug tracker and error logging

Actively participated in all phases of the Manual testing cycle including reviews and project status meetings

Excellent knowledge in SQL, PL/SQL on DB2, Core Java, JavaScript, Oracle,

Backed by strong credentials including an engineering degree; advanced command of various testing suites, agile methodologies and monitoring tools; and cross-platform skills in Windows, Linux and UNIX

MANAGEMENT AND TECHNICAL EXPERTISE

Agile, Waterfall and Lean Methodologies

Report and Document Preparation

Problem Assessment

Teambuilding and Supervision

Test Plans, Cases and Processes

Functional Requirements

Scripting and Documentation

Selenium, Cucumber QTP, UFT

CD/CI and Test/Dev Environment Deployment

Regression and Negative Testing

UI and Compatibility Testing

Data Interface and Migration Testing

Performance/Load/Stress Testing and Testing Automation/API/Mobile Testing

Defect/Bug Tracking – QC, ALM,JIRA, Rally, Buzilla,TFS,IBM Rational ClearQuest

Test Strategies and Coverages

QA and QC Standards

Technology Skills (Complete list on request)

oALM, HP Quality Center, HP Quick Test Professional, Performance Center, HP Load Runner, Selenium Suite, Perfecto, Katalon Test Suite, Agile; soapUI, REST, Introscope, Java, VBScript, MySQL, Oracle Database, .Net, XML, Windows, Linux, Unix,Gitlab,Gitbash

PROFESSIONAL EXPERIENCE

Capgemini, MN

Senior Quality Assurance Lead- 11/18 – Till Date

Worked as a Senior QA Analyst Lead to accomplish the testing phase for QA standards, for Learning modules as per the Business Requirements and Business

Worked with other managers in planning, scheduling and implementing Talent Management Suite.

Served as a key member of software testing team as the Senior QA Test Lead/Senior QA Manual and Automation tester/Agile Advisor on development projects for with QA standards

Manual/Front End /Back End testing and Mobile testing, scheduling, maintenance, and database backup/restore

Performed backend testing of application using SQL, writing queries to confirm correctness of data entered via UI, and data manipulation for Clients

Created Test data to replicate the scenarios as per file format ran the job to Validate the Milestone with the report created compared the Database.

Production support as needed for the different Clients working with management team and plan the timeframe for QA testing

Working with offshore team,Prioritizing tasks and coordinate for QA Deliverables for Automation Testing

Create Framework from Scratch with Katalon studio and Appium

Working with Test Data management to ensure all Test Data are created according to the Business needs, Tested thoroughly.

Demo to Business and receive feedback/Approvals and reach out to right team member as needed

Agile with Gitlab for Sprints tracking and Code review for QA testing

Lead the DevOps team using GitLab and Katalon Studio.

Anthem, Minneapolis, MN

Senior Quality Assurance Lead – 9/17 to 9/18

Worked as a Senior QA Analyst Lead to accomplish the testing phase for QA standards, Claims, Portals, Struts, Automation, Redwood jobs, Control-M

Served as a key member of software testing team as the Senior QA Test Lead/Senior QA Manual and Automation tester on development projects for with QA standards

Designed, wrote, and executed system-wide test plans and test case suites for automation test frame components of Nuance Delta Dental System and Life and Disability products

Interpreted and converted manual test cases into automation smoke and regression suites

Did performance testing, scheduling, maintenance, and database backup/restore

Performed backend testing of application using SQL, writing queries to confirm correctness of data entered via UI, and data manipulation

Led and mentored junior automation and manual QA engineers to execute and analyze automation smoke and regression tests

Demonstrated experience in XML, XPath, HTTP, HTTPS, JSON

Mentored and provided guidance for QA automation team member

Was able to think through and executed end-to-end scenarios

Used tools like XML Notepad and SOAP UI

Analyzed raw files used for file based integrations

Analyzed and interpreted XML messages

Involved in Defect Management, Test Data Management and supporting Release Management

Aim to detect a bug at the earliest point in the cycle and also prevent potential bugs from reappearing in the production environment.

Finding and preventing defects, but should also highlight problems in the processes and recommend changes wherever necessary.

Taking ownership of the improvement process in DevOps.

Ensure that all environments required for testing should be standardized and deployments automated. There is no room for manual testing.

Being a quality advocate, QA has influence on both development and operations. They should not just only find defects but also notice any opportunity to improve the quality of the product. In this way, quality will be checked at every stage.

Led the QA effort for Agile Team for Life and Disability products

Converted the Build UFT scripts to Selenium scripts creating Automation framework from scratch

Worked with QTP, Selenium to create Regression test Suite to ensure for every Release as a smoke test

Involved in SAP Business objects, Ensuring that all the Documents are loaded,deleted and integrated to the UI as needed

UHG, Minneapolis, MN

Defect Manager/Scrum Master – 3/17 to 8/17

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Worked as a Defect Manager to accomplish the testing phase for QA standards, HSID – Live and Workwell, Wellness coaching, HEN, CCD and MYUHC

Performed complex functional, application, and regression tests, planned and implemented automated testing along with timely releases of product and production escalation patches.

Monitored productivity including the number of defects identified and test cases written by each engineer.

QA Manager for MeetingPlace Web/Audio/Video Conferencing SaaS solution. Resolved endemic scalability and quality issues by designing and building performance/load test beds, establishing reliable test automation, and grew team from 5 QA engineers to over 10 QA engineers.

Served as a key member of software testing team as the Senior QA Test Lead/Senior QA Manual and Automation tester on development projects for with QA standards, HSID – Live and Workwell, Wellness coaching, HEN, CCD and MYUHC in an and also involving with different scrum team

Working knowledge of MSP / Blackknight software

Created and executed manual and automation test case etc. HSID – Live and Workwell, Wellness coaching, HEN, CCD and MYUHC in an and also involving with different scrum team

Ensured the member has eligibility for different portals found in MDM to help the customer for registration and Sign In

Redesigned for HSID and manual test according to the prototype for Core Team, help support the changes in Requirement

Involved in discussion for planning and grooming for redesign to meet the Business needs

Worked with the Cross portal team and offshore team and pass the Core product changes, Demo the changes to the team, support with the cross defect raised, taking responsibilities

Preformed Automation Team support, to keep the automation updated with changes and scripting test cases with Selenium tool

Reported the daily status to Higher Management and the Leadership team, export the excel form Rally, created a status Report in a template, ensured the status and risks involved are reported on daily basis

Analyzed and interpreted XML messages

Used tools like XML Notepad and SOAP UI

Understood Web Technologies like HTML, XML, and Web Services security, SSL Protocols, SOAP and REST

Worked in Mobile testing using Perfecto, the mobile testing was done with iPhone, Android etc. using the devices and also with Perfecto tool

Worked with Sprint Planning and estimated the Resources with the Manager, had the User stories assigned, estimated and planned accordingly for Features and allocated time and deadlines

Preformed Test data Management for different portals and Scrum Team needs

Worked with test data team and gather the Raw Master data, Built a test data hierarchy for different scrum team needs

Ran webservers for MDM search and identified the eligibility for different portals, Split the data for different scrum teams

Used Selenium Support for Test Data

Worked with test data team for different scrum teams and ran Selenium Scripts for test Data with Team coordination

Gathered the huge number of data and Split and identified the data according to the Business requirements

Preformed Defect Management and worked with development team and Business Analyst as a team player, had the defect raised, prioritized and assigned to the right team and development team member

US Bank, Minneapolis, MN

Jr Manager – 4/14 to 2/17

Worked as a Jr Manager to accomplish the testing phase for Mortgage-Collections, Loss Mitigation, Workflow, SAP Business objects

Established the QA department from ground up, hired, trained and motivated each team member

Served as a key member of software testing team as the Senior QA tester on development projects for Collections, Loss Mitigation (Retention and Liquidations), Foreclosure, Bankruptcy, Property Preservation, Default Reporting, REO and Claims

Mentored a five-member software QA testing team in developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards, mortgage regulations and customer specifications. Results:

oCreated and executed automated software test plans, cases and scripts to uncover, identify and document software problems and their causes.

Working knowledge of MSP / Blackknight software

oPreformed MSP Data requirements and test Data needed to identify the fields required in MSP and ensured that the Requirements are matched

oDatabase Testing matching the Values in MSP and UI

oEnsuring the Batch Process for the Field and creating the Test Data from MSP to validate in Ui and viceversa.

oWorking with Different Webservices/screen like Alternative Mortgage, Letter, Billing

Bankruptcy, Heloc, ELOC Billing, Hazard, Escrow, Loan Mitigation, Suspense, Stops and Flags Etc

oIdentify the Correlation ID creating Groovy scripts for Automation

Led QA testing that:

oPrevented hundreds of thousands of dollars in erroneous charges to mortgage by identifying software bug in automated Collection system

oPinpointed previously undiscovered flaw in new repayment plan system prototype, resulting in formal commendation letter to the borrower

oPrepared the test results for the ETL Testing

oTested the record counts between the source 5 the targets

oPreformed Test Data preparation for testing the transformation 5 mappings

oCreated test cases by studying the Mapping Document for ETL from source 5 targets

oCustomized and enhanced the Test Scripts defining various Checkpoints, Synchronization points, Input value, Output value, Parameterize Test, Define Regular expressions, Recovery Scenarios, Optional Steps using HP UFT QTP

oPerformed Functional and Regression testing using HP UFT QTP

oValidated the aggregated data in the facts table

oWorked in different portals for Automation, using Selenium and Cucumber for Java projects

oExperience with test automation using record/play back and/or custom coded scripts tools using UFT/QTP or Selenium WebDriver or other open source tool

oHands-on development experience in one of the popular languages like Java, VB/VBA (Excel or MS Access)/VBScript, Ruby, Groovy for the purpose of handling/validation of test data in various formats, locations, like flat files, XML files

oIdentified the root cause of intermittent interoperability glitch in SAP Business Objects, leading to a no-fault audit finding

Wells Fargo Bank, Minneapolis, MN

Project Coordinator/Jr Manager – 6/13 to 2/14

Worked as a Jr Manager to accomplish the testing phase of finance environment for Stress test for multiple projects/applications

Worked with Performance center testing team consisted of on/offshore team members for application development silos

Assisted project members with infrastructure and application performance monitoring and analysis

Evaluated overall system capacity during end-to-end load tests

Worked tightly with application development, architecture, infrastructure and engineering groups for performance testing and application analysis initiatives to define success criteria and evaluation methodologies

Worked closely with the test management team to establish performance testing criteria

Provided quality, process and technical leadership within the Performance Management team

Provided insight into performance bottlenecks leveraging a variety of skills and toll sets on multiple tools

Established a strong presence as a change agent providing innovative, effective and efficient Performance Management practices and solutions

Reported performance issues to the development team and worked with them to re-test the issues

Created documents detailing the process for each of the test scripts and the scenarios each script performs

Discussed the engagement process of the SPLI team and involvement of the Load test team

Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers

Delivered thorough QA testing reports that determined product quality and release readiness

Supported the test data team to get the data as needed to ran the Manual and Automation test cases

Involved in SAP Business objects for Performance testing Running different scenarios using HP performance tool ensuing the load balance, threads are not broken when load is applied

Conducted formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues

Leveraged developer background to communicate effectively with software design team, quickly gaining their respect and becoming a valued, “go-to” team member on challenging test cases

Environment: HTML, Vugen Generator 11.5, Performance Center ALM 11.0

Prime Therapeutics, Eagan, MN

Automation Architecture – 2/13 to 6/13

Worked as a Quality Assurance Analyst to accomplish the testing phase of Health Care environment

Worked with Business Users and Developers to create complete test plan accordingly to iteration

Worked with Agile Methodology

Updated the status in the Scrum meeting

Created and Managed the Descriptive Programming and used xpath for objects involved in the GXT framework

Involved in the requirement phase and meetings with the Business team

Documented Test Plans, Test Scenarios, and Detailed Test Cases based on the Acceptance Documents, Business Requirements, and Functional Specifications in QC

Maintained the Data Driven framework and created automated scripts according to the new functionality

Documented the defects in ALM for tracking and discussed with the developers and Business

Involved in weekly team meetings with business users, developers and testers to get updated on the status and raise any issues to the management

Ran QTP scripts for Regression testing of the application with all the builds and update the status to the Team

Verified the expected result in RxCLAIM for the transformation rules according to the Business acceptance test

Involved in functional and Adhoc testing according to the specifications in the acceptance document

Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability

Involved Testing Developed and maintained ETL (Data Extraction, Transformation and Loading) mappings using Informatica Designer 8.6 to extract the data from multiple source systems that comprise databases like Oracle 10g, SQL Server 7.2, flat files to the Staging area, EDW and then to the Data Marts

Wrote UNIX Shell Scripts and pmcmd command line utility to interact with Informatica Server from command mode

Developed and implemented test cases under the guidelines of senior ETL tester

Did extensive work with ETL testing including Data Completeness, Data Transformation and Data Quality for various data feeds coming from source

Transitioned software development efforts to a data-driven framework, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity

Environment: HTML, ALM 11.0, Quick Test Professional 11.0

Wells Fargo Bank, Minneapolis, MN

Automation Specialist/Senior QA Analyst – 6/12 to 2/13

Worked as a Quality Assurance Analyst to accomplish the testing phase of Health Benefit services and enrollment industry

Worked with Business Users and Developers to create complete test plan accordingly to the high level project schedule

Managed the Object Repository and also used Descriptive Programming

Developed Test Plans, Test Scenarios, and Detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications in QC

Used testing to integrate QTP with Quality Center and created a testing framework in QTP

Created Automation scripts in data driven Automation model using QTP

Conducted weekly team meetings with business users, developers and testers to get updated on the status and raise any issues to the management

Optimized QTP scripts for Regression testing of the application with various data sources and data types

Parameterized the fixed values in checkpoint statements, created data tables for the parameters and wrote functions for the parameters to read new data from the table upon each iteration

Experience with interacting with the development teams on the fly in response to dynamically changing requirements and initialing User Acceptance Tests as required

Created test plans for each product that was developed in an agile environment, which included acceptance testing, functional testing, integration testing, regression testing and system testing for all hardware, mobile devices and web applications

Used record/playback scenarios in QTP to identify the functionality to use it for automated scripts

Defined and performed the Test strategies and associated scripts for the verification and validation of the application and ensuring that it meets all defined business requirements and associated functionality

Environment: HTML, ALM 10.0, Quick Test Professional 11.0

EDUCATION

Manonmaniam Sundaranar University, India

Bachelor Degree in Engineering (Electrical and Electronics)

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